Waymond Thompson

Our initial lease experience was pretty good - great salesman and a nice price, in spite of a unprofessional experience with the finance crew. The real issue has been since then. Our brand new CRV Spo salesman and a nice price, in spite of a unprofessional experience with the finance crew. The real issue has been since then. Our brand new CRV Sport developed a steering issue that is, at best, a huge annoyance and at worst, a danger if you are navigating heavy traffic. We are being told that a replacement part is not available until September (over 1 year after the problem started) and the dealership nor American Honda Motors are willing to offer any other solution. In fact, unless I contact them, we don't even get updates. The problem continues to worsen and yet we have no other option but to continue driving the vehicle, even as it poses a safety risk. More

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The best Service and Sales department I have worked with. This is our 2nd car with them. We have had different salesmaen, different service reps and financial people and everyone was wonderful to work with. This is our 2nd car with them. We have had different salesmaen, different service reps and financial people and everyone was wonderful to work with. More

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This is the second car we have purchased from Honda of cleveland. Our Salesman James Matthew's was top notch! cleveland. Our Salesman James Matthew's was top notch! More

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From start to finish we had nothing but friendly, helpful, professionalism from Honda of Cleveland. helpful, professionalism from Honda of Cleveland. More

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Wow! H of Cleveland! You did it again. I sent a customer to you from Atlanta to buy a Sport Utility vehicle. She loved the entire experience. Your team, W T - Lindsey - detail and the F & I Manager were ama to you from Atlanta to buy a Sport Utility vehicle. She loved the entire experience. Your team, W T - Lindsey - detail and the F & I Manager were amazing, transparent and made the experience a joy! Seriously--- very nice work! More

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I have been thrilled with the service department!!Matt, Service Manager, has gone out of his way to offer top notch assistance & answer any questions! Service Manager, has gone out of his way to offer top notch assistance & answer any questions! More

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I’m writing this a couple of months after my purchase BUT Honda of Cleveland was phenomenal when my husband I purchased our civic. We made our purchase in December of 2019. We weren’t sure that we could trad Honda of Cleveland was phenomenal when my husband I purchased our civic. We made our purchase in December of 2019. We weren’t sure that we could trade in our car and walk away with a new car within a payment amount we felt comfortable with. Waymond Thompson was our salesperson. He was very patient and understanding with us. We took forever to decide and he laid all of the facts out for us and helped us talk through things. He never rushed us or pressured us to make a decision that we weren’t comfortable with. To finalize our purchase we dealt with Jerry Anderson. He was awesome. He was so friendly and informative with all of the paperwork. I am so glad we decided to come to Honda of Cleveland. More

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Waymond & Lindsey & Jerry helped us get our new 2019 CR-V & gave us a great deal on a trade-in & kept our payment close to what we requested. We are pleased & will be happy to shop here again. & gave us a great deal on a trade-in & kept our payment close to what we requested. We are pleased & will be happy to shop here again. More

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We had a great experience today. The sales staff was very friendly and helpful waymond and jerry were great. We had great conversations and an easy hassle free experience. We will recommend them to everyone friendly and helpful waymond and jerry were great. We had great conversations and an easy hassle free experience. We will recommend them to everyone More

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Used is used but really?!! I just arrived back home from a trip to this dealership. I purchased a 09 Jeep Wrangler. Was wondering why so dirty when arrived. Wayman Thompson the I just arrived back home from a trip to this dealership. I purchased a 09 Jeep Wrangler. Was wondering why so dirty when arrived. Wayman Thompson the sales person was very helpful and we test drove the vehicle. I decided to purchase with cash and they cleaned up Jeep. Once I arrived home I noticed The rear lights flash emergency when you turn on signal ,both passenger side fender flairs are lose and have slid down several inches. I understand used but this is ridiculous. I texted the salesman and he has referred me to used sales manager Heath. This gonna be fun. Did in mention I drove 2hours and 45 minutes there and 3 hours back. UPDATE: Heath was very helpful and has agreed to let my local auto shop fix the issues and is paying for it. I was very upset when I arrived home and felt like I kinda got shafted, but again they stepped up to the plate and I’m getting my stuff repaired. Thank you for working with me and for understanding my frustration. If I lived closer would most definitely buy again from them. They have renewed my belief in most folks (car biz) are good. More

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