Vance Ellis | Page 2

Great Experience I found a car I was interested in online. We went to look at the car and loved it. The process was smooth from start to finish, and they worked with o I found a car I was interested in online. We went to look at the car and loved it. The process was smooth from start to finish, and they worked with our budget and our monthly finances. I would recommend this dealer to friends and family in the market for a new or used car. More

Report | Print

Certified Pre-Owned Acura I have owned a few Acura and Honda vehicles. There is no question about the quality of Honda products. We recently purchased a Certified Pre-Owned I have owned a few Acura and Honda vehicles. There is no question about the quality of Honda products. We recently purchased a Certified Pre-Owned Acura from Criswell in Annapolis, MD and I would rate the quality of the sales experience on par with Honda quality. With the resources available, everyone should be an "educated consumer". I knew what I wanted and was willing to pay for a vehicle. There was no haggling, hidden costs or gameplay by their sales team. We agreed on a price and completed the buying process in about 2 hours. More

Report | Print

Excellant Service After talking with Vance Ellis on the phone several times I decided to fly to Annapolis and pick up the Lexus I found on their website. He was waiting After talking with Vance Ellis on the phone several times I decided to fly to Annapolis and pick up the Lexus I found on their website. He was waiting for me, and my sister, and drove us to the dealership. The car was everything he had promised. The new showroom was stunning. Thanks to all the staff that had a part in making a day easier. It was definitely worth the flight from Cincinnati to Annapolis. My sister and I had a great time driving back to the Bluegrass. I would do it again! More

Report | Print

2nd to none buying experience Just as painless as can be. I couldn't be happier with the dealership, the service, the price paid, the finance rate, the sales-staff and especially t Just as painless as can be. I couldn't be happier with the dealership, the service, the price paid, the finance rate, the sales-staff and especially the car. I highly recommend this dealership, and Vance is the best. More

Report | Print

Great Buying Experience My wife and I had a truly great experience buying our Acura RDX. Our salesman Vance and the Sales Manager Alan were a joy to work with. Both were ve My wife and I had a truly great experience buying our Acura RDX. Our salesman Vance and the Sales Manager Alan were a joy to work with. Both were very helpful answering my many questions. We did not feel any pressure purchasing our vehicle. We received a great deal and got a really good trade in value for our car. The entire process went smoothly. After the sale, both Vance and Alan spent a lot of time going over all the cars features. We came back in a week later to have Splash Guards added, and when we were finished with the Service Department, Alan and Vance spent another hour going back over many of the car's features and setting up our personal settings. We will both be returning to this dealership in the future thanks to both Vance and Alan. Also, Dawn in the Finance Department was friendly and very efficient and completed the process quickly. More

Report | Print

Vance Ellis and Alan Hannon Vance and Alan were both very helpful in the process of purchasing an Acura RDX. They helped us pick the perfect car and showed us all of the features Vance and Alan were both very helpful in the process of purchasing an Acura RDX. They helped us pick the perfect car and showed us all of the features that it had. They even helped my mom with her personal settings in her Acura that we already have. I ended up getting the same car as my mom. When it was time to get a car I picked an Acura RDX just like hers. More

Report | Print

Incredible Customer Service We recently purchased a used 2014 Nissan Rogue from Criswell Auto, and I can honestly say this was the BEST and the EASIEST car buying experience ever We recently purchased a used 2014 Nissan Rogue from Criswell Auto, and I can honestly say this was the BEST and the EASIEST car buying experience ever. Mr. Criswell has an extraordinary team working at his Annapolis Acura dealership. The customer service we received was second to none. We worked with Vance Ellis and Alan Hannon, and Jerry Todd for financing. Each of these gentlemen were knowledgeable and so helpful. Never at any point did I feel like they were trying to make us buy a car. Instead, it seemed like they really wanted to help us make the right decision for our family. Even though we were at a high-end Audi and Acura dealership, and we were looking to purchase a used car for our family, rather than a luxury automobile, they treated us like we were VIP's. I highly recommend Criswell dealership. Seek out the advice and services of Vance, Alan and Jerry.....though I suspect all of the employees at Criswell are extraordinarily professional. Thank you Mr. Criswell for making the car buying process easy and enjoyable. More

Report | Print

A Criswell Customer for Life Dealing with Vance and Alan has changed my attitude towards the car buying process. My fiancé and I test drove the Acura TLX a few weeks before we cam Dealing with Vance and Alan has changed my attitude towards the car buying process. My fiancé and I test drove the Acura TLX a few weeks before we came back to make the final decision. I went straight back to Vance, and I was pleased to see he remembered me. I brought my 2014 Jeep Grande Cherokee to trade in for my new Acura, and the entire time they had my best interest at hand. I understood they couldn't give me what CarMax quoted for my Jeep, but they explained my options clearly and left nothing to be wondered. While signing the paperwork, Dawn was efficient and you could tell she knew her stuff. It's reassuring to have your questions answered without hesitation and with confidence. Alan and Vance reminded me of my family; they were honest, friendly, and I felt like I knew them for years. I will DEFINITELY be coming back to Criswell for my new Acura! Or Audi :-) More

Report | Print

Great Experience!! On Sept 28 2015 my husband and I went to Criswells to buy a Chevy Equinox. We walked in at 1130 and were driving off the lot by 1:30pm. Their custome On Sept 28 2015 my husband and I went to Criswells to buy a Chevy Equinox. We walked in at 1130 and were driving off the lot by 1:30pm. Their customer service was amazing! Any thing you needed was there. Alan Hannon and Vance Ellis made sure we were involved in all conversations regarding the deal. They made sure we knew all the bells and whistles on the vehicle before we left. They even called to see if we needed to come back for tutorial! I would recommend Criswell's to anyone looking to buy a new or pre owned vehicle. We already started spreading the word about Criswell's to our friends and neighbors!! More

Report | Print

No Games Everyone I worked with was incredibly upfront and easy to deal with. They were knowledgeable and friendly.. what more could one ask from car dealer. I Everyone I worked with was incredibly upfront and easy to deal with. They were knowledgeable and friendly.. what more could one ask from car dealer. It was my first time there, but it won’t be my last. More

Report | Print