Shawn Merrick | Page 11

Leasing my first car Wonderful experience leasing my car from Marque, he was extremely a accomodating and worked beyond hard to make my entire experience from start to fin Wonderful experience leasing my car from Marque, he was extremely a accomodating and worked beyond hard to make my entire experience from start to finish a great one! Will definitely be back to see Marque for my next lease! More

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New purchase We recently purchased a 2018 Highlander. Jendrick and Shawn we’re both a pleasure to work with. They went above and beyond to help us purchase our new We recently purchased a 2018 Highlander. Jendrick and Shawn we’re both a pleasure to work with. They went above and beyond to help us purchase our new vehicle. More

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Jeff Yelled, Kennedy Lied for his Presidents Medal, Imad It's over 4 years since I bought my Venza from Herb Chambers. I had almost forgotten about my terrible experience but was reminded yesterday when once It's over 4 years since I bought my Venza from Herb Chambers. I had almost forgotten about my terrible experience but was reminded yesterday when once of their sales reps called me to buy my Venza, and I ended up talking to Stephane. I told Stephane that I will never shop at Herb Chambers because of my previous bad experience with Kennedy, Jeff and Imad, and he promised that he will talk to Dan and that Dan will give me a call Monday. It's Monday 8pm and I have not received any call. I bought two cars from HC prior to buying my Venza. I had good experience with Kennedy on both the occasions but not with Shawn, who was obnoxious to talk to. For my Venza it was again Kennedy, the sales went ok but had some problems which I wanted to address when I got an email from Toyota for review. Kennedy called me and asked me to give all max star rating possible, or not rate at all. I said I did not have a good experience then why should I give all positive rating. He then pleaded saying his president medal was at stake and promised that he will give me a roof rack if I gave positive rating. I gave positive rating. Then called Kennedy for the roof rack. To my surprise he says, it will cost me $650. When I said you told me that you will give me a roof rack if I gave positive rating, to that he said, he never promised me it will be free!!! He probably knew with two new cars I am not coming back to buy a new car any time soon. Timothi Dalton was very nice to deal with though. The Venza I got was brought down from a different dealership and it had around 80 miles on it. It wasn't clean when I received it especially the windshield. I asked Kennedy about it and he said since I was in a hurry they couldn't clean it and I can come back any day. A few days later (less than a month) I see a tiny spot on my windshield, which I try to clean, but come its a tiny chip in the windshield. I go back to HC and talk to Jeff Moron. He has again been very nice to deal with in my previous experiences. This time too he promised he will replace my windscreen as it's less than a month. He then talks to Imad, his boss. Imad says he won't change the windshield. Imad said I was a lier and the chip happened after I bought the car. When I said Jeff told me he promised so, Imad said he still won't and Jeff at that time yelled at me that I saying I am a cheat and that I made him feel bad in front of his boss. Most sales reps were standing around Imad's desk by then. I had promised to myself that would be last car from HC. Then I get a call from Martin for my service. I told him about my experience with Kennedy that he promised me a roof rack and then said it would cost me $650. He felt bad about my experience and said he can give it to me for $300 as much as it cost them. Well it was still not what Kennedy had promised me in order to get 5 star rating. But that was it from my end for HC. Despite buying 2 previous cars from them, and every time gifting all of them with wine bottles, this is what you get from them, they call you a liar, cheat and make fake promises to get 5 stars. I have recommended them in the past but not after this incidence. More

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We had a great experience buying an Avalon from them! I would recommend Toyota of Auburn! I recently bought a new Avalon from them and I felt I was treated fairly all through the transaction. They offered I would recommend Toyota of Auburn! I recently bought a new Avalon from them and I felt I was treated fairly all through the transaction. They offered me a competitive price and showed respect for my time through the complete transaction. I first dealt with Daniel Bortolussi on the phone and he made sure that everything he discussed with me on the phone was communicated to his team. When I visited the dealership in-person later Mr. Bortolussi met us and then had Anotny Moreta, Shawn Merrick, and his team helped us complete the rest of the transaction. They got us the trim and color combination at the price we had discussed on the phone, and made the transaction smooth. Overall, we had a great experience buying a car from them! Thank you, Mr. Bortolussi, Anotny, and Shawn! More

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Great experience I had an awesome experience. Kennedy is the man and dylan and andy in finance were great. Didnt have.to wait long and they treated me great. Dan as al I had an awesome experience. Kennedy is the man and dylan and andy in finance were great. Didnt have.to wait long and they treated me great. Dan as always runs a great dealership More

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The Best Experience I needed an AWD SUV, as my Mitsubishi Endever no loner met emissions standards. Mr. Murgo helped me understand the options available in the Rav4 tr I needed an AWD SUV, as my Mitsubishi Endever no loner met emissions standards. Mr. Murgo helped me understand the options available in the Rav4 trim levels to meet my needs. The SE was perfect for me. Shawn Merrick and Chris Stockert were terrific in financing and Tomi Tsio, Dylan, managers made my payments affordable and in my budget. Mr. Murgo also did a wonderful job at delivery explaining the Toyota new safety features and pairing my phone. I would recommend this dealership highly and look forward to referring my friends and family. Most appreciatively yours, Taryn More

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Exceptional The buying experience was wonderful. The sales and management and service team are great. My overall impression of the Auburn staff is; personal, pro The buying experience was wonderful. The sales and management and service team are great. My overall impression of the Auburn staff is; personal, professional and easy to deal with. More

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Best overall car buying experience I have ever had!! I have bought numerous cars from Herb Chambers Toyota in Auburn and always had a top notch experience. Jeff Moran, the used car salesman, has always I have bought numerous cars from Herb Chambers Toyota in Auburn and always had a top notch experience. Jeff Moran, the used car salesman, has always given me top dollar for my trades and the rest of the staff from sales to service are second to nobody!! I HIGHLY recommend you buy your vehicles from Herb Chambers in Auburn. More

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Outstanding Service Once again I have leased a Toyota Tacoma from Jimmy Eldean. I have been dealing with Jimmy for many years now and he always takes care of my self and Once again I have leased a Toyota Tacoma from Jimmy Eldean. I have been dealing with Jimmy for many years now and he always takes care of my self and my Wife when we need a new vehicle. He is an absolute pleasure to work with and I hope to continue working with Jimmy in the future. Also would like to mention the great work of Dillon when it comes to working out the deal. He is a magician on the keyboard and always remembers us when we go in for service and a oil change. This is a wonderful dealership that I will continue to tell my friends and family about. More

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Bait and Switch I inquired about leasing a 2017 Toyota Tacoma Limited. I received an email that seemed like a really good deal $292/ month for 36 months with $2000 d I inquired about leasing a 2017 Toyota Tacoma Limited. I received an email that seemed like a really good deal $292/ month for 36 months with $2000 due at signing). When I visited the dealership the Sales Manager informed me that they had made a mistake and the wrong numbers were sent (the real numbers were $370/month for 36 months with $2000 due at signing). The new numbers were SIGNIFICANTLY higher than the ones quoted. A whopping 26% HIGHER. I left the dealership. I then received an email from the General Manager wanting to know why I didn't purchase the car. After several emails back and forth he said he could knock $5 off the monthly price (Now $365/months for the same terms). DO NOT VISIT OR BUY FROM THIS DEALERSHIP. Bait and switch and a big scam to get you into the dealership. More

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