Steve McHenry | Page 77

As Always Walker Ford Goes Above & Beyond I have been working with Walker Ford for many years and they consistently prove to be the best at what they do. We recently ran into a major issue wi I have been working with Walker Ford for many years and they consistently prove to be the best at what they do. We recently ran into a major issue with our 2014 Expedition needing a new engine (which should not be the case on a $50k+ vehicle) and I worked with Ford Corporate ] (who also was top notch) along with Walker Ford and we were able to agree on an approach that was fair to all. Both Ford Corporate and Walker Ford help with some of the cost and provided the best customer service while we went through this process. Vince Romano the Service Manager personally took this on on Walker's end and was great rot work with. The process took about 5 weeks with negotiations and repair in a difficult time and Ford was there the whole way. Although I am not surprised by the continued excellence of Walker Ford, I always want to show my appreciation and let them know how thankful I am for their dedication! More

by MJCICCO Verified Customer Verified Customer

Report | Print

Good volume for service, especially on a week end, no hiccups. I service both my vehicles at this dealer and have had zero issues thus far. hiccups. I service both my vehicles at this dealer and have had zero issues thus far. More

by MARK.OLSON2 Verified Customer Verified Customer

Report | Print

Service and advisor was good. Still unhappy with the way the transmission acts at times. Explanation was that it is a Ford thing and they don’t know how to fix. the transmission acts at times. Explanation was that it is a Ford thing and they don’t know how to fix. More

by AXLEYBROS123 Verified Customer Verified Customer

Report | Print

Steve always takes care of me and is super accommodating of my schedule. He goes above and beyond to make sure I’m totally satisfied ! of my schedule. He goes above and beyond to make sure I’m totally satisfied ! More

Report | Print

The service department drive and lounge were clean and well presented. The service writer was friendly. Some people were wearing masks because of the COVID-19 virus. Several of the employees I observed w well presented. The service writer was friendly. Some people were wearing masks because of the COVID-19 virus. Several of the employees I observed were not Keeping a good social distance. Overall I would say the experience was positive and work was performed professionally. More

by PKITWOOD Verified Customer Verified Customer

Report | Print

Love Walker Ford. Steve always makes sure my vehicle is in top running condition. They even came to my job to pick up my car. Big thanks to Janell! in top running condition. They even came to my job to pick up my car. Big thanks to Janell! More

by MARYLOU2061 Verified Customer Verified Customer

Report | Print

I think the service department does a wonderful job at a fair price. I would recommend anyone to Walker Ford. I know I can count on Walker. fair price. I would recommend anyone to Walker Ford. I know I can count on Walker. More

Report | Print

Very professional, the mechanic took good care of my car the service staff members made when I come in which makes you feel like they care the service staff members made when I come in which makes you feel like they care More

by JAYRX7TRBO2 Verified Customer Verified Customer

Report | Print

No problem, prompt, good service visit Once again, Steve McHenry is a trusted, thorough service adviser who is very accommodating and work was completed right the first time! When I decide Once again, Steve McHenry is a trusted, thorough service adviser who is very accommodating and work was completed right the first time! When I decide to get a new car it will be at this dealership because of Steve and service department. More

by JRFULLER Verified Customer Verified Customer

Report | Print

Very courteous and kind during a certain times they were very great at their jobs thank you very much Walker Ford I would recommend anybody to Walker Ford very great at their jobs thank you very much Walker Ford I would recommend anybody to Walker Ford More

Report | Print