Rick Schoen | Page 7

I have been a customer of Brandon Honda since it was established! Great service. Easy to get an appointment that fit into my schedule. I was kept informed of the status of my vehicle. Rick was awesome established! Great service. Easy to get an appointment that fit into my schedule. I was kept informed of the status of my vehicle. Rick was awesome in advising me of how to save myself money especially at this time of year. I won't go anywhere else! Thank you, Rick and thank you Brandon Honda. More

by Gwally Verified Customer Verified Customer

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Was greeted in a timely matter The customer service rep was very polite and professional, and took care of my needs was very polite and professional, and took care of my needs More

by myrna3605 Verified Customer Verified Customer

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Fast service at a good price, happy with the service and the car wash. Will be back again the car wash. Will be back again More

by MSTOPPA25 Verified Customer Verified Customer

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Cashier process was poor. Now that the dealership is charging for the use of credit cards, you need to make sure your systems can successfully process checks. Had to wait mor Now that the dealership is charging for the use of credit cards, you need to make sure your systems can successfully process checks. Had to wait more than thirty minutes for the Service Manager to get a check processed through finance. Totally unacceptable!!! More

by Tiger1 Verified Customer Verified Customer

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Easy to make appointment. Comfortable facilities for customers. Detailed service description. Servíce within reasonable time. Comfortable facilities for customers. Detailed service description. Servíce within reasonable time. More

by GMUNDO2011 Verified Customer Verified Customer

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Knowledgeable, professional and courteous service. Clean waiting area and didn’t have to wait too long. Clean waiting area and didn’t have to wait too long. More

by AJCARPENTER7613 Verified Customer Verified Customer

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Rick was the first person I have met that actually knew my vehicle and that was nice. He kept me updated and the vehicle was ready on time. my vehicle and that was nice. He kept me updated and the vehicle was ready on time. More

by dnndavid Verified Customer Verified Customer

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Unfortunately this dealership was unable to fix my car after having it worked on during the prior week. I then had to take it to another Honda dealership where they couldn’t fix it either. Apparently the after having it worked on during the prior week. I then had to take it to another Honda dealership where they couldn’t fix it either. Apparently the mechanic did not tighten 2 screws on the engine mount after replacing the rack and pinion for a second time on my Honda CRV. I had to take it to a regular non Honda mechanic and pay money for an error that Honda created. If I could give zero stars I would and will never ever be taking my car back to any Honda dealership. I will never buy another Honda because of this experience and Honda should be ashamed of how they treated me and continued to lie about how they couldn’t find the problem. They never even rechecked their work because if they had they would have found it. I have video proof of this and will be contacting cooperate for some compensation due to their negligence and that my family and I could have been seriously hurt if I didn’t take action into getting this fixed by a real mechanic. Unacceptable Honda. More

by Loveehb Verified Customer Verified Customer

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Got 1 hour oil change and the techs got it done in plenty of time. Rick, the service advisor was super helpful and knowledgeable. He also made sure to get me out in promptly so that I got to work with time t of time. Rick, the service advisor was super helpful and knowledgeable. He also made sure to get me out in promptly so that I got to work with time to spare. More

by jonjacobs201 Verified Customer Verified Customer

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There was an issue during my service that I brought to the attention of the service guy right away. He took photos and said that he would reach out to me the following day to fix it. I waited a couple of the attention of the service guy right away. He took photos and said that he would reach out to me the following day to fix it. I waited a couple of days and emailed the service manager who said that he included the other guy on the email and they would be in touch. That was November 20th and now it is December 3rd and I haven't been contacted since. I would have accepted they told me they couldn't or wouldn't do anything to fix their mistake but to have absolutely no follow through on your email is disrespectful. Yes, it wasn't a huge mistake, but if this is how they take care of a small, simple matter- by ignoring it, it should give you an idea of how they would handle a bigger issue. More

by TURTLEGIRL1179 Verified Customer Verified Customer

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