Allan Dale Trailers & RVs

Rob and I had the best experience working with Duane Trytten Duane was awesome at hearing our requests and following up with the requests to ensure we got the trailer we wanted. We love our Heartland Elkridge - Duane was awesome at hearing our requests and following up with the requests to ensure we got the trailer we wanted. We love our Heartland Elkridge - both in size, style with 2 slides (bedroom, dinette & living room), awning and incredible space in the cargo holds for our golf clubs, table, chairs and small barbeque we travel with. We also love the fireplace inside - that was a welcome surprise and is perfect on the chilly nights. The furnace is also wonderful as is the layout of the kitchen. Thanks Duane for a wonderful purchase experience!! Ann Chiovetti / Rob Buchta More

Liars Worst experience ever Bought a brand new class a motor home and have only used it twice and has been at dealership the rest of the time they say tha Worst experience ever Bought a brand new class a motor home and have only used it twice and has been at dealership the rest of the time they say that they will do warranty on it But don't unless it's Thor that pays. they will fight you tooth and nail if they have to pay themselves when it's their fault that their are issues Very very cheap Bought our motorhome June /17 and still waiting for them to fix their screw ups DO NOT BUY FROM THEM!!!!!!!!! More

Worst Dealership Around.... STAY CLEAR !! Absolutely the worst service on the planet ... not only did we only get to use our NEW 5th whelk for 6 months our if two years when purchased but our Absolutely the worst service on the planet ... not only did we only get to use our NEW 5th whelk for 6 months our if two years when purchased but our unit was broken into while in their care. We had to use our own insurance co because they said they had no insurance . They damaged our unit while in for more repairs and blamed us even though we reached out to a detailed who does touch ups for them and said he knew the unit and had been contacted to touch up some damage caused by the shop. They tried internally to touch up with what looked like nail polish. We have never been treated so rudely by the owner who essentially called us liers to our face. All the lies about our unit from the sales department when it was purchased. I could go on and on ... save yourself stress and money ... you have a choice where to purchase an RV. ...... DON’T PURCHASE ANYTHING FROM THESE CROOKS!!!!!! More

Frustrating ! Bought last spring. Started out great with young salesman. Then after settling purchase things went sideways really quick. Assistant manager was quic Bought last spring. Started out great with young salesman. Then after settling purchase things went sideways really quick. Assistant manager was quick to take our money. Paid cash Before we even left the yard he disappeared. Never to be seen again ! When we called him his attitude was very insulting Had trouble with break lights right outside of gates. Got sent to Mercedes " not their fault ". Back to Red Deer. Then Back to Mercedes Calgary still not Their fault. BACK TO RED DEER. Finally after much delay and 3 days and about 1000 miles of my cost of driving back and forth the Service Manager took his day off and rectified the issue. Had the Assistant Sales Manager stepped up to his responsibility in first place would have saved everyone a lot of time and trouble HOWEVER the Service folks, our first salesman , and top management saved the day BUT BYPASS THE ASSISTANT MANAGER. More

Worst company ever Do not buy a trailer from this place. They are the worst dealership in Alberta. They will xxxxxxxx you and hope that you give up and go away for any Do not buy a trailer from this place. They are the worst dealership in Alberta. They will xxxxxxxx you and hope that you give up and go away for any warranty issues. Do not buy from them you will regret it if you do! More

Liars Liars and Liars So I bought a new North Trail 22FT from salesman Ed at the Edmonton location. So through all his sales BS ," Ill leave a little something in the fri So I bought a new North Trail 22FT from salesman Ed at the Edmonton location. So through all his sales BS ," Ill leave a little something in the fridge for your first camping outing. Nope didn't happen! Then unfortunately I recommended a friend of ours to purchase a unit there, they bought a Prowler which Ed tends to forget who sent him the deal, not a thank you or a FU anything!! Nothing in the fridge for the business I gave him- joke!! Then we had an incident with our awning arm breaking - well we should be able to get warranty coverage- " nope awnings are not covered by warranty- denied!! So ok after it sat in their yard in Edmonton they graciously charged me for the winterization - hmm ok.... new customer and gave them business- nope don't care! So a after me constantly calling there pathetic service department about gee what's happening with my awning-" awe well the wrong part came in so we had to send it back, blah blah.... " it takes a long time to get these parts in" frig lie! No calls from Pat in service as to when it'll be ready- well April comes along and wow - its ready! Amazing and its clean to !! Uhh wrong the awning is friggen dirty you stupid clown! Get the invoice cost for repair of $ 876.79 - go there and all of a sudden its $1100!!! Really So I tell him well I have the Extended warranty through First Canada- Pat says lets go see Dan the business Manager- yes he has the Premium Package. Pat proceeds to tell him "well I have a good friend from First Canada I can get this approved, no problem - let me deal with it". Thinking that was the end of it pulled out with my dirty trailer tucked way in the back yard thinking it was all good. Then last month I get an email stating I have a outstanding invoice regarding my awning arm and I need to clear it up because all warranties were denied!!!! WORD OF ADVICE STAY AWAY FROM THESE CLOWNS- NOTHING BUT LIARS More

Biggest rip off dealership We went through years of xxxx with this dealership. Biggest xxxxxxx is Allan himself... they are not truthful .. their sakes people whip you off... n We went through years of xxxx with this dealership. Biggest xxxxxxx is Allan himself... they are not truthful .. their sakes people whip you off... not only don't go there but tell as many people as you can More

DON'T GO TO ALLEN DALE!! Bought a new trailer in Edmonton, wasn't what I expected. They weren't willing to help out in any way without more money. The trailer was 2 days old Bought a new trailer in Edmonton, wasn't what I expected. They weren't willing to help out in any way without more money. The trailer was 2 days old tried charging me an extra $3700 to down grade. Not a good way to do business. They just want a sale, when you leave you are on your own. Ryan just talks but doesn't try to help. Just keep away.... PS check your tires, sell as radial but probably bias ply and no hitch pin.... More

Shop Anywhere Else! Google Allan Dale and the Fertig family. Know who you are dealing with. We had nothing but terrible service on our fifth wheel. Any helpful employees Google Allan Dale and the Fertig family. Know who you are dealing with. We had nothing but terrible service on our fifth wheel. Any helpful employees were fired. Our trailer was broken into while on their lot. They do not carry insurance to cover your unit when it sits on their lot, so you have to go through your insurance. The lie to your face. Please google the Fertig name so you know who you are dealing with. Be warned. More

STAY CLEAR Edmonton -Don't shop here at all. Dwain, GSM is arrogant & rude. Otto,sales guy was great, Do your business a favor and turf Dwain! Edmonton -Don't shop here at all. Dwain, GSM is arrogant & rude. Otto,sales guy was great, Do your business a favor and turf Dwain! More