Tomas Gates | Page 51

Additional Comments: Thomas Gates and Eric Schmidt were Additional Comments: Thomas Gates and Eric Schmidt were outstanding to work with. The three of us worked through a problem I had with an expection Additional Comments: Thomas Gates and Eric Schmidt were outstanding to work with. The three of us worked through a problem I had with an expection of a GMC "Jack" cover box behind the seats. I'm sure they will remember! The pair demonstrated the lengths they would go to to address my concerns. GMC regional and internal service department resources were brought to bear until I had a full understanding of the facts surrounding the absence of "Jack" cover. It wasn't easy but the three of us worked through the issue without losing our cool. While disappointed that GMC has removed the "Jack" cover box on the Sierra reg cabs, I am impressed with the time and effort Thomas and Eric spent with me to address my issue! More

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A very good group of people that are really all about making the customer happy with your purchase, and have a genuine concern of your experience at gates. making the customer happy with your purchase, and have a genuine concern of your experience at gates. More

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Everything was straight forward. Tomas Gates gave me choices of communication on the purchase of the car. I chose email and he gave me a quote that was close to what I was willing to pay. Once we were t choices of communication on the purchase of the car. I chose email and he gave me a quote that was close to what I was willing to pay. Once we were there I came in and the deal was closed. Everyone involved was professonal,and very friendly. More

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We made the 25 mile trip to Gates because we had previous experience dealing with Eric and couldn't have made a better choice! Everyone was friendly and attentative. We had done alot of research on our vehic experience dealing with Eric and couldn't have made a better choice! Everyone was friendly and attentative. We had done alot of research on our vehicle before deciding to lease. We got the best price from Gates. More

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i have bought 4 new and 1 used vehicles and and i will be back to purchase again, everyone was helpful to finalize these sales and i hope the same people are there when i come back thank you back to purchase again, everyone was helpful to finalize these sales and i hope the same people are there when i come back thank you More

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Tomas is a very attentive sales person. Even though the atmosphere at Gates seems very hectic at times from a customers standpoint he never kept me waiting. The questions I did ask were answered. I did not atmosphere at Gates seems very hectic at times from a customers standpoint he never kept me waiting. The questions I did ask were answered. I did not have any service performed there yet but I give the department high marks for calling me to say I had an appointment for an oil change. I didn't reach the mileage that I thought I would by now but the person I talked to in the department advised me on that and to call when I did. More

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My sales rep, Frank has integrity. He's a good guy and I think he's a straight shooter. The dealership iand garage are nice and clean think he's a straight shooter. The dealership iand garage are nice and clean More

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Thomas worked very hard to make sure that we got the car we wanted and paid the price we wanted. In our opinion, he went above and beyond our expectations to make sure we were satisfied. We never felt press we wanted and paid the price we wanted. In our opinion, he went above and beyond our expectations to make sure we were satisfied. We never felt pressured to buy anything. Overall we were very pleased with all Gates' employees. More

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Very personable employees. Sales were not pushy and encouraged us to consider what I liked or did not like about the cars. Did not discourage looking elsewhere, which actually made me comfortable to co encouraged us to consider what I liked or did not like about the cars. Did not discourage looking elsewhere, which actually made me comfortable to come back. Tomas even took me to one of your other groups to see if something there met my needs. Customer focus really showed through, which means a lot to me. Great personalities throughout the group! I will speak to anyone I know looking for a vehicle and let them know how great the experience was. Honestly, a pleasure. More

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Everyeone was friendly and helpful. I didn't feel pressured to buy or as though I were being cheated. I would definitely recommend a friend. pressured to buy or as though I were being cheated. I would definitely recommend a friend. More

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