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Lexus of London
London, ON
3,577 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,577 reviews
November 29, 2017
Looking to buy a new car It was a really good experience for my visit, I got all the information and I am looking forward to buy a car from them. Thank you Jack and Helen! Lov It was a really good experience for my visit, I got all the information and I am looking forward to buy a car from them. Thank you Jack and Helen! Love the service! More
by Amygogo
Helpful November 29, 2017
Pretty good experience Jack and Helen are pretty nice person, the best experience I have ever seen, and they always consider everything for me. Thank you guys so much Jack and Helen are pretty nice person, the best experience I have ever seen, and they always consider everything for me. Thank you guys so much More
by Xinran hu
November 29, 2017
accessibility of servce I am so thankful for the service I receive at Lexus of London. We live far away and depend on using their services when we come to the city. I;ve ne I am so thankful for the service I receive at Lexus of London. We live far away and depend on using their services when we come to the city. I;ve never been disappointed. More
by Barbara Spence
November 29, 2017
Good experience My car's lease is almost done and now I'm shopping for a new car, I know jack by my friend and come over to test drive RX, Jack know a lot and I am ve My car's lease is almost done and now I'm shopping for a new car, I know jack by my friend and come over to test drive RX, Jack know a lot and I am very happy with his service. More
by Diy22222
Employees Worked With
November 28, 2017
A wonderful experience! My wife and I recently purchased a car from Lexus of London. I have purchased a few new cars in my life and this experience was so good, I felt the n My wife and I recently purchased a car from Lexus of London. I have purchased a few new cars in my life and this experience was so good, I felt the need to share. Salesman Rick Watson's professionalism and patience went above and beyond what we could have could have asked for. His product knowledge and Lexus's inventory of beautiful cars led us to exactly what we need. We never felt any pressure and were actually treated like human beings. Bravo! More
by Dan
Employees Worked With
November 28, 2017
2017 IS 350 F SPORT Yet another excellent experience here at Lexus of London. They went out of their way to get the vehicle I wanted (2017 IS 350 F SPORT SERIES 3). Even Yet another excellent experience here at Lexus of London. They went out of their way to get the vehicle I wanted (2017 IS 350 F SPORT SERIES 3). Even though it was a challenge, they managed to get it in stock and ready for me within 10 days. The car was detailed to perfection upon pickup, and everything was in order. A very seamless transition from my old car to the new one. More
by sday_80
November 28, 2017
Awesome We had superb service from everyone we dealt with. Everyone was very thorough very friendly Did not feel rushed and refreshments were offered . O We had superb service from everyone we dealt with. Everyone was very thorough very friendly Did not feel rushed and refreshments were offered . Our questions were answered thoroughly . I can’t say enough about the great Service from everyone And Allan Calvert was especially exceptional More
by 1234
Employees Worked With
Other Employees :
Lauren, Allan Calvert, Lyndsi Irwin
November 24, 2017
Very satisfied Sue was extremely patient and understanding of all our needs and concerns with this purchase she did everything in her power to make this an enjoyable Sue was extremely patient and understanding of all our needs and concerns with this purchase she did everything in her power to make this an enjoyable and worthwhile experience value your professionalism throughout the entire process thanks again More
by Robert
November 20, 2017
Efficient and friendly service I have purchased a vehicle from Lexus of London on two occasions and have been very satisfied with the process each time. For my latest purchase I de I have purchased a vehicle from Lexus of London on two occasions and have been very satisfied with the process each time. For my latest purchase I dealt with Sue Vincent and Kylie Burridge. Sue was very helpful in locating the right vehicle for me. She was both efficient and friendly while working toward my purchase. I would certainly recommend her to anyone looking to purchase a vehicle from Lexus of London. Kylie was thorough in explaining the details of the buyers agreement and the available options. More
by Denis Williamson
November 17, 2017
New lease Sue Vincent once again helped me lease my new vehicle. She is very efficient and I highly recommend her. Everyone at Lexus LONDON is always willing to Sue Vincent once again helped me lease my new vehicle. She is very efficient and I highly recommend her. Everyone at Lexus LONDON is always willing to go the extra mile. More
by moben19
Employees Worked With
