Airdrie Chrysler Dodge Jeep Ram

Traded my truck in a was given a fair deal, John from sales was Knowledgeable. Great experience. sales was Knowledgeable. Great experience. More

Original concern was repeating Check Engine Light. Disastrous news was it was a major problem - HPFP and the total fuel system needed replacing. It had been recalled, but a redesigned solution and par Disastrous news was it was a major problem - HPFP and the total fuel system needed replacing. It had been recalled, but a redesigned solution and parts were not available at that time. Sad news was delivered by Service Rep Laine (in the best way possible). She promised to talk to the area manager to see if a repair could be found at the most reasonable cost available. Unfortunately I had to wait a long time, but eventually a completely new set of parts arrived, and 2 days later I got the happy call from Laine that my truck was ready for pick-up. After driving for a month from that day, I can honestly say that my Ecodiesel is running better than ever. As well as the major repair, the mechanics also took care of earlier minor frustrations like a Speed Control contact that never did function correctly. The Staff which I worked with at the dealership were absolutely first class. From Laine in the Service department to the mechanics who performed the operation, I could not have wished for more caring and competent employees. Going forwards, I was promised that when a permanent resolution to the problem is found, then my recall will still be in affect, at no charge. And for now, Laine was true to her promise that they would supply the necessary parts and do the interim repair at the lowest price possible. What more could a customer wish for. Thank you Airdrie Chysler, Ram Jeep. More

JEEP BUYERS BEWARE: This dealership will deny the warranty you’re entitled to. I have bought brand new Jeeps for the last 21 years, and I will NOT be purchasing Jeep in the future. I would advise y warranty you’re entitled to. I have bought brand new Jeeps for the last 21 years, and I will NOT be purchasing Jeep in the future. I would advise you to choose a vehicle brand that is NOT FIAT (Chrysler, Jeep, Dodge) to save you from the nightmare that the Jeep and other Fiat brands will cause you! They misdiagnosed my Jeep Gladiator problem, blaming it on pinion bearings that would not be covered by warranty due to modifications causing wear and tear on the part. I took it to a different mechanic shop, and they informed me that the pinion bearings are completely fine and not damaged at all. The true problem is the back side gears (a known and VERY common problem in Jeep Wranglers & Gladiators). Side gears would NOT be affected by the modifications, and, according to the owners manual: "Modifications do not void warranty unless they cause damage to the part needing replacement." It seems like quite the scam for the Jeep service department to be ‘misdiagnosing’ a problem not covered by warranty, and not reporting/admitting the true problem, which would be covered by warranty. They are also the only major car dealership in Canada to withdraw from CAMVAP, which is a company that helps mitigate warranty issues. Steer clear of the Jeep and Fiat brands if you want to save yourself stress when it comes time to collect on warranty!! More

They had a 2018 Durango GT listed on July 25 2023, $31,884. Call to inquire sales lady. Jody called back and said it was sold. The next morning I get another Kijiji alert it is now listed for.$36084, $31,884. Call to inquire sales lady. Jody called back and said it was sold. The next morning I get another Kijiji alert it is now listed for.$36084, so overnight it a 12 hour window. They increase the price by $4200 after an inquiry this dealership is well known to pull this scam. More

Smooth and great experience overall. Highly recommending this Dealership but specifically Haley M. from Sales and Bree B. from Financing. We had a great experience purchasing our truck. Highly recommending this Dealership but specifically Haley M. from Sales and Bree B. from Financing. We had a great experience purchasing our truck. Haley was very professional, welcoming, friendly and non-pushy sales rep, very respectful and remained cognizant with what we laid out and level off the moment we walked in. More

We will never be back. Your staff only cares about the sale, after that they could care less. My wife and I ( living in Calgary) and being new here decided we would give th Your staff only cares about the sale, after that they could care less. My wife and I ( living in Calgary) and being new here decided we would give this dealership a try being from the east coast and having awesome experience with smaller community's. boy we're we wrong. I reported you to the BBB and I'll do that everyday of I have to till you get your customer service right. My wife and decided to buy a new jeep about a month and half or so ago and everything was great with the sale however we decided to get a few extras ( Tire cover, Under coating, Tow hitch...ETC) we we're told by both our sales guy and the financial manager that same day that all parts should be in with in 7-10 days and they would reach out to us to get us in. Being busy ourselves (almost a month later) my wife and decided one day to stop in as we we're close and thinking about it. Our original sales guy wasn't in but the sales guy that was there said he would check into it and either himself or or original sales guy would reach out. Few days go by, still no call. My wife calls back and after being transferred to about 5-6 different people, a lady told her she would call her back, after a couple of days a lady called her back and told her to be there first thing Monday morning 8AM. Today 2022-08-02 8AM shape we are there. Lady that greets us told us to just go to the service desk and they should have everything we need. Lady at service desk told us we we're suppose to be there to drop our Jeep off on Saturday in order to get a loaner. At this point I'm losing my cool as you can imagine. I go back to the first girl that greeted us to ask where's the manager, She said she would call him, I'm waiting and expecting to see the manager that was there and who I would introduced to on the day we bought the jeep. NO. This other guy comes in the door and just said can I help you?!? So not seeing him before and being ANGRY at this point, I said " who are you". His reply was " Who are you'. first mistake. So I replied with " I'm your customer", because without us, he wouldn't even have his job, But he didn't clue in. I then said, no I mean " What so you do here". He then replied with his name, I then said, I'm not talking to you if I have no idea who I'm talking to. He then finally told me he is the "general manager". Perfect now we can get some where. So explaining our story he then cut's me off and says I'll get you a loaner. He sure did, but just to get us off his back and out the door. He gave us a 2014 Murano , that's falling apart. Check engine light is on and you didn't even tell us so we weren't alarmed??? I drive my family in this vehicle bud. If you know about it and it's ok fine, just tell us these things. Let's just say customer service isn't your strongest suit. Just remember " Service is just as important as sales". You wouldn't even have your job if it wasn't for us. More

My customer service experience with Airdrie Dodge was the best since I've been living in Calgary. The Used Vehicle sales department in particular deserve the five-star that I've given them. Thank you M best since I've been living in Calgary. The Used Vehicle sales department in particular deserve the five-star that I've given them. Thank you Mr. JM in sales. More

Terrible experience, Luke the used car manager promises anything to make the sale. Then didn't even have the xxxxx to come over when things went south.. I will never go to this place again. On a lighter no anything to make the sale. Then didn't even have the xxxxx to come over when things went south.. I will never go to this place again. On a lighter note the salesman.Jeff. was an ok guy. More

Was very happy with my experience at Airdrie Dodge. The product specialist that I dealt with,Jeff McGuinness was very efficient, courteous and to the point, as well as knowledgeable in what we were loo The product specialist that I dealt with,Jeff McGuinness was very efficient, courteous and to the point, as well as knowledgeable in what we were looking for. It was a smooth seamless transaction right from the start to the finish. Would recommend Airdrie Dodge, the sales specialist Jeff as well as the super smooth experience with the finance guy John Voong. More