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Regina Krauza
251 Reviews
I have been in the automotive business for over 35 years, its all I know! I have 2 kids, with 4 legs, whom I adore. I live by the moto to "lead, teach and inspire" and use it everyday in my life. We have an amazing team here at Smythe that I consider family.
Read moreDealership Experience
9 yrs, 8 mos
Industry Experience
38 yrs, 4 mos
Languages Spoken
English
251 Reviews
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251 Reviews of Regina Krauza
February 19, 2026
Smythe team is very professional and always concerned with meeting the customer’s needs and ensuring their complete satisfaction. with meeting the customer’s needs and ensuring their complete satisfaction. More
by Happy123
Verified CustomerOther Employees Tagged: Tina Dewald, Mark Terry
February 07, 2026
Complete focus on the customer’s needs. Service is never a headache and always done professionally. God bless! Service is never a headache and always done professionally. God bless! More
by MATTHEW.AVIGLIANO
Other Employees Tagged: Tina Dewald, David Ferrence, Patrick Mclaughlin , Patrick Mclaughlin
February 01, 2026
Car was ready the same day. All repairs were explained clearly. Tom has been there a long time and knows Volvo, All repairs were explained clearly. Tom has been there a long time and knows Volvo, More
by TJFEKETE
Other Employees Tagged: Tom Coward
January 31, 2026
You will always get honest, clear communication from knowledgeable people who embody the epitome of professionalism. Can't say enough good things about Smythe Volvo, their service, and their people. knowledgeable people who embody the epitome of professionalism. Can't say enough good things about Smythe Volvo, their service, and their people. More
by Peter Burgdorff
Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald, Mark Terry, David Ferrence, Henry Zhu, Billy Shannon, Jessica Hermida, Patrick Mclaughlin
January 30, 2026
Regina runs that department like a well-oiled machine. Everyone is pleasant, eager to help, and knows their sh*#. At 70k I am still loving my Volvo, and more importantly I trust it because all my service Everyone is pleasant, eager to help, and knows their sh*#. At 70k I am still loving my Volvo, and more importantly I trust it because all my service has been done at Smythe. More
by LISACOS4
Other Employees Tagged: Scott Jackson, Mark Terry, Billy Shannon
January 23, 2026
The workers are great. The car is terrible. I have had many problems with a brand new car. After having the car for two weeks they had to install a new battery 🤦🏻♀️. Eve The car is terrible. I have had many problems with a brand new car. After having the car for two weeks they had to install a new battery 🤦🏻♀️. Every time the car needs an upgrade date, the check engine light comes up.The service department has to due the update which takes 2 hours. These are only two problems of many which have occurred. It is not the fault of the service dept. it is the car!! More
by Frances
Other Employees Tagged: Tom Coward, Scott Jackson
January 16, 2026
Appointments I make are usually relatively convenient to book and the staff is friendly and efficient. book and the staff is friendly and efficient. More
by KARLANDBETH
Other Employees Tagged: Jessica Hermida
January 15, 2026
Mark was exceptional! If I could have given him more than 5 stars I would have. Mark, Ryan and Lucas stayed well after hours until the particularly difficult issue with If I could have given him more than 5 stars I would have. Mark, Ryan and Lucas stayed well after hours until the particularly difficult issue with my key fobs was resolved. If I lived closer to this dealership, I would definitely go there for service. Regina put the best people in charge of my issues. The only reason I rated the dealership itself a 4 was that I had to ask my salesperson for missing documents several times before they were sent. He also did not call me when my registration came in, luckily Mark sent me up to the reception desk to ask and they were there. The document and registration fees were not explained to me prior to purchase and I did not realize until afterwards that there is a large variation in fees between New Jersey and New York. Initially, my salesperson said that there was not a Costco discount on pre-owned cars, even though I had a certificate. After checking with a manager, he found out that there was and applied it. I was rushed out of my session with the person explaining the car (even though we were not finished) to go to the financial person, only to wait there in the waiting room. Afterwards, I spoke to Val, who was very helpful and put me in touch with Regina, who assigned Mark to help me. I have nothing but the highest praise for Mark and the service team! More
by ARMINAY
Other Employees Tagged: Mark Terry , Val Pereira
January 11, 2026
Timely, fair pricing, take the time To answer our questions, detailed estimate. Did not oversell. questions, detailed estimate. Did not oversell. More
by AMY.RADIN
Other Employees Tagged: Scott Jackson, Tina Dewald, Mark Terry
January 09, 2026
Jessica, Mark, Ryan, and Regina, went above and beyond to get my car repaired. They keep me in the loop informing me of what had to be done and explaining why it was necessary. Luckily I had an extended war get my car repaired. They keep me in the loop informing me of what had to be done and explaining why it was necessary. Luckily I had an extended warranty and prepaid maintenance covering my car for 10 years of ownership so it was nice to walk away with a $0 repair bill. The Service department at Smythe Volvo is always a pleasure, courteous, polite, and easy to work with. More
by XC40 OSD
Other Employees Tagged: Kevin Flanagan, Tom Coward, Doug MacAdam, Tina Dewald, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin
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