Steve Lang | Page 37

Courteous and respectful Great customer service. Very respectful, honest and attentive sales team. They listened and heard my needs and did their best to meet them. Best exper Great customer service. Very respectful, honest and attentive sales team. They listened and heard my needs and did their best to meet them. Best experience! More

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Fast and Easy I walked in knowing exactly what I wanted and Rocco and Steve were amazing in making it happen for me. They were efficient, worked well together, and I walked in knowing exactly what I wanted and Rocco and Steve were amazing in making it happen for me. They were efficient, worked well together, and with me. Dan, the manager I was dealing with was quick, too the point and I felt as though I walked out of that dealership in no time. Can’t say it enough how fast and efficient these guys were. Highly recommend these three individuals. More

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Toyota of Wallingford New Customer I just purchased a '16 RAV4 from Toyota of Wallingford. Steve Lang, my sales rep., was professional, courteous, and extremely responsive (even on his I just purchased a '16 RAV4 from Toyota of Wallingford. Steve Lang, my sales rep., was professional, courteous, and extremely responsive (even on his days off). I took numerous test drives and had lots of questions since this is the first used vehicle I've ever purchased. Sales rep. Tom Boland, who went on the last test drive with me, was also eager to be helpful and answered my questions, which made me sure about purchasing this vehicle from this dealership. The business transaction for the purchase with Bill D. in Finance was concise, smooth, and informative.  Sohail in Finance was great, very nice---he answered questions quickly and clearly. During the sales process, I expressed concerns about very poor reviews I'd seen on-line for this dealership.  I was assured I'll have no issues.  I trust my future interactions with Toyota of Wallingford will go as smoothly as the sales component. The only downside: CJ (sales mgr.) said that the (high) dealer processing fee is absolutely NOT negotiable, in contradiction to the sales order and posted sign that, as mandated by CT law, state the fee is negotiable. CJ also stated that the customer may never register a vehicle him/herself and that I was completely wrong about the law on this. CGS very clearly states:  "the buyer MAY ELECT, WHERE APPROPRIATE, to submit the documentation required for the registration and transfer of ownership of the motor vehicle which is the subject of the sale to the Commissioner of Motor Vehicles, in which case the dealer SHALL reduce such fee by a proportional amount."  Please note the dealership sign says the DMV fee shall be reduced by zero. More

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Good team. Took some negotiation to achieve a deal. This dealership has provided excellent service and communication for ten years with my previous CAMRY and I expect that will continue. The sales nego This dealership has provided excellent service and communication for ten years with my previous CAMRY and I expect that will continue. The sales negotiation was more contentious than it should have been for this new car. There was some miscommunication about the TRUE CAR pricing between the internet sales person and the product manager (sales) person and there was dealer reluctance to meet my request for different tires. It seemed like the expectation was that I would give in on my request for tires rather than try to meet the request. In the end, everything was resolved satisfactorily so it was OK. More

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Dealer Review 2018 Certified Camry XLE Toyota of Wallingford provided us with one of the best auto shopping experiences we have ever had. Through the entire process we were treated with the Toyota of Wallingford provided us with one of the best auto shopping experiences we have ever had. Through the entire process we were treated with the utmost respect and fairness. Steve WOW’d us. He provided exceptional service. Depicted the highest integrity and professionalism from start to finish. His strong follow through skills to accommodate our needs were outstanding.The same was true with our interactions with Rocco and Bill in their respective areas of expertise. All went over and above to ensure exceptional customer satisfaction. KUDOS to Toyota of Wallingford and their talented staff. More

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Dealer Review on 2019 Highlander We were very happy with the purchase process at Toyota of Wallingford. The sales person was knowledgeable and helpful. He took time to get us the vehi We were very happy with the purchase process at Toyota of Wallingford. The sales person was knowledgeable and helpful. He took time to get us the vehicle we wanted. More

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Low Pressure Sales Great Service Best Selection Toyota of Wallingford is Top Notch! Steve Hernandez is awesome! Steve Lang, Eric & Sohail are the best too! Don't hesitate to buy/lease here! Toyota of Wallingford is Top Notch! Steve Hernandez is awesome! Steve Lang, Eric & Sohail are the best too! Don't hesitate to buy/lease here! More

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new Car purchase Sales staff very pleasant and professional Easy location and very accommodating Would highly recommend Came here 45 min away from where I live b Sales staff very pleasant and professional Easy location and very accommodating Would highly recommend Came here 45 min away from where I live because the local dealerships reputation is less than favorable. Extremely happy with my purchase experience More

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New car purchase I went to Wallingford Toyota and Steve Zion Jr. in hopes of looking at a new Toyota SUV. I’m very simple when it comes to my vehicles so I knew what I I went to Wallingford Toyota and Steve Zion Jr. in hopes of looking at a new Toyota SUV. I’m very simple when it comes to my vehicles so I knew what I wanted for sure. Steve Jr. introduced me to Steve Lang who would eventually be closing my purchase. I test drove two SUVs in the exact range of trim that I was looking for. I ended with purchasing the 2019 Highlander LE. Through the whole process Steve Jr and Steve Lang guided me through every option, with every different financial scenario possible. I could not be more happy with my purchase or with choosing them as my dealers. More

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Great experience from the test drive to the purchase! I walked in looking at a Sienna and Steve and Rocco worked with me to get the car I wanted at a fair price. Also, had a great experience with Bill in I walked in looking at a Sienna and Steve and Rocco worked with me to get the car I wanted at a fair price. Also, had a great experience with Bill in the financing group. He walked me through all the paperwork step by step. From the time I walked in to test drive the car and up until I left with it it was a great experience and would recommend this dealership to friends and family. More

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