Dealership Experience
6 yrs, 7 mos
Industry Experience
17 yrs, 11 mos
Languages Spoken
English
218 Reviews
Write a Review218 Reviews of Rick Cook
March 07, 2024
Awesome experience as always. The staff is warm and friendly and they listen to your needs and wants. Love this place. The staff is warm and friendly and they listen to your needs and wants. Love this place. More
Other Employees Tagged: Bill Hessler, John Contreras, Bobby Kissel, John Carbone, Robert Merando Jr
February 24, 2024
Not looking to help customers in any way other than making money. I have been an existing customer for several years and my wife is currently leading a vehicle from Curry, however there is no meeting making money. I have been an existing customer for several years and my wife is currently leading a vehicle from Curry, however there is no meeting the customer half way in any sort of fashion when it comes to vehicle service. More
Other Employees Tagged: Bobby Kissel, Robert Merando Jr, Chris Rivas, Carlos Matamoros
February 22, 2024
At Curry Toyota I am always treated with so much courtesy and respect. They really take good care of me. I have been going there for years. and respect. They really take good care of me. I have been going there for years. More
Other Employees Tagged: Robert Merando Jr, Chris Rivas, Carlos Matamoros
February 17, 2024
My experience with this dealership has always been favorable The sales department, and the maintenance department are both very knowledgeable favorable The sales department, and the maintenance department are both very knowledgeable More
Other Employees Tagged: John Contreras, Mark Rinaldi, John Carbone, George Belliveau, Robert Merando Jr
January 20, 2024
Extremely bad customer service. They do not care about the online service scheduling even if you book almost a month prior. They make car drop off by default and ask you to drop off They do not care about the online service scheduling even if you book almost a month prior. They make car drop off by default and ask you to drop off the car till 5pm even if you do not choose car drop off options. I would definitely not recommended this dealership for the extremely bad customer service. More
December 22, 2023
I am just frustrated with Curry. I had a horrible time purchasing the vehicle- worst customer service I have yet experienced. There were so many delays to getting my trade-in finaliz I had a horrible time purchasing the vehicle- worst customer service I have yet experienced. There were so many delays to getting my trade-in finalized, and I was without a vehicle throughout. I have owned the vehicle for many years now, but the van started having an issue 2 years ago. For the longest time no one accepted that the problem even existed. I finally got the manager to drive with me and it took about 15 minutes for him to experience it too. They did one thing to try to resolve the issue- which didn't fix the problem. I keep bringing the vehicle back and they AGAIN say they can't reproduce it... so I just get sent home to repeat the process in another week or so! They say they can't fix something they can't reproduce- even though it is the SAME thing that WAS reproduced with the manager!! There is also an obvious issue with sexism that is getting in the way of their service- especially from the person I keep having to deal with. I have requested many times to be able to work with someone else- but then keep getting put back with him! I guess they are satisfied with NOT fixing the issue- I am just a woman after all (insert sarcastic eye roll)! You would expect better from a dealership in this day and age, just not this one I guess! More
Other Employees Tagged: Chris Rivas
December 18, 2023
This place is well organized. I was fifteen minutes late on my last service appointment on December 8 but they squeezed me in. I recommend making your service appointment at lea I was fifteen minutes late on my last service appointment on December 8 but they squeezed me in. I recommend making your service appointment at least 5-7 days in advance. More
Other Employees Tagged: Robert Merando Jr, Chris Rivas, Carlos Matamoros
December 04, 2023
I recently visited the service center for a routine tire rotation, oil change, and a review of a coolant leak. To my dismay, I was presented with a bill totaling $600, which included charges for brake pads rotation, oil change, and a review of a coolant leak. To my dismay, I was presented with a bill totaling $600, which included charges for brake pads and rotors that were unnecessary. Despite raising my concerns with the management, they proved to be unhelpful and failed to provide a satisfactory explanation. I am deeply disappointed by their lack of accountability. I will continue to dispute these charges until a thorough investigation is conducted and the matter is appropriately resolved. This experience has left me dissatisfied and questioning the integrity of their services. More
Other Employees Tagged: Anthony Arrichiello
November 28, 2023
Very clean garage. Rick Cook and Rob M are the very best, The schedule service app could be improved to work better with an iPad. Rick Cook and Rob M are the very best, The schedule service app could be improved to work better with an iPad. More
Other Employees Tagged: Robert Merando Jr