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Rick Schoen
Rick Schoen at Brandon Honda

Rick Schoen | Page 5

Service Advisor

Brandon Honda

9209 East Adamo Drive
Tampa, FL 33619

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4.8
97 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

20 yrs, 6 mos

Specialties & Trainings

USPSA MEMBER

SWAMP SURVIVAL

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4.8

97 Reviews

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97 Reviews of Rick Schoen

March 09, 2025

Dealership Rating
Employee Rating

I received excellent, through and complete service on my oil change, safety inspection and recall work. More

by barbara_gardner4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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March 07, 2025

Dealership Rating
Employee Rating

Loved the video they sent me of the issues with my vehicle. Sad they lost one of my window shades and did not wash my car. Rick was great to talk to. More

by maryag39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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February 16, 2025

Dealership Rating
Employee Rating

I liked the professional customer service. The waiting time was good and the price was affordable More

by NANCYORTIZ539
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 18, 2025

Brandon Honda responded

Dear Nancy, Thank you for your kind words! I’m glad to hear that you had a positive experience with our customer service, and that the wait time and pricing met your expectations. I am unsure why you chose 2 stars, but we truly appreciate your business and look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out at 813-664-1234 or rvanhart@brandonhonda.com. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

February 06, 2025

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Employee Rating

Eddie Guadalupe is the best car sales man! Whenever I have a problem he always helps me. And he cares about his buyers. After I bought my lease passport touring he detailed my whole vehicle. H More

by pueblakat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eddie Guadalupe , Chris Corigan

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January 24, 2025

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Employee Rating

Quick, efficient, professional, I was in and out of there…unheard of for a repair at a dealership. Rick S. Was great. More

by JESSIFEDQ
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 23, 2025

Dealership Rating
Employee Rating

Bought my 2019 Honda Ridgeline at Brandon Honda and had all necessary service done there. I think it says enough. More

by Arthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Mack

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January 22, 2025

Dealership Rating
Employee Rating

Every time I go there, I am well treated. And the staff listens to me or my son’s needs. More

by rudyisaac42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 16, 2025

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Employee Rating

Got me in for service quickly and had me out the door in no time, awesome experience!! More

by JUSTRIDEBICYCLES
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Workmanship
Service Time
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Recommend Dealer
Yes
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January 16, 2025

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Employee Rating

Rick has great customer service and actually is looking out for the customers best interest A+. It's ways a pleasure doing business with him. More

by sherinaarmstrong
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 13, 2025

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Employee Rating

Check-in process is chaotic. Rick was really great. If it wasn't for his customer service, I would have left. Overbooking makes for poor relationship with customers. More

by DMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 14, 2025

Brandon Honda responded

Dear DMR, Thank you for sharing your feedback. I sincerely apologize for the chaotic check-in process you experienced. We strive to provide a smooth and efficient experience for all our customers, and I regret that we fell short in this instance. I’m pleased to hear that Rick provided excellent customer service and made a positive impact on your visit. I will share your kind words with him. Your feedback regarding overbooking is invaluable, and we’ll use it to improve our scheduling process and better serve our customers in the future. If there’s anything more I can do to assist, please feel free to reach out to me directly at 813-664-1234 or rvanhart@brandonhonda.com. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234

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