Capital Chrysler Jeep Dodge

New Eco Diesel Ram 1500 owner Shannon was truly amazing! She was excellent! Her professionalism, helpfulness and knowledge were all invaluable in getting me the best deal for my n Shannon was truly amazing! She was excellent! Her professionalism, helpfulness and knowledge were all invaluable in getting me the best deal for my new Ram 1500! And above all her patience was really appreciated (sorry I made you stay after hours, but we did close the deal! lol). I would highly recommend anyone to go see Shannon at Capital Dodge Kanata. More

Shady hidden fees The salesmen were great at capital dodge, not the most friendly but did their job. Not much wiggle room on price, but they had the car that I wanted s The salesmen were great at capital dodge, not the most friendly but did their job. Not much wiggle room on price, but they had the car that I wanted so I bought it. When I got to the finance part of the car I was hit with a bunch of hidden fees... now I’m not naive, I understand admin/registration etc. They charged me to fill up the car, they tried to sell me a $6k insurance policy (without my permission), undercoat fee, tire insurance and the list actually goes on. It wasn’t until I threatened to walk out that he would take off the fees that were “optional”. It was over 13k in hidden costs. He didn’t try and inform me of the costs at all, he simply said sign at the bottom for your new car. I DO NOT RECOMMEND THIS DEALERSHIP!!! They will try to hustle you as soon as they have you locked in. More

Went in for an oil change, walked out with new keys Initially I went to the dealership to get an oil change, but knowing I wanted to upgrade my vehicle next year I wandered into the showroom to get an i Initially I went to the dealership to get an oil change, but knowing I wanted to upgrade my vehicle next year I wandered into the showroom to get an idea on pricing. The first friendly face I saw was Shannon. I was delighted to find out she was a salesman and went on to have the best car-buying experience ever. At one point she brought over another salesman, presumably because he thought she needed a hand. Guys - Shannon has got this, maybe you should be bringing her over to meet your clients instead, you'd probably sell more cars. More

Very good service The sales service from Shannon was very good and the finance department thoroughly explained all of the payments and the included warrantys. The parts The sales service from Shannon was very good and the finance department thoroughly explained all of the payments and the included warrantys. The parts and service department was very helpful and explained all of my future service. Thanks to all, Randy More

Reliable Regular service Down to earth staff - helpful and prompt. Makes service easy with the helpful and convenient courtesy shuttle. I believe the drivers name is Neil. Down to earth staff - helpful and prompt. Makes service easy with the helpful and convenient courtesy shuttle. I believe the drivers name is Neil. Special shoutout to Brent Smith for providing shuttle service on his lunch hour in a pinch. Very much appreciated - great service from Brent as usual. More

“Enjoyable Buying Experience for our First Truck” - JCutler My wife and I had a very pleasant buying experience with Kelsey. She was very responsive from the first moment we contacted the dealership. She took t My wife and I had a very pleasant buying experience with Kelsey. She was very responsive from the first moment we contacted the dealership. She took the time to listen to what we wanted and did her best to get us a great deal. The whole experience makes us comfortable when we visit them for future service. Like part of the family. More

Willingness to help is greatly appreciated I bought a brand new Trailhawk in Aug 2017 and over the next 26 days, my device would spend 17 of those days in the shop across 6 separate trips with I bought a brand new Trailhawk in Aug 2017 and over the next 26 days, my device would spend 17 of those days in the shop across 6 separate trips with 4 different issues. The main issue related to the passenger heat turning to MAX at start. This is obviously a frustrating experience to spend that much time with a brand new vehicle and dealing with the shuttle to get into/from work, but the team I worked with were very helpful. They continued to troubleshoot the issue and keep digging for a solution and even kept the vehicle for 2,3 and 4 days after the fix to test for repeat issues. Ultimately, Chrysler Canada was looped in and the service team started working with them to do additional troubleshooting. Near the end, Chrysler said they had nothing left to do and suggested that I just wait until they do a software update sometime in the near future. This is where Kyle got involved as I was unwilling to accept that as resolution. Kyle was friendly, understanding and helpful. I appreciate that he listened very well as I had made several suggestions for possible troubleshooting, which he ultimately proposed to Chrysler Canada and they accepted and authorized them to be done. Incidentally, one of the fixes I proposed which was originally expressed to be impossible - resolved the issue in the end. I now have my brand new vehicle back and all 4 original issues were corrected. Also, I wanted to thank Darrin(?) - the tech who worked on my vehicle extensively. He put in more time than he needed to on this and looked for solutions to the problem that I suspect someone without his experience would have been able to. Thank you everyone! More

Poor Attitude I have been screwed around by this dealer on multiple occasions. I asked to be taken off their email and spam list on four different occasions and wa I have been screwed around by this dealer on multiple occasions. I asked to be taken off their email and spam list on four different occasions and was still receiving mailouts. The last straw was when they asked me for an email address so that they could tell me of any recalls on my Town and Country. I said that I do not want to be put on any email lists and they assured me that it was only going to be used for recalls. I reluctantly gave it to them and lo and behold, three weeks later the first of many spam emails arrived from Chrysler telling me about the latest deals. So much for an opt-out option. I booked a test drive for a 2017 Pacifica last year and had it arranged for a couple of weeks. Turn up on the day and they tell me it is booked already at another dealership. I live over an hours drive away from this dealer. I thought I would give them one more shot about three weeks ago when I enquired about the 2018 Pacifica. Went in to the dealership and was referred to a salesman next to reception. He couldn't take his eyes off his iPad and while still sitting down and looking at the screen wanted to know what Pacifica I wanted to look at. Couldn't even get off his xxx to greet a cash buyer. I have found this dealership to be disrespectful and arrogant to their clients and customers and I do not recommend to anyone. I would avoid like the plague. More

100% recommended Chris is a professional, courteous, energetic and knowledgeable sales person. I knew what I wanted but the truck I picked online wasn't right - I tol Chris is a professional, courteous, energetic and knowledgeable sales person. I knew what I wanted but the truck I picked online wasn't right - I told Chris everything I was looking for and he found it in a few short min's. After emailing back and forth a hundred times with many questions (thanks for your continued patience) I test drove the truck and decided to purchase. He introduced me to the money person (Tony) who has a knack and good understanding of how to make your wallet open a bit more as he fully explained the lifetime rustproofing warranty (this has to be the best thing Dodge has done in many years) which I eagerly bought. The entire process was painless thanks to Chris and Tony. Fully recommended !!! More

Always friendly service department Have some issues with my 2015 Dodge Ram. The service team are always helpful and try to fix any issue promptly. I have brought many vehicles there and Have some issues with my 2015 Dodge Ram. The service team are always helpful and try to fix any issue promptly. I have brought many vehicles there and am overall satisfied with services. More