Regina Krauza | Page 23

Consistently Great Service This time it was Michael Watson...but my comments would apply to any of Smythe's great service team. A particularly evil NYC pot hole turned my 201 This time it was Michael Watson...but my comments would apply to any of Smythe's great service team. A particularly evil NYC pot hole turned my 2010 C70 into a low-rider by destroying the right front suspension... tie rod, a-arms...it even broke the macpherson strut, plus two wheels and tires. A flat bed left the car in Symthe's lot in the wee hours of a Sunday morning. Obviously unscheduled, Mike still had the car into a service bay to estimate the damage by the end of Monday. He worked diligently with the insurance adjustor to have the claim approved and settled within a couple days. And had the car back in my hands by Thursday of the following week. The only "wait" was for parts, and for the wheel refinishing. Oh, and he squeezed in a 105k service while he was at it. Thank you to the entire Smythe team for the absolutely terrific service, which is a major reason this is the fifth car I've purchased from Smythe. More

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Excellent Service Every Time Smythe Volvo is absolutely the best Volvo dealership in the North Jersey area that I've been to. The Service department is such an absolute pleasure Smythe Volvo is absolutely the best Volvo dealership in the North Jersey area that I've been to. The Service department is such an absolute pleasure to deal with. The staff is friendly, courteous, understanding and go above and beyond to make sure that I am happy with the service and ensure my vehicle is back to the way it should be. Dina Thomson is my usual Service Advisor and she is fantastic. She listens to everything, understands the issues going on with my car and ensures that my vehicle is taken care of at the highest level. She is absolutely amazing and goes the extra mile for her customers each and every day. I can't thank her enough for all of her help and all of the things she has done to help me with my vehicle. In addition, Dennis and Regina in the Service Department are helpful as well and have in a time crunch have made accommodations to be sure to fit my car in for service before a trip or a vacation. This is what excellent service looks like day and day out. Every time I visit, my service expectations are always exceeded and the level of service is unlike any Volvo dealer I have been too. More

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Rapid service The best service center experience I’ve had on multiple occasions now. With a complicated problem, Regina took extra time over the phone and creativel The best service center experience I’ve had on multiple occasions now. With a complicated problem, Regina took extra time over the phone and creatively solved it and saved me a lot on repair. When I came in for drop off for repair she and Dennis had me out in less than 5 minutes and dropped me at home. More

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stellar, quality service, thoroughly consumer-focused! Our family is on its 4th Volvo and we have had the pleasure of having this latest vehicle serviced here at Smythe. The commitment to the customer is Our family is on its 4th Volvo and we have had the pleasure of having this latest vehicle serviced here at Smythe. The commitment to the customer is thorough, and immensely successful. Anyone we've dealt with seems to have the same training, and the same (sincere) approach. Recently, we had two last-minute service needs and Smythe not only found the time for us in the schedule, but did so with enthusiasm! On one occasion, our newly-licensed teenager wanted to take a trip the next day to Connecticut but the car was due for service, and we didn't want him to travel if it wasn't accomplished. When I explained my concern to Tina Dewald, she gladly made room, since she understood the need for our parental "peace of mind"! On a second occasion, we had a more serious issue, needing the car serviced, again, last minute, to allow travel in and out of NYC for a medical emergency. Again, Tina listened and did all she could to make our appointment, not only swiftly but with genuine concern for our kids who would be using the car. Business is business, but it's about people, which makes it personal. Smythe completely gets that. We have no need to have our vehicle services anywhere but Smythe. More

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Remarkable We were driving to NJ for the Christmas holidays from the Carolina's when we received an email offer for an oil change service. (Former NJ residents) We were driving to NJ for the Christmas holidays from the Carolina's when we received an email offer for an oil change service. (Former NJ residents) We decided to see if they could fit us in during our visit. We were delighted that they were able to accommodate us on such short notice! Better yet as the weather forecast changed we decided to depart for the south a day earlier. To our amazement, Smythe worked their magic and fit us in a day earlier. The service was performed quickly while we sat in their comfortable waiting room and our car was also given a courtesy wash ! A very pleasing experience, thanks to Doug, Regina and the service crew. This enabled us to start our journey south and avoid the bad winter weather that had been predicted. More

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Multi-Point Vehicle Inspection + 20,000 mile service. Everyone connected to Smythe Volvo is extremely helpful, courteous and professional. I would recommend this 5 star dealership beginning with sales a Everyone connected to Smythe Volvo is extremely helpful, courteous and professional. I would recommend this 5 star dealership beginning with sales and continuing with their incredible service department. They have, somehow, extended a family like presence to anyone who walks through their door. More

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New purchase Great staff and very helpful- would recommend to family and friends. Didn't feel any pressure they really seemed to make sure that I was in the right Great staff and very helpful- would recommend to family and friends. Didn't feel any pressure they really seemed to make sure that I was in the right car for me. More

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Great customer service and waiting area We are on Volvo #4 from Smythe and they have consistently been top notch on keeping our cars serviced. Staff is very accommodating, shows genuine cons We are on Volvo #4 from Smythe and they have consistently been top notch on keeping our cars serviced. Staff is very accommodating, shows genuine consideration for their customers, are empowered by management to do whatever they can to provide the best service. The waiting area is great, has WiFi, can get the car serviced in the morning and work virtually over WiFi while you wait. More

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Excellent Service Every Time The team at Smythe Volvo have always delivered excellent service to me and my family for over 12 years. The first car that we bought from Smythe Volv The team at Smythe Volvo have always delivered excellent service to me and my family for over 12 years. The first car that we bought from Smythe Volvo in 2005, is still on the road, thanks to the dependable services provided by Smythe. More

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Top-notch customer service The team at Smythe went above and beyond to help us with a timely maintenance issue, ensuring that safety and family are more important than anything The team at Smythe went above and beyond to help us with a timely maintenance issue, ensuring that safety and family are more important than anything else. Highly recommend this dealership and their 5-star team. More

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