Teresa Yargee

Absolutely has some of the best service advisors I have worked with helping me get my dealerships cars with any work we couldn’t do and helping get us out worked with helping me get my dealerships cars with any work we couldn’t do and helping get us out More

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Tried to get some real help on the Life Time Warranty (Mopar) that I had purchased when I brought my 2015 Charger. The work was a headlight problem and was told by the service advisor Braxton Stoneking t (Mopar) that I had purchased when I brought my 2015 Charger. The work was a headlight problem and was told by the service advisor Braxton Stoneking that the Ballest was over heating and that the complete headlight assembly would have to be replace with the wiring loom and that it was not covered,. When I asked what it would cost to repair it , he informed me that it would be $1500.00. He told me he would try and find out why the repairs were not covered. After waiting a few days to hear back from him, I called he said there way nothing he could do period. That's when I spoke with the service manager Jeremy Yandell to see if he knew why it wasn't covered he said they didn't cover headlights and that was all there was to it. I told him I would understand if it was the bulb itself, but that they're talking about $1500.00 dollars and besides that , I had that headlight worked on by Landers Dodge Service dept. once before and that, the Technician doing the work told me that he was having to rewire the fuss block due to a Manufacture Defect and at the time he told me that I was standing at the car and he had the wiring all exposed. When I got the car back it worked fine and all the work was covered under the warranty, that's what was confusing me, about this latest problem. So while I was speaking with the service manager Jeremy Yandell I pointed out to him that I had work done on that headlight prior, he said "yeah 2 years ago". So I asked for the Mopar customer service number, he yelled out across the service bay to Braxton Stoneking to give me the number, he did only in a way to get rid of me . This was just the start of about 3weeks going back and forth with these guys. Then I started calling customer service. That was another whole experience in itself. More

by Gary C. Verified Customer Verified Customer

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Starter and alternator problems were resolved. Steering problem remains unresolved! I will return the vehicle so that you may again attempt to address this problem. Steering problem remains unresolved! I will return the vehicle so that you may again attempt to address this problem. More

by wm73072 Verified Customer Verified Customer

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Quick and professional service with a staff that was friendly and informative about the work and time to complete it friendly and informative about the work and time to complete it More

by Randy Grotts Verified Customer Verified Customer

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Personable! Enjoyed my experience with everyone there! Was fast, I was in and and out! Enjoyed my experience with everyone there! Was fast, I was in and and out! More

by CARMIKEALHOFFMAN Verified Customer Verified Customer

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Service was businesslike and effient personell seemed to care salesman tony was very helpful on a separate matter care salesman tony was very helpful on a separate matter More

by Theheathd Verified Customer Verified Customer

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Fantastic! Family orientated, very courteous. My vehicle was ready in a minimum amount of time and I’m pleased with the results. Family orientated, very courteous. My vehicle was ready in a minimum amount of time and I’m pleased with the results. More

by Harpo Verified Customer Verified Customer

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I waited 2 hours for a oil change past my waited time , that is unacceptable that is unacceptable More

by Andrew jones Verified Customer Verified Customer

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Took 3 months (14 weeks) to get my Jeep back. Communication started out okay, but the last few weeks, I had to call everyday to ask for status. Communication started out okay, but the last few weeks, I had to call everyday to ask for status. More

by Jessica Maschino Verified Customer Verified Customer

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Very friendly. They keep mu time waiting to a minimum. The waiting room is always clean. Chairs could be a bit more comfortable. They keep mu time waiting to a minimum. The waiting room is always clean. Chairs could be a bit more comfortable. More

by JANELL.HUMPHREY Verified Customer Verified Customer

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