Marshall Motor Company Inc.

Took the truck to Marshall Motors in Salina, Kansas on 10/6/23 for an oil change. Spent $350 on a service contract meaning I would pay nothing for the next four oil changes and tire rotations. When drivin 10/6/23 for an oil change. Spent $350 on a service contract meaning I would pay nothing for the next four oil changes and tire rotations. When driving on the highway for the first time since the service the truck began smoking. I pulled over, checked the tires and then got back on the highway. Then it started smoking a lot and I pulled off the highway again on 10/7/23 about 24 hours after the oil change. I started a road side service request and it was going through on my phone with the progressive app. My wife’s grandparents came to check on me as I was broke down. My wife’s grandpa pulled the engine oil dipstick and said it was bone dry. He then checked under the truck and seen there was no engine oil drain plug. We called the dealer Marshall Motors who had performed the service and they arranged for a wrecker to pick the truck up and they said they would have a car for me to drive when I got there. When the tow truck dropped me and the truck off. Jason Stroda, the general manager came out asking if the vehicle was salvage. I told him no. He then proceeded to say it had a Juno yard rear end in it. He claimed to have seen the markings on the rear end when it was on the tow truck. He began speculating that something was stripped in the truck (possibly the drain plug bolt or pan I assume). He assured me he was speculating. But, if it was their fault they would make it right. I’m not sure if what the comments about the rear end and assuming it is salvage have anything to do with a missing engine oil drain plug about 24 hours after the service. Case number 87588857 from Dodge Ram Customer Service This is the response from Marshall Motors in Salina, Kansas that was given to the Better Business Bureau in reference to my Complaint # 20710649 after contacting them and the Kansas Attorney General. This vehicle was towed in after hours on Saturday. We arranged for the tow as soon as we were made aware of the issue. We also provided a loaner car for Chris so he could get to work. It was our fault he wasn't able to make it to work on time.  I contacted Chris Reddig our Service manager and told him about the truck Saturday evening.  Monday morning myself and 4 other employees pushed Chris's truck into our Service Department where our Master technician inspected the threads of the pan and found nothing wrong with them so he replaced the drain plug and filled the engine with oil. While the mechanic started the truck, myself and Chris Reddig, and my Parts manager waited to see how much oil pressure the engine had. 57 psi is what it recorded at start up. We are preparing to drive the truck 60 miles this morning, to make sure there are no drivability issues.  Then a complete diagnostic scan will be ran on the truck. After the drive as long as no issues arise the truck will then go to detail to be cleaned off.  Marshall's will put a limited warranty on the engine for 1 month or 1,000 miles. The same warranty we provide on vehicles we sale with 194,xxx miles on them. We apologize that this happened to Chris and his family.  Our Dealership has been in business for over 95 years. This is only possible by taking care of customers. We greatly appreciate how understanding Chris has been through all of this. Marshall’s said they drove it 60 miles and the odometer says they drove only 22 miles. General manager Jason Stroda kind of argued with me as well as the service manager Chris. They said I have to give them the loaner back tomorrow morning. They told me they cleaned the truck and I got there and it was covered in oil and it was still dirty. They said on paper they will only warranty the engine 1,000 miles. That’s all they will do. More

Arthur Fair was a great salesman. Very knowledgeable about the vehicles. Great customer service and very friendly. Very knowledgeable about the vehicles. Great customer service and very friendly. More

Marshall Motors has been an absolute pleasure to work with and has made our service truck search a stress free experience. Courteous and easy to communicate with throughout the process, we highly recomme with and has made our service truck search a stress free experience. Courteous and easy to communicate with throughout the process, we highly recommend their services. More

Great dealership to work with, hassle free no push, in and out quick and easy! Thanks Arthur Fair! and out quick and easy! Thanks Arthur Fair! More

Worst Service Department Experience. Completely unsatisfactory level of professionalism and customer care in the service department. We brought our Jeep Grand Cherokee in for service a Completely unsatisfactory level of professionalism and customer care in the service department. We brought our Jeep Grand Cherokee in for service appointment yesterday. At 4pm today, we still had not received any updates, so we called in to speak with service to inquire if the vehicle was ready to be picked up. Marcelo told her he did not know when it would be completed. She was given multiple explanations for the error one of which being they had sold the part 2 days prior. To exacerbate the issue, he also shifted the blame to her because of rescheduling the service appointment. I understand that parts can be mis-ordered or sold without proper communication. Instead of taking the time to communicate the problem in a timely fashion to me or my wife, your service department made no contact with us concerning any issues. Additionally, upon reaching out to inquire about the vehicle, we are met with excuses without a clear timeline as to when our vehicle would be repaired. More

Hi! Cody...Cody was phenomenal. I wanted a quick process, knew what I wanted and he was easy to work with and didn't haggle me at all. He even delivered Cody...Cody was phenomenal. I wanted a quick process, knew what I wanted and he was easy to work with and didn't haggle me at all. He even delivered my new vehicle and I live in Wichita. Would highly recommend and buy here again from Cody. Check hi out! More

Terrible experience. Was planning on driving from KC to pick up a new Durango R/T. The following morning, when I was about to start my trip, that’s when they decided to inform me that I was going to have t pick up a new Durango R/T. The following morning, when I was about to start my trip, that’s when they decided to inform me that I was going to have to pay 5,000$ over MSRP because of the market shortage. Oddly enough, they weren’t willing to give me anymore money in either one of my two trade ins that they claimed they needed. Criminals. More

Took my 2016 Rogue in for a repair. Diagnosed the problem. Ordered part. Scheduled date to repair. Had issue fixed same day as promised. Appreciated. Thank You Jason and Monica. problem. Ordered part. Scheduled date to repair. Had issue fixed same day as promised. Appreciated. Thank You Jason and Monica. More

Thank you Wayne Bays. I recently purchased a used vehicle from Marshall Motors. I had the pleasure of working with Wayne Bays as my salesperson. He was amazing throughout t I recently purchased a used vehicle from Marshall Motors. I had the pleasure of working with Wayne Bays as my salesperson. He was amazing throughout the process. Wayne answered my questions, made me feel welcome, and made my truck-buying experience a positive one. I would recommend Wayne to anyone that needs a new or used vehicle. I also want to thank his teammates that supported him. I worked with the sales manager, Bruce Dedonder, and the finance person, David Blacketer. The team was excellent, professional, and caring. Thank you Marshall Motors. More

This was my teenage sons first vehicle purchase. They were great at explaining the process as we went along. Friendly fast purchase! It was a great experience. were great at explaining the process as we went along. Friendly fast purchase! It was a great experience. More