Big 4 Motors

Multiple service visits I have been dealing with Brittany for service on my vehicles , always friendly and cheerful and provides outstanding service . She even helped load 20 I have been dealing with Brittany for service on my vehicles , always friendly and cheerful and provides outstanding service . She even helped load 20“ summer tires on Aluminium rims which I had brought in to to be mounted and balanced, and without hesitation she helped lift the tires into the back of my 3500. That alone impressed me very much, have never seen that before! More

Incredible Purchasing Service It was a Saturday morning and I had to rapidly purchase a Jeep Wrangler vehicle for my daughter. The deal I had been working on through the week in B It was a Saturday morning and I had to rapidly purchase a Jeep Wrangler vehicle for my daughter. The deal I had been working on through the week in BC fell through and nothing was left in BC that met our criteria. I began researching and found that Big4Motors in Calgary had several of the vehicles I was looking for. I contacted them and confirmed that I could get one of those vehicles. I had to do the deal that day so that I could be back at work in BC on Monday. I then checked flights, and much to my shock, discovered that I had to leave the house for the airport in 10 minutes. I grabbed my "go bag" and ran out the door yelling to my wife to begin making the arrangements with the bank and insurance company. As I drove to the Kelowna airport I had phone conversations with Doreen (FInance Manager), Chad (Sales person), and Rob (General Manager) to pull different elements of the deal together. They were all very helpful and innovative in dealing with several practical issues I had to deal with. Due to a blizzard in Calgary causing delayed flights we had to modify our plans with the dealer several times. Ultimately I arrived in Calgary in the middle of a blizzard. It was a great relief to be met there by Chad....in the actual vehicle I was purchasing. What a relief. Chad and I chatted amiably and had quite a few laughs as he drove through the blizzard (passing dozens of smashed vehicles on the road sides...yes ....dozens - it was carnage). Chad pointed out that there wasn't a Jeep in the bunch. Major roads were being closed and we repeatedly had to backtrack to find a new route. While other vehicles struggled through the storm the Jeep Wrangler confidently plowed through the snow and ice. When I arrived at Big4Motors everyone was very welcoming and friendly. All the paperwork was ready to go. I'd arrived minutes too late to get to the bank so Rob and Doreen stuck their necks out and came up with a creative way for me to attend to payment. They even rustled up a quick meal as I hadn't eaten since the night before. Because of the changing circumstances there were a couple of other wrinkles that had to be sorted out as well. Rob, Doreen, and Chad all cheerfully assisted me in working through them. Chad, Doreen, and Rob all stayed late past closing hours to allow me to complete the deal. As I was leaving Chad even gave me his personal window scraper saying "Here, with this storm you will need this more than me". In all, including the time spent travelling from BC to Calgary, it took approximately 8 hours from the initial contact in BC until I drove out the door with a new vehicle in Alberta. When I drove back to BC the next day I had to work through a major snowstorm all the way to the North Okanagan. Although the conditions were awful it was a perfect setting in which to test the vehicles ability to handle the bad blizzard conditions. The Jeep Wrangler crushed them and turned what was potentially a worrying ride into a fun one. It's sure-footed handling through packed snow and ice was a joy to experience. But best of all was the irrefutable proof that I had picked an extraordinarily safe vehicle for my daughter. This Dad was a very satisfied one. If you have read this far then it will come as no surprise that I highly recommend this dealership, Rob, Doreen and Chad, and the Jeep Wrangler vehicle. In all it was an amazing experiential journey. You guys ROCK!! You folks will see me again some day, but really, I could do without the blizzard. Thank you for your extraordinary professionalism and care. Best regards Don Blakely More

Terrible experience with sales and finance people Felt I was being manipulated from the start and they just wanted my money regardless of what I was wanting. Hate to say it but I would never go there Felt I was being manipulated from the start and they just wanted my money regardless of what I was wanting. Hate to say it but I would never go there again, thankfully I found a better deal elsewhere. Their loss. More

Positive experience start to finish - Staff was knowledgeable and pleasant to work with. I met the GM and was made to feel I was a priority start to finish - Staff was knowledgeable and pleasant to work with. I met the GM and was made to feel I was a priority More

Zero pressure trade in. Went to big 4 to trade and left in a new Jeep. Johan was friendly without pushing any vehicle on me. He listened and worked with what I needed and co Went to big 4 to trade and left in a new Jeep. Johan was friendly without pushing any vehicle on me. He listened and worked with what I needed and could afford. Great experience! Thoroughly went over all the workings of the Jeep and was appreciative for the sale. More

My service experience with Dean Alsen Dean was awesome, he made us feel like we were somebody. Our truck req repair just before Xmas. He managed to cut the $. It made Xmas happen. Dean was awesome, he made us feel like we were somebody. Our truck req repair just before Xmas. He managed to cut the $. It made Xmas happen. More

Fabulous Great service by Brittany. Pulled my car in and received fast efficient service with a smile. Was quoted and was provided with a wait time that ended Great service by Brittany. Pulled my car in and received fast efficient service with a smile. Was quoted and was provided with a wait time that ended up to be less More

Great work Would recommend going to see dean he is very knowledgeably and has customers best interest at heart. Is always honest with the customer letting them k Would recommend going to see dean he is very knowledgeably and has customers best interest at heart. Is always honest with the customer letting them know what needs to be done and what can possible wait for a later time. More

Great experience! I normally don’t do this but I had to share the experience I recently had at big 4 motors with Dean Alsen in the service department. He is a genuine I normally don’t do this but I had to share the experience I recently had at big 4 motors with Dean Alsen in the service department. He is a genuine Automotive enthusiast and takes pride in offering a no xx experience. We need more people like this in the Automotive service industry! Keep up the good work! I will be back! More

Service Briittany/Jamie were excellant. need a few more good experiences here to make me recommend Big 4 due to previous not so good experience when purchasin Briittany/Jamie were excellant. need a few more good experiences here to make me recommend Big 4 due to previous not so good experience when purchasing. Tire expert was also a little gruff and defensive during this visit. It seems depending on the dealership and who you talk to you get different recommendations when the technical requirements and recommendations should not differ. More