Randy Chin | Page 29

Loved the service and the people. Great service and support from all the people......This is the second car we have bought from this dealership. And we will be coming back. Great service and support from all the people......This is the second car we have bought from this dealership. And we will be coming back. More

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Great Car Selection in Stock Thank you, Randy, to work with us on our deal and all Infiniti of Naperville team to make our dream come true. All employees work as a team - quickly, Thank you, Randy, to work with us on our deal and all Infiniti of Naperville team to make our dream come true. All employees work as a team - quickly, professionally and accurately. Infiniti of Naperville is really customer oriented dealer and commit to understand and serve customer needs. Great digital contract signing system!!! No old dot-printers with jams and not-matching spaces. Everything sign digitally with clear and friendly explanation of finance manager. And best of all Infiniti of Naperville just have in-stock cars what we looking for! We glad that we discover Infiniti of Naperville and my family recommend this dealer as primary choice for Infiniti buyers. More

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Integirty & Helpful - The two qualities your dealer needs My experience with this dealership was fantastic. Each person was extremely helpful, respectful and help themselves with the utmost integrity. Gave me My experience with this dealership was fantastic. Each person was extremely helpful, respectful and help themselves with the utmost integrity. Gave me the best price. More

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Great new car purchase experience Randy Chin and the team was a pleasure to work with and the entire car purchase process was very smooth. First purchase @ Infiniti of Naperville and Randy Chin and the team was a pleasure to work with and the entire car purchase process was very smooth. First purchase @ Infiniti of Naperville and I am impressed with the level of customer service and would recommend to others. More

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No Hassle! Great Experience! Great Experience working with Randy. He was knowledgeable and a pleasure to work with. I appreciated the fact that he let us shop at our pace and di Great Experience working with Randy. He was knowledgeable and a pleasure to work with. I appreciated the fact that he let us shop at our pace and did not pressure us into making a decision about our purchase. Thank you for a fantastic car buying experience. I highly recommend visiting this dealer if you are in need of a new/used vehicle. More

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Great experience Great car, Randy Chin provided excellent service. Overall buying experience was seamless and completed in a timely fashion. Nice to have plates and ti Great car, Randy Chin provided excellent service. Overall buying experience was seamless and completed in a timely fashion. Nice to have plates and title paperwork all taken care of. More

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Complete lack of customer service! Well I may be the exception, but this experience was a rough one. My biggest complaint is that no one at this dealership will return phone calls. Whil Well I may be the exception, but this experience was a rough one. My biggest complaint is that no one at this dealership will return phone calls. While my dealer was exceptional in the fact that he picked me up at the airport, and completed the sale all on his day off, he lacked in follow up! Less than (20) twenty minutes after driving off the lot in my newly purchased vehicle, I noticed a rock chip in the windshield. I immediately called my dealer, and got voicemail leaving him a message, but did not hear back from him. After a week of not hearing back from my dealer, I texted him on his cell phone. Eventually I got through to him and told him that I had received an estimate to repiar the crack. I did receive a simple text back telling me to send him the paid bill and he would get me re-imbursed. Well as luck has it for me with this experience, when the windshield tech looked at the crack under the light ,he determined that it had been previously repaired but was done so poorly that he could not fix it. I suppose that this one is on me! Then I was told by the finance guy that they are required to set funds aside from my finances to off set sales tax, but that the check for the sales tax would be sent with the titling packet. Well the titling packet arrived at my home but no check. After several more days of no check, I called my finance guy who immediately transferred me to another person named Chris. I got Chris' voicemail and left her a detailed message to include my contact information and requested her to phone me back. Well again I did not hear back from Chris, and instead actually received a check the same day in the mail. Believing that Chris would call the folowing morning, I went ahead and licensed and titled my new car as planned the next day and deposited the check for the sales tax into my account. (4) four days after contacting Chris I received another check in the mail. I immediately called back and begged the secretary that answers the phone to track Chris down as I only got her voicemail again. Chris proceeded to tell me that she cancelled the first sales tax check and re-issued the new check. I explained the circumstances and told her that had she called me as I requested, this situation could have been avoided. Now I find out that I will probably be assessed a returned/cancelled check fee from my bank. So my final answer about this dealership is NO, I would not recommend them to anyone, especially an internet buyer, because they definately fail to follow up after they complete the sale! Rick R, Kansas City, Missouri More

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Great Experience Smooth and easy buying experience, which is saying something in the car business. Great Dealership and employees. Would highly recommend them to any Smooth and easy buying experience, which is saying something in the car business. Great Dealership and employees. Would highly recommend them to anyone looking for a new car. More

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Tremendous professionalism and service I recently purchased a 2016 Infiniti QX 80. Randy Chin was professional, knowledgeable , and courteous . Naperville Infiniti has been outstanding in I recently purchased a 2016 Infiniti QX 80. Randy Chin was professional, knowledgeable , and courteous . Naperville Infiniti has been outstanding in every way and I would recommend them to anybody . The service department and Kelvin Nunez were professionsal and informative about issues regarding my new vehicle . Thanks for everything ! More

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Good experience Great service, friendly staff. The car was reasonably priced, and was certified. We looked at many infiniti dealerships and this was the best deal. Great service, friendly staff. The car was reasonably priced, and was certified. We looked at many infiniti dealerships and this was the best deal. Overall a really good experience. More

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