Regina Krauza
Regina Krauza at Smythe Volvo Cars

Regina Krauza | Page 21

Service and Parts Director

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
251 Reviews

I have been in the automotive business for over 35 years, its all I know! I have 2 kids, with 4 legs, whom I adore. I live by the moto to "lead, teach and inspire" and use it everyday in my life. We have an amazing team here at Smythe that I consider family.

Dealership Experience

9 yrs, 8 mos

Industry Experience

38 yrs, 4 mos

Languages Spoken

English English

4.9

251 Reviews

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251 Reviews of Regina Krauza

October 23, 2018

Dealership Rating
Employee Rating

As usual, everything was excellent . Regina and Dennis fit my in at the last second. Service is always terrific, but I am super grateful to Regina and Dennis for getting me in on a mome More

by paulmlimperopulos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dennis Jeffers

Oct 23, 2018

Smythe Volvo Cars responded

Excellence is what we are striving for. Thank you for taking some time out of your day to share your experience here at Smythe Volvo in the service department. It means a lot to Dennis, Regina and all of us. Your business is appreciated.

October 16, 2018

Dealership Rating
Employee Rating

Stand behind their product I have a Volvo S 60 that was burning oil. It is out of warranty. Smythe contacted Volvo, who acknowledged the issue that some as 60s have with More

by happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Oct 18, 2018

Smythe Volvo Cars responded

Eventually all cars need repairs. When those repairs are outside the ordinary we at Smythe Volvo will always try to do our best to take care of our customers. Thank you for sharing your experience of our service department at Smythe Volvo.

October 02, 2018

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Employee Rating

Believe!30 YEARS of VOLVOS! HI-I can hardly believe that I have been a customer of Smythe Volvo 30+ years---I feel so fortunate that they are here in Summit!They not have one of More

by NANCY123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Tom Coward, Doug MacAdam, Tina Dewald , Dennis Jeffers, Tony Plesh, Dina Thomson

Oct 02, 2018

Smythe Volvo Cars responded

Wow! Thank you for such a resounding endorsement of Smythe Volvo and our service department. We are fortunate to have customers like you. It is very rewarding for all of us to read your words and it will inspire us to continue to stay focused on maintaining and building relationships with our customers and servicing their vehicles professionally. Thanks again for taking the time to share your experience.

September 14, 2018

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Employee Rating

Great Service Department Every time I bring one of my 3 Volvos in for service at Smythe Volvo I am blown away by the professionalism and efficiency of the team. On my latest More

by BobbyO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward , Dennis Jeffers, Dina Thomson

Sep 16, 2018

Smythe Volvo Cars responded

Thank you for this great review. Dina in a great asset in our service department. She continually makes our customers happy. We appreciate the time you have taken in sharing your experience with us. We look forward to seeing you at the next service.

August 26, 2018

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Employee Rating

Steller customer service 2x in one week The service team at Smythe Volvo is incredible. I was there on Monday and Mike Watson helped me after my car was damaged by a sign post. He ordered al More

by KMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Watson

Aug 27, 2018

Smythe Volvo Cars responded

I'm so glad we were able to get this done for you. There is no better time for a service department to step up than when you have unplanned issues. Thank you for taking the time to share your experience. It means a lot to Michael, Regina and all of us. We'll see you at your next service.

August 22, 2018

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Employee Rating

Good People Willing to help you Smythe, I cant stop talking about the great service you provide. Im a first time Volvo Owner and i live an 1.5 hr. away in NYC. I traveled to Smythe More

by Peoples Voice
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Michael Watson

Aug 22, 2018

Smythe Volvo Cars responded

Thank you for such a great review. Your time is valuable and we appreciate the time you took to share your experience. For Mike, Tom and all of us it is very rewarding to read about your experience. Enjoy your Smythe Volvo and we'll see you in the service drive.

August 08, 2018

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Employee Rating

Service Department ROCKS They really went out of their way to help me out this week. My AC quit in the middle of a New Jersey heat wave when I was about ready to leave for a More

by PamStraz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Watson

Aug 08, 2018

Smythe Volvo Cars responded

This is great too read. Michael and Regina are a good team. I'm glad we could make this happen for you. We appreciate you spending the time to share your experience as it means a lot to Michael to have this feedback. Thank you for choosing Smythe Volvo and I hope you stay cool for the rest of the summer.

July 28, 2018

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Employee Rating

Always easy - great dealership From a great lease experience to the most helpful and courteous service department, i know I’ll be part of the Smythe Volvo family for years to come! More

by JayM2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Kyle Jackson , Dina Thomson, Michael Watson

Jul 28, 2018

Smythe Volvo Cars responded

Welcome to the family, it’s great to have you. I’m so glad to hear of your treatment the whole way through. Thank you for taking the time to share your feelings and thank you for choosing Smythe Volvo

July 28, 2018

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Employee Rating

New Lease Smythe Volvo is a world class Volvo dealership. Have leased Volvos with them since 2000.. my recent lease of a V90 went so smoothly due to Paul Le More

by NancyV90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Leary , Michael Watson

Jul 28, 2018

Smythe Volvo Cars responded

Wow, 18 years of loyalty. Thank you so much for choosing Smythe Volvo again and again. Having customers who are like friends and family makes what we do not a job. It really is our pleasure to be there for you. Thank you for this great endorsement. I/we look forward to seeing you at your first service. Enjoy the rest of the summer

July 18, 2018

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Employee Rating

Excellent Dealership From the moment one enters the showroom, people are friendly without being pushy. I met Paul Leary over three years ago when I leased my first Volvo. More

by Rebeccaabw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Leary , Dina Thomson, Casey

Jul 18, 2018

Smythe Volvo Cars responded

We really like making our customers feel that buying a Volvo is an enjoyable experience. That's the way it should be. Thanks for noticing and letting others know. See you in service!

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