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Koons Tysons Chevy Buick GMC

Vienna, VA

4.3
425 Reviews

2000 Chain Bridge Road

Vienna, VA

22182

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Showing 425 reviews

April 02, 2024

They are polite and respectful and willing to help you in any way they can More

by Kj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Appel
Apr 02, 2024 -

Koons Tysons Chevy Buick GMC responded

This is what we love to hear! Thank you for sharing with Koons Tysons Chevy Buick GMC and leaving us a five-star review.

March 11, 2024

After agreeing on the price of vehicle and completing the purchase application, the business manager proceeded to run two hard inquiries on my credit. Best rate the business manager found was over 3% worse t More

by msaracer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mohamed Zabad
Mar 15, 2024 -

Koons Tysons Chevy Buick GMC responded

I'm sorry to hear about your experience. It's important for us that our customers feel they're being treated fairly and transparently, especially when it comes to financing. I understand how frustrating this situation must be for you, particularly with the impact on your credit score. I'd like an opportunity to discuss this further and see what we can do to make things right—please reach out at your earliest convenience. Thank you, Michaela Puckett - Customer Relations Manager 703-448-7280 ext. 24217

February 25, 2024

The service has been very good over the years. While there is a GMC near my home in Woodbridge, but I still like to come back were I brought two cars from. The service representative provided exce More

by Tyminor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnavan
Feb 26, 2024 -

Koons Tysons Chevy Buick GMC responded

Ty, we're so glad to know you've had consistently good service with us at Koons Tysons Chevy Buick GMC. We appreciate your loyalty and look forward to continuing our relationship in the future!

February 23, 2024

I called the day before to bring my car in for service. They put me down to come in the next day came in the next day got me in and out at a reasonable time. Thank you. More

by Pattsmi@gmail.com
Service Time
Recommend Dealer
Yes
Employees Worked With
Donavan Richard
Feb 23, 2024 -

Koons Tysons Chevy Buick GMC responded

We're glad to know that our team at Koons Tysons Chevy Buick GMC was able to get your car serviced promptly and efficiently. Thanks for the positive feedback!

February 23, 2024

Bill A. , the corvette service advisor is great & knows the product line very well. Will return next time my vette requires service. More

by sydney747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Appel
Feb 23, 2024 -

Koons Tysons Chevy Buick GMC responded

We're glad to know that Bill's expertise was helpful during your visit at Koons Tysons Chevy Buick GMC. We look forward to assisting you with any future Corvette service needs!

February 16, 2024

Excellent Customer Service! !! Didn’t have to wait long at all. Concern is Fixed perfectly More

by bill.lacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ivanovic
Feb 16, 2024 -

Koons Tysons Chevy Buick GMC responded

Thank you for reviewing Koons Tysons Chevy Buick GMC! We hope you have a stellar day!

January 19, 2024

I really liked dealing with Carlos I will deal with him again very happy Again More

by jbyrnesblinds@ gmail.com
Workmanship
Recommend Dealer
Yes
Employees Worked With
Carlos candia
Jan 19, 2024 -

Koons Tysons Chevy Buick GMC responded

Thank you for the review! We are so glad to hear that Carlos delivered such a successful service experience. Drive safely, and we hope to see you again at Koons Tysons Chevy Buick GMC!

January 11, 2024

They never contacted me about purchasing a new vehicle. Sad, considering I bought two new vehicles at their store in 2020. More

by bwheeler111
Purchase Time
Recommend Dealer
No
Employees Worked With
No one contacted me.
Jan 15, 2024 -

Koons Tysons Chevy Buick GMC responded

I'm sorry to learn about your recent experience. We value our returning customers and it's disappointing to know we've fallen short in this instance. I'd like the opportunity to discuss this further with you, so please reach out at your earliest convenience. Thank you, Michaela Puckett - Customer Relations Manager - 703-448-7280 ext. 24217

December 09, 2023

Fine service and prompt service especially Jonathan Gomez and Jimmy Jones always give 100 percent fine service More

by wiliscw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Gomez, Jimmy Jones
Dec 11, 2023 -

Koons Tysons Chevy Buick GMC responded

We're glad to know that Jonathan and Jimmy provided you with top-notch service at Koons Tysons Chevy Buick GMC. Thanks for the positive feedback!

December 02, 2023

Talk about speedy! They took care of my diesel issue quickly and had my truck back to me asap! Love Koons More

by judesheehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Dec 04, 2023 -

Koons Tysons Chevy Buick GMC responded

We're glad to know that you had a speedy service experience with us at Koons Tysons Chevy Buick GMC! Thanks for trusting us with your truck, and we appreciate the love. Safe travels!

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