Mike Ward | Page 20

We bought a 2009 Forrester new from Quality and the guys were great, the service department was great as well. My wife loved the car. It was totaled in a collision in October, 2012 and because of the safety were great, the service department was great as well. My wife loved the car. It was totaled in a collision in October, 2012 and because of the safety features in the car my wife was not injured, but the car was wrecked. We went back to Quality and bought a 2013 Crosstrek. Once again it was a great experience with Joe and Gary. The Crosstrek was smaller than the Forrester but a nice little car. But after the accident, my wife just couldn't get comfortable with the smaller car. So in March of 2013 we went back to Quality Subaru to look at the 2014 Forrester. We didn't actually think we could get the car with our limited budget but Matt, Ed, Mike and Joe all work together to put something together that would work for all of us. They didn't want my wife to be stuck with a car she wasn't happy with. That's the kind of people they are. If Subaru were to start making trucks we would never have to go to another dealer again, just Quality Subaru! More

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Tim Harris was the best salesman I have worked with. He was very helpful and explained the car very well. The rest of the staff was very helpful and courteous. All of the paper work was completed quickly was very helpful and explained the car very well. The rest of the staff was very helpful and courteous. All of the paper work was completed quickly and the car was ready very fast. I Have all ready recommended this dealer to other people. This is the Second Subaru that I have bought here And my son also bought one here. I am also very happy with your service department. More

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We were looking for a used Subaru and found a reasonably priced 2010 Outback at Quality Subaru that met our requirements. We met with Gary Thompsen who was enthusiastic about Subaru in general and very kno priced 2010 Outback at Quality Subaru that met our requirements. We met with Gary Thompsen who was enthusiastic about Subaru in general and very knowledgeable about the Outback. His focus was more on informing us about the car rather than selling it to us. The dealership provided us with a complete history of the car and accomodated our few concerns about purchasing it. We financed the car through the dealership because Ed and Mike found us a great rate. Overall our experience at Quality Subaru was experienced, friendly and professional. More

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This is the 5th Subaru Outback that I purchased from Quality Subaru. And with each purchase I have experienced excellent customer service. Not only have I purchased all my Subarus from Quality, I have a Quality Subaru. And with each purchase I have experienced excellent customer service. Not only have I purchased all my Subarus from Quality, I have all their service needs perfromed by Quality. As with all of my sales expereinces being excellent the same applies for all my service experiences. At Quality Subaru they treat you like family. More

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Buying our new car at Quailty was very plesant and everybody was very helpful.I would recommend them to anyone looking to purchase a car. everybody was very helpful.I would recommend them to anyone looking to purchase a car. More

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We had a wonderful experience in purchasing our 2012 Subaru Outback! Upon arrival at the dealership we were greeted in a friendly, but non-pushy mannner. At some dealerships, you cannot even get our of Subaru Outback! Upon arrival at the dealership we were greeted in a friendly, but non-pushy mannner. At some dealerships, you cannot even get our of your car before a salesman is approaching you! Our salesman, Gary Thomsen, was very thorough in explaining the features of the Outback and was very patient in answering all of our questions. He has a wonderful sense of humor as well. Mike Ward,the general sales manager, was also very helpful in answering our questions and phone calls. He quickly obtained the vehicle that we wanted. We had our new Outback in our driveway in 5 days-start to finish! Mike also has agreat sense of humor! Ed Chen,the business manager, was very thorough and patient in explaining the financial end of the purchase. We had not purchased a new car in 14 years, so we had quite a few questions! Joe Blichfeldt, is a very nice man and treats his employees with kindness and respect,so important especially nowadays. My husband especially enjoyed talking with him. All in all, we enjoyed our experience at Quality Subaru and would highly recommend them to anyone wishing to purchase a Subaru-new or used. Thank you so much! You are the best!!! More

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We wanted to replace our 12 yr. old car and after researching, decided upon a Subaru. My husband test-drove at another dealership and also at Quality. He decided to bring me to test-drive at Quality researching, decided upon a Subaru. My husband test-drove at another dealership and also at Quality. He decided to bring me to test-drive at Quality, since I will be the primary driver. Gary Thomsen made the entire testing and purchasing process easier than we've ever before experienced when purchasing a new car. He anticipated many of our questions and answered everything thoroughly. When we took ownership of the car we selected he had even tabbed & highlighted sections in the owner's manual, for our convenience. After the purchase was finalized he spent over an hour in the car with us, once again going through all the controls and options, and making adjustments for our comfort. The following day he called us to see if we had additional questions that he could answer for us. There was no sales-pressure in dealing with any of the staff, but rather an earnest and energetic desire on the part of the staff, particularly Mr. Thomsen, in seeing that the customer was as well-informed as possible about the product and services, and as comfortable and at ease as they could make us throughout the entire process. It's hard to imagine, but they succeeded in making the dreaded task of buying a car a pleasant experience. If the Repairs Dept. delivers the same level of service and support, we will most likely be repeat customers. More

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The WRX that Ralph found for me is our third Subaru from Quality. I had been looking for this car for months and test drove one with Ralph. It did not have the options that I wanted so Ralph kept lookin Quality. I had been looking for this car for months and test drove one with Ralph. It did not have the options that I wanted so Ralph kept looking. when he did find what I wanted, it was newer and pricier than my ideal. We did strike a deal and I'm delighted with the car and the way I was treated. More

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Previously owned a used Subaru bought at Quality. Service dept is terrific. Was time to get something new. Ralph as great to work with. Very honest. Good experience. dept is terrific. Was time to get something new. Ralph as great to work with. Very honest. Good experience. More

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I have bought three cars from Quality Subaru and have been consistently satisfied by the service. Everyone has always been welcoming and helpful. The sales people have taken the time to answer my questio been consistently satisfied by the service. Everyone has always been welcoming and helpful. The sales people have taken the time to answer my questions about the features ahead of time and to give clear explanations about them after the purchase. The service people have always taken good care of my vehicles and been clear about their suggestions for maintenance and/or repair. I would not hesitate to recommend this dealership highly. Its name, Quality, suits the company. More

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