Shannon Guest | Page 7

Great Experience! Everyone I interfaced with was polite, pleasant, and helped with the new vehicle buying process. I was in and out with my new truck in record time. All features on the vehicle were thoro pleasant, and helped with the new vehicle buying process. I was in and out with my new truck in record time. All features on the vehicle were thoroughly explained, along with a several mile test drive to explain the important operational items. And, a full tank of gas was provided as my parting gift. More

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I was very pleased with my car buying experience at South Oak. Being from a small town heading to a bigger town like Matteson to shop, was a little intimidating and I have to say, I felt very comfortable an Oak. Being from a small town heading to a bigger town like Matteson to shop, was a little intimidating and I have to say, I felt very comfortable and confident I made the right decission in purchasing my car from South Oak!! Very helpful, knowledgable staff!! I would definately recommend your dealer!! :-) More

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I had a very pleasant buying experience. No pressure. Marvin was extremely friendly and helpful.I was offered a very good deal on a 2012 truck without having to go thru a lot of drama. Paperwork was easy Marvin was extremely friendly and helpful.I was offered a very good deal on a 2012 truck without having to go thru a lot of drama. Paperwork was easy and quick and financing was at a good rate. they didn't try to pressure me in the "backroom" to add additional cost. I would recommend Marvin & South Oak Dodge, without reservation,to anyone. More

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I had been thinking about buying a new truck for some time. I ran across South Oak' web site, and saw several vehicles that looked good. When I sent a query about one particular vehicle, I received a pro time. I ran across South Oak' web site, and saw several vehicles that looked good. When I sent a query about one particular vehicle, I received a prompt response, with a price quote that was fantastic. After coming into the dealership, I met with Leo Estrada, and he was able to get even more discounts on the truck. This Kind of service, commitment to your customers is fantastic. I will gladly recommend to anyone that I hear of wanting to purchase a vehicle, to check with South Oak Dodge. Thank You Very Much. Joseph & Cynthia Schneider More

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Last Saturday, I was attempting to inquire about the value of my trade in via Black Book.com, when I received a phone call and e-mail from Shannon Guest. To be honest, I was surprised to get that fast o value of my trade in via Black Book.com, when I received a phone call and e-mail from Shannon Guest. To be honest, I was surprised to get that fast of a response since I did not even know of her or of this dealership, and made no attempt to contact them prior to them contacting me. However, I am so glad that Shannon did contact me. Shannon took the time to hear my story about the difficulties that I was having with the local dealers in trying to buy a new car. She was also able to make accommodation's for me when I explained to her that her store was over an hours drive from my home, as well as the difficulty I was having in getting the credit needed to make a purchase. To be honest, I wasn't sure that I could get a new car since every other dealer told me that It was next to impossible to do what I wanted. So, I told Shannon that because of this I wanted to try and arraign everything ahead of time before I drove out there. Shannon was very easy to deal with, and put me at ease about buying a car from South Oak Dodge. Shannon took all my information and then put me in contact with Lisa Castillo, who also is fabulous to deal with, and she explained what she needed to finance the car. After spending a few days talking to both Shannon and Lisa over the phone, I felt very at ease dealing with this dealership and felt that this was going to be a totally different experience than I was accustomed to. Lisa arraigned all the financing before I even came into the store to actually see the car, and everything that was told to me over the phone was the same when I arrived. When I came into the store, Rene Levy introduced himself to me, and Lisa told me he would handle the paperwork and show me the car, and if I liked it, everything was all done and approved. I was in and out of the store in about 2 hours and had myself a new Jeep. Oh, and one other thing - Lisa was able to LOWER my FINANCE RATE from what I was quoted ahead of time, which lowered my payment and allowed me to be able to afford an extended warranty. That was a most pleasant surprise to end my transaction! If you have any doubts about buying a car, and want to speak with someone who will treat you will 100% respect and actually listen to you, and then deliver on what they promise you - then THIS IS THE DEALERSHIP to buy a new or used car from! If I could rate them higher than the 5 stars, I would because THEY DESERVE IT! More

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Dave Brown and Shannon did a great job and were easily better than the competition. They won on service, ease to work with and price/trade-in value. better than the competition. They won on service, ease to work with and price/trade-in value. More

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The sales staff and finance manager that I dealt with were very friendly, courteous, and accomodating. I am happy with my grand cherokee so far. I look forward to dealing with them again, seemed to be an were very friendly, courteous, and accomodating. I am happy with my grand cherokee so far. I look forward to dealing with them again, seemed to be an honest no nonsense dealership as this was my first purchase here. More

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I started my experience with South Oak via the internet - I was doing some research on a Chrylser 200 for my father and requested an e-quote. Shannon Guest called immediately after receiving my request. Sh I was doing some research on a Chrylser 200 for my father and requested an e-quote. Shannon Guest called immediately after receiving my request. Shannon was very helpful and answered all my questions. When we arrived at the dealership we were assisted by Robert Booth, he was very accomodating and worked to get a car in my father's price range. My father was originally interested in the Chrysler 200 and Bob tried to find one is his price range - when he couldn't get down to my fathers price, Bob suggested we look at the Avenger which he said we could probably get in the range my father wanted to pay for a car with his trade in. The Avenger was a almost the same as the 200 and my father was happy with it. We had been to a another dealership where we were treated poorly, as though we were idiots who didn't know the first thing about buying a car just because I am a woman and my father is elderly. I didn't experience anything like that at South Oak, we were treated respectfully and I felt the price was fair - I would definitely consider buying another car here. More

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My experience couldn't have been any better, a class operation the whole way. The people at South Oak couldn't be any nicer or more helpful. operation the whole way. The people at South Oak couldn't be any nicer or more helpful. More

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NEATEST LARGE DEALERSHIP I'VE EVER BEEN TO ALL VERY NEATEST LARGE DEALERSHIP I'VE EVER BEEN TO ALL VERY FREINDLY WENT OVER ALL OPITIONS VERY WELL DID WHAT EVER WAS NEEDED TO MAKE CUSTOMER HAPPY NEATEST LARGE DEALERSHIP I'VE EVER BEEN TO ALL VERY FREINDLY WENT OVER ALL OPITIONS VERY WELL DID WHAT EVER WAS NEEDED TO MAKE CUSTOMER HAPPY More

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