Birchwood Ford

I have had great experiences until the last one in February In February of this yeR I brought out 2010 avalanche in for a burnt out bulb in the front I brought it in there were some problems my appt was for 930 In February of this yeR I brought out 2010 avalanche in for a burnt out bulb in the front I brought it in there were some problems my appt was for 930 I think the part was finally in around 11 which is not a big deal I saw one person working on it and then there were two the last time the bumper had to be removed to replace it this time it was done through the hood I did not get charged for this because I guess for the confusion of times? I drive home which is in total of five minutes or less I came home and it did not work I called and I was told that it worked once for the technicians and then didn't work we were told to single the wires for it to work we brought it there to be fixed we did not touch the wires my husband and I had to switch vehicles because the bulb did not work phoned for another appt got it I don't mi d paying for services but when I looked at the paperwork the person who did it say the bulb was old and had a fingerprint on it so now I have my doubts if it was changed or was it not for a job that should have cost 50 I got charged over double that I have had our vehicle there quite a few times my first encounter was with Honesto and then most have been with Nancy I have never had a problem or question that has gone unanswered except for this one everyone I have dealt with the service depth has been great More

Great experience! I bought a new truck, I was hesitant because my trade in was value was so incredibly low, but Dondee and Tyrone did such a great job finding me the ri I bought a new truck, I was hesitant because my trade in was value was so incredibly low, but Dondee and Tyrone did such a great job finding me the right vehicle, got more money for my trade, found tons of money in rebates and made sure all my concerns were addressed and I got everything I needed for protection. I didn't feel pressured, that was the best part. I felt supported. Great job guys. I really appreciated your efforts and love my new truck 😀 More

Staff are So Friendly! The staff are so friendly, they remembered me and we talked about how long it has been since my last visit. We joked around with each other and had so The staff are so friendly, they remembered me and we talked about how long it has been since my last visit. We joked around with each other and had some good conversation. They took the time to explain and go through things with me, saving me time and money. Much appreciated! More

Awesome Great, friendly and helpful people from finace to sales all the way to delivery. Very much appreciated. Highly recommend. All the best to you guys! Great, friendly and helpful people from finace to sales all the way to delivery. Very much appreciated. Highly recommend. All the best to you guys! More

Staff The staff made the buying experience a pleasure. From initial contact (Jodi) right through final purchase. As you know, this is not always the case. The staff made the buying experience a pleasure. From initial contact (Jodi) right through final purchase. As you know, this is not always the case. All the staff we met we very polite and not forceful in anyway. More

Had to replace a Tire Birchwood was the cheapest place to have an odd size tire replaced on my Husbands Truck , Each and every Employee I saw and dealt with was so pleasant Birchwood was the cheapest place to have an odd size tire replaced on my Husbands Truck , Each and every Employee I saw and dealt with was so pleasant and Helpfull it Made our Day so much better, I will always go to Birchwood for service on my Vechicals More

Quick and Friendly Service Brought my car in for an oil change, and several other critical issues were discovered. Birchwood Ford got everything fixed up, and were very clear a Brought my car in for an oil change, and several other critical issues were discovered. Birchwood Ford got everything fixed up, and were very clear and friendly with their communication the whole time. More

Excellent service Out of province buyers, this dealer is excellent. I enquired about a truck on a friday, deal done by Monday, delivered Wed to my home. Out of province buyers, this dealer is excellent. I enquired about a truck on a friday, deal done by Monday, delivered Wed to my home. More

Excellent service Service was started when scheduled and completed when scheduled. Employees were excellent re looking after us. We were kept informed of what wa Service was started when scheduled and completed when scheduled. Employees were excellent re looking after us. We were kept informed of what was happening and why. More

Excellent The staff was very friendly. The scheduled maintenance was done efficiently and in a very timely manner. I would feel confident in recommending this d The staff was very friendly. The scheduled maintenance was done efficiently and in a very timely manner. I would feel confident in recommending this dealership for service More