Phillip Koehn

I seldom write reviews, and if I do write a review it’s a good one. However, this dealership is a total SCAM. To start, I purchased a used car from this place because I found an ad online for it. It was my f good one. However, this dealership is a total SCAM. To start, I purchased a used car from this place because I found an ad online for it. It was my first time buying a car on my own, so of course these people were going to try to take advantage of me, so I brought my dad with me. Before I get into detail, while I was waiting for the financing to be approved, someone backed into the rear panel of my car and made a GIANT dent in it. No one said anything and I didn’t notice until I got home the same day. I immediately messaged Josh G my salesman and he was weary thinking that I hit something on my way home and didn’t seem like he believed me. I told them to check their cameras and when I brought the car back to get it fixed they never told me what happened so I assume one of their employees did it. Now trying to get this dent fixed took about a month, they made me drive to the dealership 5 SEPARATE TIMES which is an hour away from me, just for the dent guy to eventually come to me and fix the dent. The last time I drove over there Josh finally felt bad and offered to fill up my gas tank, which I had just filled up before I drove over there. That was the only thing he offered to do for inconveniencing me the whole month. Anyway, while the salesman Josh G was telling us about the car and the ad that we saw, he tries to tell us right from start that there’s an automatic $1,500 “dealership package” that I have to pay for adding to the total price of the car. My dad demanded we didn’t want it and he said it’s not negotiable, it’s their dealership’s policy as to why they priced the car so cheap online. Obviously we can’t argue with that, we believed and trusted he was telling us the truth. Fast forward to signing the paperwork with just Chris (the finance manager) and myself in the room, he is flying through the paperwork, I didn’t get a chance to read anything - plus who reads ALL the fine print on these contracts anyway? I sure as xxxx will be from now on. One of the last things I had to sign, which was on an iPad was talking about their “dealership package” and clearly stated that it was OPTIONAL and was NOT required to purchase a car. The only reason I found that out was because I read reviews online after the fact and read all these horrible reviews. And turns out they scammed me just like every other person who doesn’t read the fine print and trusts the dealership isn’t lying to your face. Next, I initially did my financing through them so I could get the car that day, I then ended up getting my own financing through my bank a couple days later. The loan amount was for more than what it was when I was doing my financing through them and I didn’t catch it until after I made my first payment and realized how much the loan was. I then reached out to Chris and he admitted he messed up and left the GAP insurance on and he should’ve taken it off. So basically he owes me about $1,000. Fast forward, 3 MONTHS LATER and I STILL DON’T HAVE THE MONEY HE OWES ME. First of all, I live about an hour away from this dealership so its not like I can pop in and say where’s my money. Chris dragged me on for literally 3 months making excuses as to why my bank hasn’t gotten the check. I called around TEN TIMES to ask to speak to the general manager who conveniently is “in a meeting” EVERY TIME YOU CALL. And they ask to leave a message and for him to call you back and of course he doesn’t because he knows people are pissed off at the scam business he is running. My dad and I finally drove out of our way to go tell these people they owe me money and where is it but we still didn’t get it. They said it will be here in a couple days but I don’t believe anything they say. If possible AVOID THIS DEALERSHIP AND THEIR SCAMS. It’s unfortunate there are people like this in the world and made my first car buying experience AWFUL. If I could give zero stars I would. More

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BAIT AND SWITCH!! I went in to buy a car I found advertised online for a certain price. They would not sell me the car for that price! Instead, they tried to make me pay about $1400 more because o advertised online for a certain price. They would not sell me the car for that price! Instead, they tried to make me pay about $1400 more because of "dealer ad-on" items that you can't verify they even did, like "paint protection". Don't advertise the "price" of the car if you won't sell it for that! On top of that, I came in already pre-approved with my own financing. Then they tried to talk me into their financing which was a full percentage point higher than what I was already approved for! When I asked for the managers name who would not honor the internet advertised price, they refused to give it to me. So I was forced to mark all sales dept. with 1 star because it won't let me submit a review without picking one. Waste of time! #shady #rundontwalkaway More

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Yes, I contacted Phillip, I was invited in to come out, Yes, I contacted Phillip, I was invited in to come out, look around and possible purchase. I was very dissatisfied with the way Phillip handled th Yes, I contacted Phillip, I was invited in to come out, look around and possible purchase. I was very dissatisfied with the way Phillip handled things. I did go to another dealership and I have the vehicle that I want. I use to get my previous vehicle serviced at your location. But, I'll be taking my business elsewhere moving forward. Thank you for reaching out, I pray that you and your family, friends and team at Gilbert Kia are all in good health and spirit! Have an amazing weekend! Rita A Coleman More

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Amazing car buying experience Philip was amazing at showing us around, telling us about the car, and ensured the process went smoothly. There was no pressure, no back and forth wit Philip was amazing at showing us around, telling us about the car, and ensured the process went smoothly. There was no pressure, no back and forth with money, and no hassle. Very pleased! The finance manager was the cherry on top by making sure things went smoothly and quickly. More

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Great Customer Service!! Phillip Koehn and Sean in financing were both a pleasure to work with. All the staff we interacted with were friendly and willing to assist.. Phillip Koehn and Sean in financing were both a pleasure to work with. All the staff we interacted with were friendly and willing to assist.. More

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Great experience!!! We went to look at a Sedona, and drove home with one! Phillip made the experience easy and fought to get us a really good deal! We would definitely go We went to look at a Sedona, and drove home with one! Phillip made the experience easy and fought to get us a really good deal! We would definitely go back to him in the future. More

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Purchase of vehicle Thank you Phil for your excellent customer service . Are second time buying a vehicle from Phil and we won't go anywhere else..Thank You Thank you Phil for your excellent customer service . Are second time buying a vehicle from Phil and we won't go anywhere else..Thank You More

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Fabulous My Husband and I bought a brand new Kia Optima from them 3 years ago and had Phil help us. We had a wonderful experience then, so when we decided to u My Husband and I bought a brand new Kia Optima from them 3 years ago and had Phil help us. We had a wonderful experience then, so when we decided to upgrade to a newer Optima this is the first place we had in mind and we worked with Phil once again. Our experience this time was just as great and we highly recommend working with Phil! More

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Kia soul Thanks for the quick sale met a price quickly, no games. Roxana was very helpful. Phil got me taken care of over the phone. Kia Soul Thanks for the quick sale met a price quickly, no games. Roxana was very helpful. Phil got me taken care of over the phone. Kia Soul More

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Highly recommend We had a great experience buying a car here. Phillip was incredibly helpful and worked with us to get into a car we could afford. We love that he wasn We had a great experience buying a car here. Phillip was incredibly helpful and worked with us to get into a car we could afford. We love that he wasn't pushy and really respected what we wanted to do. Everyone at the dealership was very nice and incredibly helpful. It was a very low-stress experience and we would buy here again in a heartbeat. Thanks for making what should be a fun experience into an actual fun experience! More

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