Terry McCrystal

Terry at Capital Auto made the experience the absolute best as he could! He walked me through the whole process, as it was my first time getting a vehicle off the lot. Much thanks to Terry! best as he could! He walked me through the whole process, as it was my first time getting a vehicle off the lot. Much thanks to Terry! More

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My experience with both Shae and the dealership has been too notch. Shae is honest and friendly, easy to communicate with and very responsive. The dealership has been friendly and welcoming and my first oil too notch. Shae is honest and friendly, easy to communicate with and very responsive. The dealership has been friendly and welcoming and my first oil change was a breeze! Every interaction has been seamless. More

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We got our second vehicle from Capital GMC, and Shea was amazing to deal with. He and the team went above and beyond to make sure we got into the vehicle we wanted. Can't say enough good things about them. amazing to deal with. He and the team went above and beyond to make sure we got into the vehicle we wanted. Can't say enough good things about them. If your looking for someone to see there, go talk to Shea! More

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Outstanding experience, very professional and helpful. Best dealership we've ever dealt with! I would recommend these guys to anyone! 😀 Best dealership we've ever dealt with! I would recommend these guys to anyone! 😀 More

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My boyfriend and I scheduled a test drive with Terry for one of his days off and he graciously came in to help us. Everyone was smiles and happy greetings as soon as we stepped into the building. We are so one of his days off and he graciously came in to help us. Everyone was smiles and happy greetings as soon as we stepped into the building. We are so happy with our new SUV. Thank you again Robin, Terry, Brittany and the team at Capital GMC for making our purchase an enjoyable one. More

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The staff were very knowledgable and credible people to work with. I felt I could trust the people I was dealing with work with. I felt I could trust the people I was dealing with More

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Andrea, Terry & Robin were all very knowledgeable and available to answer any questions I had regarding the purchase of my new 2023 GMC Terrain Denali. Highly recommended. available to answer any questions I had regarding the purchase of my new 2023 GMC Terrain Denali. Highly recommended. More

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buy your next vehicle here AWESOME experience. EXCELLENT service - always a pleasure to deal with Terry ! H makes buying a vehicle FUN ! Kien is great. Both are professional ye AWESOME experience. EXCELLENT service - always a pleasure to deal with Terry ! H makes buying a vehicle FUN ! Kien is great. Both are professional yet friendly ! More

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Check Engine light - Poor Service experience I brought in my 2012 Sierra for a diagnoses of a check engine light. The technicians scan revealed the code was a Engine Oil Pressure Sensor Range/Pe I brought in my 2012 Sierra for a diagnoses of a check engine light. The technicians scan revealed the code was a Engine Oil Pressure Sensor Range/Performance issue. I indicated to the Service Advisor that I had this same issue a year ago at which time they replaced the oil lines. The recommended course of action was to change the oil as it was at 13% life left. During the mechanical inspection portion of the oil change I was notified the transfer case was leaking and the seal needed replacing, and was handed a quote for over $300. I was a bit surprised the staff did not perform the due diligence to check the warranty status of my vehichle before handing me a quote and then having to tell them I have extended warranty which in the end covered the cost of the repair as this was something they did a few months prior on an unrelated issue. In the grand scheme of things this was minor and ok'd the transfer case repair which I was told could be done by the end of the day and proceeded to get a shuttle ride home as it was mid morning. Shortly after getting home my phone rang and was informed it was more than just the one seal and my vehichle would not be ready until the next day. The next day I was notified repairs were complete and my vehichle was ready. After settling the invoice, I jumped in my vehichle and the check engine light was still on so I headed back inside to inform the the service desk. The response from the service supervisor was "You will need to bring it back in next week".....no effort to even say "pull it inside and we'll scan it to see if it's the same code". All this after their initial diagnoses did not solve the problem, my vehicle sat in their shop for over a day on other warranty work, and I didn't even leave the lot without the initail problem being resolved. It's funny how Capital has no issue to call monthly to come trade in my vehicle because American buyers are lining up to pay top dollar for my truck. The ironic part is I may finally be ready to look at upgrading and this latest service visit may very well jeopardize me being a repeat Capital customer. More

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ONLY THE BEST !!!! This is now the Third Vehicle in three years we have bought from the awesome team at capital GM. Terry was top notch and Jay was second to non, the This is now the Third Vehicle in three years we have bought from the awesome team at capital GM. Terry was top notch and Jay was second to non, the finance department was quick, prompt and efficient and was very clear in every detail and put me in a no pressure situation when deciding what was best for us. More

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