Regina Krauza
Regina Krauza at Smythe Volvo Cars

Regina Krauza | Page 11

Service and Parts Director

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
251 Reviews

I have been in the automotive business for over 35 years, its all I know! I have 2 kids, with 4 legs, whom I adore. I live by the moto to "lead, teach and inspire" and use it everyday in my life. We have an amazing team here at Smythe that I consider family.

Dealership Experience

9 yrs, 8 mos

Industry Experience

38 yrs, 4 mos

Languages Spoken

English English

4.9

251 Reviews

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251 Reviews of Regina Krauza

October 08, 2022

Dealership Rating
Employee Rating

I had such a wonderful experience at Smythe Volvo service department. I have never felt so humbled and well received at a dealership like Smythe Volvo. The service manager Regina Krauza and her great team More

by adel husni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Ferrence , Dina Thomson, Casey keppler (Master Technician)

Oct 09, 2022

Smythe Volvo Cars responded

Thanks for sharing about your experience with Smythe Volvo. We appreciate your business and hope to see you again soon!

September 29, 2022

Dealership Rating
Employee Rating

Everyone at Smythe Volvo contributes to their overall great customer service. They are the best in the industry at what they do. Great team! Thanks for all the help. More

by mckelly126
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Alon Katende, Mark Terry, Abood Katib, David Ferrence , Dennis Hynes, Dina Thomson

Oct 01, 2022

Smythe Volvo Cars responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. Thank you for this fantastic five-star review. We look forward to continuing to serve you in the future.

August 20, 2022

Dealership Rating
Employee Rating

Mark is incredibly helpful, knowledgeable and friendly. He is truly service-oriented and makes you feel like your service and issues are important and will be properly and competently handled. More

by Mike
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

Aug 25, 2022

Smythe Volvo Cars responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 18, 2022

Dealership Rating
Employee Rating

Mark was very professional, helpful and courteous. This was my first time working with Mark as my intake/service advisor. I would welcome the opportunity to work with him again. More

by KMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

Aug 25, 2022

Smythe Volvo Cars responded

Thank you for the 5-star rating! We know that service visits can be stressful at times, so it's great to hear that Mark was able to help you out and get you on your way. Thanks again for your business!

August 04, 2022

Dealership Rating
Employee Rating

Service is great as always. Sue is very good and very efficient. I have no problems More

by Jmk236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald, Mark Terry, David Ferrence , Sue Shakil, Dina Thomson, Andre Vasquez

Aug 16, 2022

Smythe Volvo Cars responded

Thank you for the shout out for our service department. We appreciate it.

July 25, 2022

Dealership Rating
Employee Rating

Dina Thomson and her team including the tech Ryan Doremus are just amazing always understanding my needs and request! From start to finish all communications are quick and effective! As always A+ More

by Kgrady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Tom Coward, Doug MacAdam, Tina Dewald, Mark Terry, David Ferrence , Sue Shakil, Dina Thomson, Andre Vasquez, Mike in services!

Aug 04, 2022

Smythe Volvo Cars responded

What a fantastic review! Thank you for taking the time to complement Dina, Ryan and our service team. Our wonderful customers like you make what we do not just a job.

Aug 04, 2022

Kgrady responded

Had another problem, nail in my tire. I had No appointment came in saw Dina she took my car in and it was repaired within the hour! You just can’t find better customer service anywhere! Thanks team Smythe!

June 25, 2022

Dealership Rating
Employee Rating

Polite and helpful. Att article and professional. Appreciate the help and the communication through your the service process More

by Athate67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sue Shakil

Jul 05, 2022

Smythe Volvo Cars responded

Communication is one of the most important parts of the service process. Thank you for posting this five star review for Sue and our service team.

June 08, 2022

Dealership Rating
Employee Rating

Mark is awesome, he took care of my car from the moment it went in, until the moment it came out of the shop, he kept us always informed thru all the process and was very clear on all the cost of the repai More

by Noel Ortega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 12, 2022

Smythe Volvo Cars responded

This is a fantastic review. Thank you for taking the time out of your day to share your experience of market our team. We are fortunate to have customers like you.

May 27, 2022

Dealership Rating
Employee Rating

Honest, friendly, professional. That’s Doug MacAdam. Doug has always given the best advice on caring for our cars at Smythe Volvo. Honest, friendly and professional also best More

by rcobleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2022

Smythe Volvo Cars responded

We are fortunate to have customers like you. Thank you for this awesome five star review and these kind words about Doug and our service team.

May 25, 2022

Dealership Rating
Employee Rating

Exceptional Customer Service! !! Manager ( Regina K) and Assistant Manager (David) are awesome!! They do a great job ensuring your experience at Smythe Volvo is exceptional. More

by Jacqueline H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Ferrence

Jun 12, 2022

Smythe Volvo Cars responded

Regina and David are a great team and thank you for pointing that out we appreciate your business and your kind words.

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