Young Subaru

I would give zero stars if possible. We visited Young Subaru on 03/16/2024. We were introduced to the salesman, Alex, who we discussed our specific needs with - a car for the next 2-3 ye We visited Young Subaru on 03/16/2024. We were introduced to the salesman, Alex, who we discussed our specific needs with - a car for the next 2-3 years that was reliable and affordable while we work on improving our credit. Despite our concerns about our lack of experience with manual transmission vehicles, Alex insisted that a 2017 VW Jetta with a stick shift was the perfect fit for us within our desired price range. He assured us that learning to drive a manual would be easy and would not cause any harm to the car. On 03/20/24 we experienced a serious issue when the clutch malfunctioned, leaving us stranded. Thanks to the help of a kind police officer and a Good Samaritan, we were able to move the car to a safe location. Unable to reach the dealership that night, we had to Uber home, leaving the car locked in a parking lot until the next day. Upon contacting the dealership, they initially offered to tow the car and provide a temporary replacement vehicle while they repaired it. However, we were shocked to learn that they deemed the clutch issue as "normal wear and tear" and insisted we pay $2,500 for the repairs, which were not covered by the warranty. They also changed their minds about issuing us a loaner car. This turn of events left us utterly bewildered. As of 03/22/24, we have not received any further communication or resolution from the dealership regarding this matter. My question is how does someone feel okay to sell someone a poorly working car and how is it normal wear and tear when we have had it for less than a week??! This leaves a bad taste in my mouth. More

This was hands down the best car buying experience I've ever had! Absolutely zero pressure from Dakota, just a lot of patience as we test drove vehicles and asked a lot of questions. Dakota is friendly and ever had! Absolutely zero pressure from Dakota, just a lot of patience as we test drove vehicles and asked a lot of questions. Dakota is friendly and knowledgeable and so easy to work with. We also had the pleasure of working with Mitch to complete all the financing paperwork. Another stellar employee who helped make this a great experience from start to finish. Young Subaru has a great selection of vehicles which made it difficult to decide, but ultimately we settled on a vehicle and drove away very happy with the entire experience! Thank you, we will be back in the future! More

SHAME ON YOUNG SUBARU! ! I am devistated at how i have been treated. In 2020, I purchased a 2018 Subaru Outback. I was in a near fatal car accident in 2017, and used the maj ! I am devistated at how i have been treated. In 2020, I purchased a 2018 Subaru Outback. I was in a near fatal car accident in 2017, and used the majority of the SSDI I received, to purchase it. I had always wanted a Subaru, and after a near fatal accident in which I fractured my neck and spine, safety of a vehicle was very important to me. I literally cried when i bought it. Ive transported rescue animals in my car, and gone on some great adventures This would be the car I would drive forever, and the first car that I have actually followed all of the maintenance recommendations and requirements according to Subaru. I bought the vehicle with a 80k mile warranty, and in March 2023, with 6k miles left before my warranty expired, I brought my car to the Young Subaru dealership in Ogden, UT service department to have them check it over and make sure nothing needed to be fixed. They ended up telling me that my car needed a full replacement of the oil gasket system (which was a $3600 repair), that it would take several days to do the repairs, and that they did not have a loaner car. So I inconvenienced my parents by having to borrow thier vehicle until the dealership was done with the repairs. I'm a single mom with a 12yr old autistic son, who lives in a small town, about 35 minutes away from family. I have to have a vehicle to transport my son to behavior therapy 5 days week, as well as a vehicle to go to the grocery store, ect. I picked up my car about a week later, and assumed everything was fixed and I wouldn't have to worry about my car having any further repairs in the near future. Well...two months later, I start to smell oil burning, and notice my car is leaking alot of oil. So I bring it back to Young Subaru in Ogden UT. I'm told that "oopsies, I guess we didn't fix it right the first time, so we are actually going to have to replace the entire oil gasket system again." They gave me a loaner car, which I had to drive for 6 weeks until they were able to fix my car. Well...two months later, just last week, I start to smell oil burming again, and noticed my car is once again leaking oil in my driveway. So I bring it back to the Young Subaru service department in Ogden, Utah TO GET THE SAME EXACT THING REPAIRED FOR THE THIRD TIME IN 6 MONTHS. My warranty had expired, but I was told that these repairs were still covered under the original warranty, as well as the Young Subaru 1yr service warranty. So they give me a loaner car, a 2024 Outback wilderness edition. I received two calls from the service department, updating me on how the repairs were going, which I have saved on my voice-mai. Two days ago, a semi truck was in front of me, and it flicked a rock and made a small Crack in the windshield. I called the dealership, and this is what I was told: I was able to get the quote this morning for the loaner windshield. I have a break down for you as followed: Labor: $175.00 Eyesight: $200.00 Shop: $36.00 Part: $741.61 Total: $ 1,152.61 This total amount will be due upon drop off of the loaner vehicle. We do not bill insurances for any glass damage as stated when the loaner was picked up and the agreement open. You may seek reimbursement through your insurance company if you chose to do so. Thank you, Tailor Creel Young Subaru Rental Coordinator 801.732.5077 I received a voicemail yesterday from the service department, stating they were finishing up the repairs, and were going to test drive my vehicle to make sure nothing else was leaking. Then today I received this text: Hello Natalie, we've had some problems with having a tech available to work on your car. I do have a new technician assigned to your car and should start working on it again on Wednesday. I appreciate your patience. So I guess those updates on my vehicle were kinda xxxxxxxx. So what do I walk away with? A messed up car with $12,000 of repairs done in the last 6 months, a bill for 1100 bucks to fix a chip in the windshield. More

It's extortion. Avoid this dealership like a plague. The salesman will draw out a sales number with taxes and doc fees that look good and you agree to it but when Avoid this dealership like a plague. The salesman will draw out a sales number with taxes and doc fees that look good and you agree to it but when you get to signing, (after waiting 3 hours) the finance officer has about 3-5 thousand dollars of added charges that you won't want. I told him I did not want these extras, and he told me my interest rate would go up if I decline. xxxxxxxx, all of-em. Sales, Sales Manager, Finance officer. xxxxxxxx. More

Absolute scam artists and incompetent snake mechanics. Would never recommend to anyone needing a vehicle. Would never recommend to anyone needing a vehicle. More

This dealership will not budge on their non-refundable deposit rule. On 11-01-22, I put down a deposit on a model, before doing my full homework on the model. (My error!) After reading many negative onlin deposit rule. On 11-01-22, I put down a deposit on a model, before doing my full homework on the model. (My error!) After reading many negative online reviews for the model I reserved, I called and cancelled the reservation that I had placed, before 72 hours had passed. When I asked for the return of my deposit, I was told the reason they require a non-refundable deposit, is because they then take the model off the showroom for other customers to see or buy. I understand that if the actual car was physically on the lot at that time that I reserved it. However, the car is not due for arrival to the dealership until 11-21-22. I called again to request my deposit back due to not seeing how my temporary reservation on the car had negatively impacted the dealership or future sale of the car, after only three days reserve on a yet to be delivered car. The sales manager would not even reconsider their policy, or work with me. Yes, I understand it is my error in the first place. However, I thought they would work with me….once again an error on my part. Potential buyers, please due your full homework and review of the car you are interested in, before placing a deposit, and not make the same mistake that I did. More

I took my vehicle in for 3 recalls and to make a long story short they only did two of them, I wanted them to change my transmission fluid and they didn't do that either. Instead they tried to get me to story short they only did two of them, I wanted them to change my transmission fluid and they didn't do that either. Instead they tried to get me too pay for a video of what they thought was wrong with the vehicle. Don't waste your time with the Young's as for me I am taking my business to Nate Wade. More

I took my 2017 Subaru Outback into Young for the third time to be fixed for an electrical problem. The first time, they didn't have the part to fix it. The second time, they replaced the part, but not t time to be fixed for an electrical problem. The first time, they didn't have the part to fix it. The second time, they replaced the part, but not the problem. Hesitantly, I called a third time for an appointment. This time, the gal with whom I spoke was personable. She even said this time, the diagnosis on the vehicle would be free, as it should have been found the first time. I live 80 miles from the closest dealership and I asked them to keep the car until the car was fixed. The third time must be the charm! I was called that evening with the problem being fixed. Still, I've waited 2 weeks to write this review to assure the problem was solved. The 5 Star Rating?? The better service. Parker listened to the problems I was having, recorded the problems, and the Young service followed through. There was a notable difference in the service this time. Thank you, Parker, and thank you, Young Subaru for the service. More