Stacey Hopson | Page 7

It’s my 3rd car from smythe volvo. The car sells itself with people I trust and help me through the process, listen and look out for my families needs. The car sells itself with people I trust and help me through the process, listen and look out for my families needs. More

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Great experience all around. David Mensah especially helpful when I needed help after purchase with hidden car seat latches. David Mensah especially helpful when I needed help after purchase with hidden car seat latches. More

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Very professional and a pleasure to work with. I highly recommend this dealership and their staff! I highly recommend this dealership and their staff! More

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Prompt, courteous service. All parties seemed well versed on their products and delivered responses to all questions or issues discussed. All parties seemed well versed on their products and delivered responses to all questions or issues discussed. More

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David cleary explained all the features of the car. He was patient and respectful, stepping away when it was time to set up passwords. Biting a car is nerve wracking and exciting at the anectime and He was patient and respectful, stepping away when it was time to set up passwords. Biting a car is nerve wracking and exciting at the anectime and David really calmed our nerves and got us to focus with his gentle personality . More

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Professional. Courteous. Low pressure. Felt comfortable dealing with David and the other staff. Well-organized showroom. Courteous. Low pressure. Felt comfortable dealing with David and the other staff. Well-organized showroom. More

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The team was helpful, informative, friendly, and made This experience great. I am very confident at working with this dealership will be easy throughout the course of my upcoming lease. This experience great. I am very confident at working with this dealership will be easy throughout the course of my upcoming lease. More

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David was incredibly thorough with the whole demo. He made us fall in love with the car all over again!! Stacey was excellent, he gave us a full run down of the car, pricing, etc. Not once did he come He made us fall in love with the car all over again!! Stacey was excellent, he gave us a full run down of the car, pricing, etc. Not once did he come across as pushy, he made us super comfortable as first time car owners. Finally Henry was amazing, ran over all the financial options, and helped us get the best rate!!! Cannot recommmed this dealership enough. You guys have definitely earned our future business, as well as our high recommendation for our family and friends More

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This dealership was very helpful while buying a car and I felt all my questions were answered. I would definitely go back to the dealership. felt all my questions were answered. I would definitely go back to the dealership. More

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Do not buy a car here. Recently purchased a 2023 used XC 40. Here are all of the reasons why we would never buy here again and won't even back here to service our vehicle ( Recently purchased a 2023 used XC 40. Here are all of the reasons why we would never buy here again and won't even back here to service our vehicle (despite the fact that we live a couple blocks away). 1. The sales person we dealt with was incredibly slow. We saw the vehicle we wanted online prior to coming in. We came in and asked to see it. The sales rep sat at his desk for almost 2 hours toggling his computer and told us that he didn't know if the car was on site currently. After 2 hours, he figured out that it actually was on site so we were finally able to see it. We could have saved ourselves all of that time if he had just checked when we came in. 2. My license plates took almost 3 months to come in. I followed up with Smythe every few days after my first temporary plate expired but was left with a second temporary plate that was 20 days past expiration before they got my plates. When I called to check in, the receptionist assured me each time that someone would call me back. No one did, and each time I had to call back to follow up on the status of my plates. 3. At closing, I noticed a deep scratch on the front passenger bumper and a chip in the paint on the rear bumper. I was assured that these matters would be added to my "we owe" list of items to bring back for servicing. I was assured that the paint and a small ding in the door would be fixed at no cost to me. When I called to schedule my servicing, Smythe claimed to have no record of the noted defects and told me I could take it to a body shop down the road for repair. We escalated this issue to the manager, Larry, who called me and assured me that I could bring it in and repair it. I brought it in for repair and the service department informed me that they would fix the ding but not the paint because, again, the paint scratches were not noted on the "we owe" sheet. I pointed out that I have photos of the scratches from closing. Finally, after much haranguing, Smythe agreed to order to touch up paint and then asked if I wanted to apply it myself. That is where we are now. The scratches look pretty much the same and a little bit of touch up paint is not sufficient nor is it what I was promised when I closed on the car. We should have been a great, easy sale. We came in knowing exactly what we wanted and ready to walk out with a car. Instead we are still dealing with trying to remedy the insanely poor service provided by this dealership. We'll never back, and we'll tell anyone considering a purchase in the area to go anywhere else. The only compliment I can give is that Adam, who helped me get set up with the car on the first day, was very nice and competent. The competence apparently stops with him. More

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