"Amazing Shopping Experience"
I had struggled to find a decent used vehicle until I parked at Oakridge and took a walk. The detailers in the shop were professional and grabbed a salesperson for me. I had such a wonderful experience with Vera! She got me into a vehicle I was searching for and within my budget (which I was having no luck with).
It has been over a month now and my used Lexus has been a dream. It had been serviced at this location, so it was well maintained too. I will be returning to this dealership one day and hope that Vera is still there to find me another awesome car!
My husband and I shopped around looking at a variety of different brands of trucks online and at the dealerships themselves. We had previously owned a FORD truck but wanted to see what else was out there. Our last stop was at Oakridge Ford and it was there that we found what we were looking for with the help of Vera. Her kind and friendly personality and willingness to find out the things we were wondering about was very impressive. Her genuine attitude that she cared and wanted to do what was best for us long term was very evident. I have recommended this dealership to others if looking for a new truck! Thanks for all your help Vera. We are very pleased with the service you provided!! You are very good at what you do!!
they did the best to make deal work for me thank you hope to do more dealing with service and all my needs to look after my truck
"horrible. way too many mistakes. all lies"
first mistake on the bill of sale payments were to start on july 5th, instead ford credit has payments set up to start on june 30th. I was told by the manager that they can't change the start date of the payments. I had to call ford credit myself today to get the payment schedule to match the bill of sale. BIG LIE BY THE MANAGER. also, there was a delay in me receiving my ownership because of a mistake made by Vera. furthermore, a week after I was contacted by Vera telling me that she had forgot to refund me my $500 deposit. because of all these mistakes, I will not be buying my next vehicle at oakridge ford and will not recommend anyone else to purchase a vehicle here. I was offered a free full detailing package to try and gain my business back. but, today I found out about another lie. I asked Vera about the $1000 discount that costco members get when purchasing a new vehicle and she told me that the discount ended 2 months ago. well, funny thing is I heard a radio ad today saying that costco members get a $1000 discount on the purchase of a new ford vehicle. unreal. when will the lies stop. they can keep their detailing package. BUYER BEWARE! well, I believe oakridge ford really doesn't care about their customers, cause when I talked to Mike Alguire and told him that I didn't think that his idea of a detailing package was acceptable and gave him my idea of what was he told me he could not give me what I wanted. now, its time to let ford canada know that Mike Alguire at oakridge ford did not resolve my concerns. CUSTOMER SATISFACTION IS NOT A TOP PRIORITY AT OAKRIDGE FORD! Hi Vera, one quick question, just wondering why you have the lowest overall rating of all the sales reps? Thanks. Also noticed that Mike Alguire has the lowest overall rating for sales managers. Interesting. The ratings reflect that both of you don't care about customer satisfaction.
"FROM RAM TO LARIAT! "
Dealing with Vera during this process was not only easy it was fun! Vera took the time to find the right fit for not only myself but my lovely wife to be. I was treated like a star by Vera and rest of the Oakridge team. I will recommend all friends and family to see Vera for any of their vehicle needs when ready to make that move into a Ford!
It's been a good experience this is my third vehical at this dealership
So far so good! Keep producing good cars and we will do more business
Vera Palmeri did a great job for me when I bought a car at Oakridge Ford in London, On. She is very knowledgeable and honest a saleswomen that you can trust.. She was very helpful and honest to answering all my questions. I would like to recommend Vera to anyone who wants to buy Ford vehicle at London, On.
"Happy new Ford owner!"
Went to Oakridge Ford on a co-worker's recommendation and it sure paid off! Vera Palmeri was GREAT to deal with; friendly, courteous and above all NO hard sell! Quite a welcome change from my experience at certain other Ford Dealerships (I'm looking at YOU Expressway Ford!).
My wife and I showed up on the final sales day of April to check out the deals on a new F-150 and we were not disappointed. Both Vera and Mark Stewart were friendly and knowledgeable and were able to buy us out of the lease on our other vehicle and get us into a new truck without breaking the bank (which I honestly didn't think was going to happen).
I would definitely recommend checking out Oakridge Ford, and Vera Palmeri in particular, if you are shopping for a new Ford vehicle. I know they will be my first stop when we are in the new car market again!
"Great experience with ford oakridge team"
Vera helps me alot for Choosing the right car for me. And Vera is very helful and honest. Im very satisfied and happy customer. Thanks vera and ford oakridge team.
"Love my new 2017 Fusion!"
Great service with an unbeatable price. Vera is always willing to spend the time to make sure you get the vehicle you want at the best price, Charles always has your best interests in mind, making sure you'll be on the road running for years to come. Thanks again for finding me my new ride! Lovin' it!