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Lexus of London
London, ON
3,570 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,570 reviews
October 24, 2017
Helped us regarding the position on roof crossbars We recently purchased a 2017 RX 350 we asked how the crossbars are removed Romeo not only demonstrated but had a serviceman move them forward this mad We recently purchased a 2017 RX 350 we asked how the crossbars are removed Romeo not only demonstrated but had a serviceman move them forward this made it much easiler for future use and was very much appreciated thanks Romeo More
by Ron Demnomy
Employees Worked With
Helpful October 23, 2017
Excellent atmosphere and service Dealing with Stephanie Shearsby at Lexus of London was one of the best vehicle purchasing experiences I've experienced. The dealership is very clean a Dealing with Stephanie Shearsby at Lexus of London was one of the best vehicle purchasing experiences I've experienced. The dealership is very clean and the used vehicle selection is of the utmost quality. More
by MannyB
October 21, 2017
Exceptional Service Kudos to the Lexus of London staff for going above and beyond to ensure their customers are completely satisfied. Recently I went in for routine serv Kudos to the Lexus of London staff for going above and beyond to ensure their customers are completely satisfied. Recently I went in for routine service and a issue was found during inspection that had so far not caused any problems. They made arrangements to bring my car in to fix this issue while it was still under warranty, provided me with a substitute vehicle that they brought to my home 45min away from the dealership and had my car done on time, inspected and even did a great cleaning job for me! I would recommend them to anyone! thank you to all the staff! More
by ConnieV
October 20, 2017
Great Experience I recently got my 2017 IS300 at Lexus of London, and must say it's a great ride! Dealership staff were nice and friendly. Rick, my sales advisor/agent I recently got my 2017 IS300 at Lexus of London, and must say it's a great ride! Dealership staff were nice and friendly. Rick, my sales advisor/agent, made my experience so smooth. He was knowledgeable, practical, and very helpful. I would definitely recommend him to family and friends. More
by Abdu Alboog
Employees Worked With
October 16, 2017
First Class Customer Service My service experience with Lexus of London was excellent in every way. Booking the appointment was easy. Dealership staff were courteous and listened My service experience with Lexus of London was excellent in every way. Booking the appointment was easy. Dealership staff were courteous and listened to my specific requests.. The service was done on a timely basis and appropriately priced. More
by Tom
Employees Worked With
Henry Gao
October 15, 2017
Great buying experience We recently purchased a 2016 Lexus CT hybrid and our sales rep Sue was amazing. She was very knowledgeable and helpful. We love our car and it was a p We recently purchased a 2016 Lexus CT hybrid and our sales rep Sue was amazing. She was very knowledgeable and helpful. We love our car and it was a pleasure to deal with Sue and everybody else at the dealership. Thank you very much! Vlad and Cristina More
by lexus123
Employees Worked With
October 15, 2017
Excellent Service My Dad and I have purchased a brand new 2017 RX350 Fsport 2. It’s such a beautiful vehicle!Our sale advisor Sue Vincent was such a helpful and knowled My Dad and I have purchased a brand new 2017 RX350 Fsport 2. It’s such a beautiful vehicle!Our sale advisor Sue Vincent was such a helpful and knowledgeable person.I highly recommend her if you are planing to purchase a Lexus. I will deal with her for future purchase! Thank you Sue and the Lexus Team! More
by Vann
October 10, 2017
Pleasant buying experience I recently purchased a 2017 NX200T. My sales advisor (Rick) was very knowledgeable and professional. The buying process went very smoothly and I am I recently purchased a 2017 NX200T. My sales advisor (Rick) was very knowledgeable and professional. The buying process went very smoothly and I am loving my new vehicle. I would have to say that this was the most pleasant experience I have had purchasing a vehicle. Thank you to Rick and the Lexus team. More
by Heather D.
October 08, 2017
Service As always, Karen and Lexus of London provided efficient, courteous, service. I was in and out in minutes both when leaving the car and picking it up. As always, Karen and Lexus of London provided efficient, courteous, service. I was in and out in minutes both when leaving the car and picking it up. More
by Paul
Employees Worked With
October 07, 2017
Fantastic I Just purchased a NX200T from Rick and Kylie. They were very enthusiastic, knowledgeable and applied no pressure. A pleasure to deal with, thanks I Just purchased a NX200T from Rick and Kylie. They were very enthusiastic, knowledgeable and applied no pressure. A pleasure to deal with, thanks so much! More
by eb
