Ryan Holcomb | Page 4

We’ve worked with Brooks multiple times in the past. While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshi While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshifting. Since it’s our only vehicle, we carefully scheduled a time to drop it off when we could borrow a friend’s car. We left the truck at the shop for a week, and during that time, we were reassured it would be test-driven thoroughly to identify the problem. They also told us that if a deeper issue was found, they could reschedule the service and provide us with a rental. After the week was up, we learned the truck had been driven less than a mile, and they claimed they couldn’t replicate the issue. Communication became a problem, as Brooks stopped answering our calls or returning messages. I eventually had to contact the service manager, Ryan. After a few conversations, Ryan personally tested the vehicle, confirmed the noise, and promised to get back to us with a rental and a plan to dig deeper into the issue. It has now been four months, and we still haven’t heard back. While Don Mast has always been helpful, this experience has been extremely frustrating and disappointing. More

by joeb Verified Customer Verified Customer

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EXCELLENT body shop repair work by Scott & his Crew on recent my F150 Hood Repair. recent my F150 Hood Repair. More

by Jim Sefcik Verified Customer Verified Customer

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The best sales, management and service team. I was very stressed from Hurricane Helene when I lost my Red Mustang. My condo was also flooded and was making preparations to pack to move out for I was very stressed from Hurricane Helene when I lost my Red Mustang. My condo was also flooded and was making preparations to pack to move out for mitigation and renovations. Traci and Stacy really worked their butts off to help me get a new car. This included coordination with car insurance and disaster relief discount. I have worked with Tracy for over 20 years and always assists and sets me up with the right team. Stacy was patient and did an excellent job helping me get set up the beautiful new Edge. Walker Ford sales was swapped with clients coming in just like me who needed a new car ASAP More

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Great service as always from Walker ford. I’ll be back again for my future services. I’ll be back again for my future services. More

by KSIMPSON1 Verified Customer Verified Customer

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Busy week there but as always, service was fast and dependable. Communication regarding repair was easy dependable. Communication regarding repair was easy More

by crottskaren Verified Customer Verified Customer

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Depends on what I hear back from them. Waiting to find out if Ford will pay me back for a transmission repair that I had done that may not have been required due to a recall from all the r Waiting to find out if Ford will pay me back for a transmission repair that I had done that may not have been required due to a recall from all the research I did I shouldn’t of had to do the repair if the recall would’ve been done sooner, I’m not a mechanic so I did what the shop told me to do. Therefore I should get paid back so it’s a matter of what will Ford do More

by amymillersteelers Verified Customer Verified Customer

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Customer service was excellent, I was treated with up most respect. Thank you Ryan, Brian and all your staff. most respect. Thank you Ryan, Brian and all your staff. More

by galtenore Verified Customer Verified Customer

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Have not been happy the past few servmightices. Not sure what the problem is. Might want to try another dealer. Not sure what the problem is. Might want to try another dealer. More

by DVONWEDEL Verified Customer Verified Customer

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I appreciate the attention to a previous problem I had, however the compensation was less than my out of pocket cost to fix the problem caused by your tech. The service manager I dealt with was very profes however the compensation was less than my out of pocket cost to fix the problem caused by your tech. The service manager I dealt with was very professional and worked with me to get a partial refund for the screwed up brake job. I am still out $400+ due to damage caused by your technician who did my break job. It would have been a simple customer service positive to give me a service credit for this amount. The service manager I worked with requested this however his request was declined by senior management. Another Ford dealer had to fix the problems caused by your service tech, and they documented it well. When I am ready for to trade my 8 year old Ford on a new Ford I will think twice before purchasing from this dealer. More

by TomMickles Verified Customer Verified Customer

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Walker Ford, as far as communication is concerned, is severely lacking. My transmission in my 2020 Explorer ST started acting up while I was out of state on vacation. I called the dealership, spoke with severely lacking. My transmission in my 2020 Explorer ST started acting up while I was out of state on vacation. I called the dealership, spoke with the service manager and explained the situation. He advised me that they were backed up on transmissions, they only have one guy who works transmissions, told me to bring it up and they will get it in the queue. I had the vehicle towed there, got a rental, and asked them to please advise me when the vehicle I arrived. That was Friday at noon. Monday I started calling at 0800, left 2 voice mails, and didn't get confirmation until almost 11, when I called back again, that my vehicle was there. I had an extended warranty on the vehicle, I explained this to the manager, provided the info on the warranty company, and told him that my warranty wouldn't pay for a rental until it was diagnosed. I wasn't asking to be moved to the front of the line for repair, I was asking for the diagnoses to be done in a timely manner, and to be told once it was done so I could get my rental car covered. After an entire week of being at the shop, and no word yet on the situation I called for an update. It took several attempts, several voicemails and 7 hours to get someone to tell me my car hadn't even been looked at yet. Wednesday of the following week I called back again for a status, after the same run around I was told they would try to get him to look at it today. My car has been at the shop for 10 days now, and no one has even looked at it. At this point I just sat back and waited for word on what was wrong with my transmission. Fast forward, it is day 20 and they call and tell me my car is ready to pickup. Well, I would have been happy to hear that, had I known it had been looked at, what was wrong with it, when it would be ready, I don't know, ANYTHING. But now I have to figure out how to get back to FL to get my car. If I had been advised of the diagnosis, I could have gotten a rental car through my warranty and that would have alleviated this issue, but I never got a call until the car was completed. So I got a rental, drove to St Pete-Clearwater airport to drop it off and called Ford on the way to see if they had a courtesy van that could pick me up. Yes, I was informed, and it would be leaving the dealership at just about the time I was arriving at the airport, 10 a.m. She said the driver would call me when he left, that he may have others to drop off or pick up, but would call me to let me know a timeline. At 1020, when I still hadn't heard from him, I got a cab. I arrived at Walker Ford, was taken to the cashier to get my paperwork and had a horrible experience with that woman as well. There was a folder of paperwork for my vehicle, rather thick, and I was surprised since it was just for the transmission. I asked for a copy of the folder, for my records. She said sure, then began removing items from the folder and setting them aside, one of which was the confirmation of payment from the warrant company. I asked her to please make a copy of that as well. She began reading the various documents to me, trying to explain what they were. I still had a 7 hour drive ahead of me and stopped her by saying "Ma'am, I really don't care what the documents say, I would like a copy of them for my records." After several back and forths, she came back without the payment confirmation. The invoice had a total cost, but no mention of payout, so I again asked for the confirmation. I was told I couldn't have it as it was a 3rd party payout and confidential. We went back and forth and she final pushed it at me and walked away. I have owned 13 Fords since 1991,and NEVER had this terrible of an experience with a dealership, or a vehicle fort that matter. If you've got time to wait and don't care whats going on, give them a try, but if you like customer service, go elsewhere. I will. Bad job Walker Ford. More

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