Audi Oakville

Absolutely Superb When we walked through the doors of our local Audi dealership in Oakville a very friendly gentleman held the door open for my family. Was a great star When we walked through the doors of our local Audi dealership in Oakville a very friendly gentleman held the door open for my family. Was a great start and it was this same gentleman, Adrian Suciu who ended up helping us. And how fortunate we were to deal with Adrian who was excellent - we explained exactly what we wanted and expected to have to wait 3-4 months for a custom factory order. Not only did Adrian find exactly what we want at another dealership, he secured us a fantastic deal and we received the car a few days later. I cant speak highly enough of the entire team at Audi Oakville - From Sandy at the front desk, the manager Denley and Emma in finance...everyone takes a genuine interest in ensuring the clients needs have been fulfilled and you feel truly valued as a customer. So glad to be coming back to this dealership for my regular service appointments, it's always an absolute pleasure and I highly recommend for anyone in the market for an awesome looking Audi! More

My third Audi Q5 I have been driving Audi Q5 for few years now . Recently I got 2019 Audi Q5 Progressive .The 360 degree camera is one of its good feature ,the interio I have been driving Audi Q5 for few years now . Recently I got 2019 Audi Q5 Progressive .The 360 degree camera is one of its good feature ,the interior is properly executed.Performance overall is remarkable.Ryan W has been helpful In the process. More

Purchase of pre-owned vehicle The process of purchasing a pre-owned vehicle from Audi Oakville was decent; however, one thing to note: the price on the website for the vehicle I we The process of purchasing a pre-owned vehicle from Audi Oakville was decent; however, one thing to note: the price on the website for the vehicle I went in to purchase was $150 cheaper than what appeared on the invoice. When I asked why this is, the pre-owned sales manager stated that they increased the price of the car by $150 that night. I said I negotiated the price based on what I saw prior to coming to the dealership, AND the price on the website wasn't changed that same day. He said, oh it takes a day or so for the price to change. xxxxxxxx--the price was changed with the intent to cover some of the losses from the negotiation. I called to say that the price on the website isn't the price on the invoice and they should honour the price on the website. The manager got angry and stated: "so what? you want me to give you $150? You know what, I'm going to refund you your deposit and we don't have a deal". TL;DR - The price of the car was increased in their system without my knowledge as the website still had the price I negotiated on. I believe the pre-owned sales manager did this without my knowledge to re-coup some money from the negotiations, and threatened to refund my deposit and not sell me the car over $150. More

Quick and efficient I really hate dealing with salesmen at the dealerships, but working with David was actually great. He explained the car features before I had purchase I really hate dealing with salesmen at the dealerships, but working with David was actually great. He explained the car features before I had purchased my S5 and provided great help after I had already picked up the car. Very smooth overall experience. Mila had all the paperwork ready in no time and I was out the door within 3 days. More

Great Job David!!! Just picked up a new 2018 Q5. It was so easy to work with David...He is bright, responsive, professional and kind. I'd love to work with him anytime! Just picked up a new 2018 Q5. It was so easy to work with David...He is bright, responsive, professional and kind. I'd love to work with him anytime! More

Such a good experience I would like to express my appreciation for the efforts of Daniel Koz in the delivery process of my 2018 Q5 . Daniel has been very welcoming to my qu I would like to express my appreciation for the efforts of Daniel Koz in the delivery process of my 2018 Q5 . Daniel has been very welcoming to my questions and follow-up each step of sales requests. I had a very satisfying experience at Audi Oakville,Thanks providing me such a good experience .... More

Fantastic customer service A big thanks Laura C. and Etienne V.; their professional service and outstanding customer. While my A4 was in for repair, Laura and Etienne both kep A big thanks Laura C. and Etienne V.; their professional service and outstanding customer. While my A4 was in for repair, Laura and Etienne both kept me aware of what was going on and any updates to the status of my repair. I will not hesitate to refer anyone to see Laura in service or Etienne in sales, I honestly could not have asked for anything more. Thanks for a great job! More

WORST CUSTOMER EXPERIENCE I recently leased a 2018 A4 Technik from Audi Oakville and really got a taste of what I call, the "post-sales" service. I was in the market for cl I recently leased a 2018 A4 Technik from Audi Oakville and really got a taste of what I call, the "post-sales" service. I was in the market for close to a month looking to go from a crossover SUV to a sedan and had looked at several options, one of them being Audi. While searching, I visited the Audi Mississauga location several times and received a welcoming treatment every time I had any questions. After narrowing my top three sedans, I was quite impressed by the A4. Long story short, I decided that this was the vehicle I wanted to lease and went ahead and began searching for the best deal. During my first call to Audi Oakville, I was connected to the sales rep who I eventually ended up leasing from. He presented the car, provided the basic information, however all throughout, I didn't get any sense of customer service or respect from him. He did have a price point for this car which was quite competitive so I decided to go ahead with the deal. While signing the paperwork, I wanted to give a counter offer (no harm, right?) but he said it was pointless as this was the best he could do (mind you, he gave me a price quote over the phone and stood by his words that it's the same in person). One of the perks of the Technik package was the Audi Connect. In my previous vehicle, I had a similar app and found it quite useful. I told him to set it up for me but he said it would take time and would have it done by the next day. I contacted him the following day and for the next 10 days or so, he had different excuses from not being in the office (acceptable) to no time, manager not around, hadn't completed courses so didn't know how to set it up, technical problems, etc. I was tired of trying to contact him over and over with the same excuses until I called one day and he told me "let me ask you one question - why is this app so important to you?". If I'm getting a car from you, that's none of your business as to why it's important to me. Regardless of it's importance, you should have done your job. Simple. I finally spoke to the sales manager who got the problem fixed within 20 minutes. This is proof that the sales rep had zero clue. During our initial meeting, he mentioned that he'd provide me with a bunch of Audi items such as a hat, shirt, and even a sweater. None of those things were ever provided except a water bottle. My worst experience was going to the dealership after 10 days to sign some additional documentation with their finance team. It was a Saturday and yes, they were somewhat busy, but the receptionist seemed extremely confused and had no idea what I needed and when I requested that I am here for a specific reason, she said she would help out but saw her chatting away with an agent for a good 10 minutes until customers came in. I approached her and once again, she was confused and I was extremely irritated by this point. Finally, the sales manager comes around and rather than addressing my concern, he just shook my hand and walked away. I specifically told my sales rep I'm coming in. He saw me and walked to his desk while he knew I was there the whole time. He didn't make any effort in actually asking if I need anything but rather sat there the whole time until I approached him. Long story short for anyone going here - go to another dealership! This dealership will sweet spoon you into getting a vehicle, but don't expect ANY customer service or dedication afterwards. You are just their commission - that's all. Once those papers are signed and they get a cheque, you are a no one. I would NEVER recommend this dealership to anyone. P.S: I've read other comments here and noticed that 99% of Audi's responses are empty apologies. Just as a FYI, those mean nothing, especially when you lack customer service, don't expect a "this is not our way of doing business/we are sorry" to work. More

They reneged on an agreed and signed deal - WORST I negotiated and we agreed a deal on a new Audi A3 in May. They didn't have anything available with the options I wanted so the salesman (Usman) told I negotiated and we agreed a deal on a new Audi A3 in May. They didn't have anything available with the options I wanted so the salesman (Usman) told me that they would have to order the car and that Audi wasn't making the 2017 model anymore so it would be a 2018 (and wouldn't come in until the fall). I wasn't in any hurry so I said that was fine, and we signed the deal. A couple of days later I decided I wanted a different colour, so I tried to get a hold of Usman to change the order. I tried for a month and a half to reach this guy. He didn't return phone calls, emails, or messages to the front desk. Finally gave up and talked to someone else and they managed to change the order. At the end of October, they called to tell me my car was here. I arranged pickup on the saturday. Saturday morning Usman calls to tell me that there are changes in the paperwork because the car is a 2018, and my monthly payment will go up by 60$!! When I talked to the sales manager he refuses to believe that Usman told me up front it was going to be a 2018 (because the paperwork shows it as a 2017) even though the agreement shows an expected delivery of October 2017 (why on earth would I wait 5 months for a 2017?? - not to mention the fact he knows full well when Audi stopped manufacturing the 2017 A3). So his argument to me was that the car they ordered wasn't really my car since it was a 2018. So in his version of events, they took my deposit, sat on it for 5 months, then told me the day I was to pickup the car that it wasn't mine, they couldn't give me the 2017 I ordered, and that our deal was dead. Absolutely unbelievable. Awful experience start to finish. I will never deal with this dealer ever again. They have ZERO INTEGRITY. More

Bad service Understaffed , no smiles , no courtesy, a lot of useless attitude- possible they think they are working for Audi headquarters in Germany - bad experie Understaffed , no smiles , no courtesy, a lot of useless attitude- possible they think they are working for Audi headquarters in Germany - bad experience overall from a luxury car dealership More