Randy Chin | Page 30

They made it so easy! I first contacted them online and Christian responded immediately. We set at time to look at the car I was interested in and we drove away away in it I first contacted them online and Christian responded immediately. We set at time to look at the car I was interested in and we drove away away in it later that afternoon! Everyone was friendly and helpful. We will go back next time we are car shopping! More

Report | Print

Certified plus After watching the Naperville web site for a month or so and doing price comparisons, I liked what I saw and visited the store. I liked the store phi After watching the Naperville web site for a month or so and doing price comparisons, I liked what I saw and visited the store. I liked the store philosophy of business - informational, professional, not pushy. Randy was very helpful to introduce me to how the maintenance program works - that includes free wash and oil changes. Several fluids are only changed when needed - because everyone drives so differently. The store is obviously a volume dealer. If something does not sell quickly, the price is reduced. Because I was in-between the one at the store and a private purchase, the 2 week delay worked out well for me. Four weeks later and 4k miles brought me in for a wash and oil change. Then a sweet surprise, they found something that was questionable, so they changed it on the spot without charge. Quite impressed with their honesty and proactive approach to the car. Not the same kind of treatment I experienced with the dealer down the street. More

Report | Print

Not only Infiniti but also Cadillac, Sales carried out smoothly. The car prepared very nicely. Seller showed a lot of desire to help. Randy goes professionally to the customer by offering Sales carried out smoothly. The car prepared very nicely. Seller showed a lot of desire to help. Randy goes professionally to the customer by offering the best solution. More

Report | Print

Not your typical car sales experience - It was GOOD! My wife and I bought a certified JX35 and traded in 2008 QX56. Our experience with Randy Chin was unlike what I have come to expect from car salesmen. My wife and I bought a certified JX35 and traded in 2008 QX56. Our experience with Randy Chin was unlike what I have come to expect from car salesmen. Randy worked with my wife and I to evaluate vehicles that the dealership had available with no pressure. He was well informed on features and the market place. Randy was also very transparent regarding what he could do on trade-in and sales price. Both were fair offers in my opinion. Randy seemed more concerned with my satisfaction than with his sale. The dealership has a number of added offerings for consideration as well. e.g., Lifetime oil changes. I have had my cars serviced here before which has been great but this was my first purchase. After the sale was complete, Dallas was very thorough in providing a vehicle overview. More

Report | Print

Excellent Service and no pressure to buy. My wife and I were interested in purchasing a new vehicle within the next 1-6 months. We always liked Infinitis so we decided to stop by Infiniti of My wife and I were interested in purchasing a new vehicle within the next 1-6 months. We always liked Infinitis so we decided to stop by Infiniti of Naperville. Randy Chin was the salesperson that met us at the door and helped us that evening. Randy was very patient in answering all of our questions, allowing us to test drive 2 vehicles, and explaining their lease program. We spent at least 2 hours with Randy and not once did he pressure us into buying a car or put on the typical "hard sell". When I mentioned this to Randy, he said that his job was to provide us with the information we needed and the cars would basically sell themselves. Randy even took it a step further and recommended that we think about all the information we discussed overnight and come back the next day. I was pleasantly shocked by this since the whole time I was waiting for Randy to call in his manager so they could both hold me down and make sign on the dotted line. We were so happy with the experience that I decided to fill out a credit application the next morning so I could get pre-approved. We came back later in the evening and Randy had the car we wanted washed and ready to go. However, last minute we decided to go with a different color and model. Randy was very accommodating quickly revised all the necessary paperwork. I've always hated buying a new car since dealing with pushy salesmen was such an unpleasant experience. However, working with Randy was the complete opposite. Randy, thanks for the friendly, no pressure experience! More

Report | Print

Great experience buying certified Infinit We had a great experience buying a Certified G37x at Infiniti of Naperville! Randy Chin was our sales person. He was very friendly, no pressure no hy We had a great experience buying a Certified G37x at Infiniti of Naperville! Randy Chin was our sales person. He was very friendly, no pressure no hype, a realist and had great follow up after our initial visit to help us get the car we wanted. Randy was easy to communicate before and during negotiations and responsive after we signed the deal. From sales to delivery it was a great experience at Infinity of Naperville! More

Report | Print

Randy made my car buying experience exceptional! No one looks forward to going through the process of purchasing a new car, but with Randy's help my experience was painless and quick. Very knowledgea No one looks forward to going through the process of purchasing a new car, but with Randy's help my experience was painless and quick. Very knowledgeable and friendly staff. Highly recommended! More

Report | Print

Great Car Buying Experience Went to the Dealership to look at the QX70 and I was met by Randy Chin who was very helpful in helping me make my final decision to purchase the car. Went to the Dealership to look at the QX70 and I was met by Randy Chin who was very helpful in helping me make my final decision to purchase the car. After purchasing the car I met with Mike Swanson who was very helpful in explaining what additional items Infiniti offered to personalize my car. He also went thru all the functions on the QX70 with me and answered every question I had. I also wanted Ray Wolski, the Finance Manager, to know that the financing process with you went so smooth. Thanks to all of you. Patrick Curtis More

Report | Print

Love my car and great sales professional; process long I love my new QX60 and so happy with the purchase. I started looking in Feb and Randy Chin was determine to hang in there with my husband and I since I love my new QX60 and so happy with the purchase. I started looking in Feb and Randy Chin was determine to hang in there with my husband and I since it took us 4 months to finalize our decision. Randy understood our needs and helped position the QX60 to be our leader (considering Acura MDX too). The only reason I did not give a 5 star because of the backoffice systems that took too long. Low tech process for such a high tech car. The Business Mgr was great but we had to wait for him to finish another customer and this was a Wed afternoon not like a Sat. The after-market process was unnecessary to sell us "scotch guard" and fancy car mats we were a bit put off since we just spend $50,000 on a car and did buy the extended warranty. All the staff we met was friendly but need to improve the time in the paperwork process we were there for 4 hours; and again middle of the week. I might be too critical; but I sell technology to improve business process and I felt they need some improvements in the backoffice. More

Report | Print

I have been a customer for 15 years I have bought two cars and leased two cars form Infinity of Naperville. It has always been an excellent experience dealing with them. On my latest lea I have bought two cars and leased two cars form Infinity of Naperville. It has always been an excellent experience dealing with them. On my latest lease, I shopped around just to be absolutely sure and they came through for me once again with flying colors. I will continue to deal with them and a special shout out to Sean Pelkey who has been great since I started working with him almost 8 years ago. Definitely recommend these guys and their service group has always been first class every time as well. More

Report | Print