Serge Derkach

Incompetent and corrupt! Wish I could give negative stars! In August I brought in my Ram because there was a grinding noise coming from my rear end. The service department Wish I could give negative stars! In August I brought in my Ram because there was a grinding noise coming from my rear end. The service department misdiagnosed the issue, and blamed it on my leveling kit up front. It had absolutely nothing to do with the leveling kit. I brought it to another dealership and they repaired it properly, no issues. Mark Gdyczynski the service manager tried to convince me to remove the leveling kit and bring it back for better diagnosis. What a waste of time that would have been. Glad the other techs at the other dealership were much more competent. My horn wire was cut and a window was broken as a result of a theft attempt. I got a quote from Islington Chrysler to have it repaired. Instead of being sympathetic to clients who are experiencing the theft epidemic in Ontario, they try to squeeze every penny they can out of them. They actually tried to sell me an immobilizer for $2000! My regular car electronics shop said going rate is around $500 for the Compustar immobilizer they sold at the time. See the screenshot I posted for the other ridiculous charges. I went and had the same work done at another dealership for about half the cost. After I said I wasn't willing to pay for their ridiculous prices, I asked to have it back as is and I would pay the diagnostic fee. They did a quick fix repair on the horn and charged me $200 for it, without authorization. During the time my truck was in their possession, the tech took it for a drive to a private residence. He disconnected my dash cam, not realizing it also operates on batteries, and I saw the footage. I also have a tracker installed, see screenshot. Andy, the tech, also had his phone hooked up to my Bluetooth. There was no test drive required outside of the parking lot, as I told them. Mark decided to talk to me like I was stupid when I brought it up. He's a flat out liar. Very limited parking in the service area, no loaner cars, no shuttle service. Oil changes for Ram trucks are about $200. As mentioned, the tech, the advisor and the service manager, all don't have a clue what they're doing. I messaged Jeff Garon, Director of Operations about my concerns, and nothing but crickets from him. Guess his highness was too embarrassed to respond. Years ago I was looking to buy a truck, and since this dealership was so close to my house, I came here. The sales person simply decided to ignore my emails when working out a deal so I had to go elsewhere. Aw well, their loss. Funny part was they supplied the vehicle to the dealership I bought it from. I've leased and bought four Rams over the past seven years, which was done elsewhere as a result of this sales person's negligence. Save yourself a world of headaches and go elsewhere. Anywhere. More

Helpful 0

Report | Print

I've had my 2021 Jeep Cherokee SRT serviced here exclusively and they've been very helpful and accommodating every time I visited. Last time they even found a GPS tracker that was placed by would-be exclusively and they've been very helpful and accommodating every time I visited. Last time they even found a GPS tracker that was placed by would-be car thieves. If they didn't go the extra mile by performing a quick scan under my car and alert me about their finding, there's a very strong possibility that I would've had my car stolen by now. Thank you Islington Chrysler! More

Helpful 0

Report | Print

Always professional, accurate with advice, concerned about customers and delivers the car service as promised about customers and delivers the car service as promised More

Helpful 0

Report | Print

I've purchased two cars from Islington, the first one was a brand new C200 which I had for a few years and the second one is a Chrysler 300 which I still drive. I was very satisfied in both deals, especiall a brand new C200 which I had for a few years and the second one is a Chrysler 300 which I still drive. I was very satisfied in both deals, especially with the customer service and service department. Special mention to Mark Gdyczynski, the service manager who I find very efficient. I highly recommend Islington for your Chrysler needs !! More

Helpful 0

Report | Print

I felt like a valued customer. Serge was very polite and professional, and he smoothly took care of everything that had to be repaired on my 2016 Dodge Ram truck. The work includ Serge was very polite and professional, and he smoothly took care of everything that had to be repaired on my 2016 Dodge Ram truck. The work included general maintenance, factory recalls, and dealing with an insurance claim (the repairs were done by their recommended auto body repair, Martino Brother on Dundas St.) The vehicle came back spotless, shining like new. I was so impressed with the service experience, I asked if they can add a Islington Chrysler licence plate cover to my vehicle so that I could advertise how happy I was getting excellent service at this dealership. More

Helpful 0

Report | Print

He is and always will be the best. I have bought numerous cars from him and always gave me the confidence to proceed with the purchase without any sense of doubt. Thank you Al. cars from him and always gave me the confidence to proceed with the purchase without any sense of doubt. Thank you Al. More

Helpful 0

Report | Print

Lester B. Hendricks the car salesman @ Islington Chrysler, Toronto, ON is a “ very good and knows (competent car/truck salesman, and I customer (Paul Kwiatkowski)) came BACK to buy my 2nd pickUP Dod Chrysler, Toronto, ON is a “ very good and knows (competent car/truck salesman, and I customer (Paul Kwiatkowski)) came BACK to buy my 2nd pickUP Dodge RAM 1500 eco diesel from him, very happy and great (wonders) that I did 100% satisfied ! More

Helpful 0

Report | Print

Very good service, very helpful. Alban it's a hard work person. That's my third RAM. I'm a RAM fan. For sure, ill be there again person. That's my third RAM. I'm a RAM fan. For sure, ill be there again More

Helpful 0

Report | Print

Excellent and professional customer service Been a Chrysler client for over 20 years, I have been very pleased with the service provided by Serge Derkach, Advisor Team Leader. He has provided al Been a Chrysler client for over 20 years, I have been very pleased with the service provided by Serge Derkach, Advisor Team Leader. He has provided all of our family with the highest quality service and it's been a pleasure to have him as an advisor all these years. Thanks to him we are proud to be Chrysler clients. More

Helpful 0

Report | Print

Satisfied customer I rarely take the time to write reviews. After purchasing three vehicles from this dealership I thought it appropriate to share my experience here. I rarely take the time to write reviews. After purchasing three vehicles from this dealership I thought it appropriate to share my experience here. My salesman Lester who has sold me all three vehicles is a wonderful salesman. He makes my purchase comfortable and painless. I have recommended him to others and they say the same thing. For service they have an outstanding manager, Serg. He is very knowledgeable and professional towards his customers. And in short you shall receive the same level of service from the rest of the staff. It may sound as though I have something to gain from my kind words. I have nothing. I am just a satisfied customer and now days dealerships like this are hard to find. More

Helpful 0

Report | Print