Mike Ward | Page 18

Very good experience The people we talked to were very good at their job. They were not "high pressure", friendly, knowledgeable and professional. The experience was no The people we talked to were very good at their job. They were not "high pressure", friendly, knowledgeable and professional. The experience was no stress and pleasant. More

Report | Print

2015 Forester Rating Every one I met at Quality Subaru was very friendly. Gary was very accommodating and discussed all the features in detail of our new Subaru Forester. Every one I met at Quality Subaru was very friendly. Gary was very accommodating and discussed all the features in detail of our new Subaru Forester. My wife and I were treated very well. We had a minor service issue which made us have to comeback the next day after our purchase, however it was handled fairly quickly. The purchase price ended up higher than we intended to pay. The only negative thing for me is seeing the air bag indicator light on constantly, Ideally, the indicator light should go on then shut off after 15 seconds. It is annoying and distracting to see this message always on. I 'm thinking maybe I should have selected a turbo model instead for better acceleration.. More

Report | Print

Quality Subaru Staff I was not sure what kind of vehicle I wanted. The staff at Quality were exceptional. Even though I told them that I was just looking and not sure if I was not sure what kind of vehicle I wanted. The staff at Quality were exceptional. Even though I told them that I was just looking and not sure if I was in the market for a Subaru, they were very helpful. You couldn't ask for better salesmen for help. My Crosstrek is fun to drive. More

Report | Print

I was a lifetime customer of Quality Subaru. NOT ANY MORE! Salesman was very nice, reasonably honest, and well mannered. General Manager Mike Ward was a total liar and a creep. His demeanor, body lan MORE! Salesman was very nice, reasonably honest, and well mannered. General Manager Mike Ward was a total liar and a creep. His demeanor, body language, and rude tone of voice all gave away that he was lying his rear end off. While I know dealerships need to make money, it is in your best interest to AVOID Quality Subaru at all costs. It is being run by a General Manager that yells, name calls, and swears at staff and customers. There is making money, and then there is ripping people off! Mike Ward thinks he is a rip off artist. Mike Ward is a toxic GM for the owner of this dealer. He has cost this dealer many a customer that has left disgusted and driven down the road to either Premiere Subaru in Branford, or Watertown Subaru. I recommend you go to one of those places, and not to Quality Subaru. Only go to Quality Subaru if you want to be treated like a jerk, by a jerk! To the owner-get rid of Mike Ward and you will see your sales increase quite a bit! Your employees will be happier as well. He is a jerk to everyone! More

Report | Print

Chris was as polite, informative and as thorough as could be. The vehicle I purchased was fairly priced and when it came time to pick up the vehicle it was like having the red carpet rolled out for you. I wo be. The vehicle I purchased was fairly priced and when it came time to pick up the vehicle it was like having the red carpet rolled out for you. I would recommend this dealer to anyone that wants to deal with good respectable people and great service, I'll definitely go back!!!! More

Report | Print

Excellent service. Helped us to move from one lease to another seamlessly. The sales and finance people went above and beyond to help finalize the deal. another seamlessly. The sales and finance people went above and beyond to help finalize the deal. More

Report | Print

I was treated extremely well by Ralph and the rest of the team. They have a great deal of knowledge about Subaru's, are extremely friendly and easy to work with. My wife has purchased two cars from this de team. They have a great deal of knowledge about Subaru's, are extremely friendly and easy to work with. My wife has purchased two cars from this dealer, this is my first and we both think they do a great job. More

Report | Print

Everyone was friendly, helpful, and patient. They helped us consider alternatives to find a monthly payment plan that met our needs. The entire process took several hours, during which time they also provi us consider alternatives to find a monthly payment plan that met our needs. The entire process took several hours, during which time they also provided us with lunch! More

Report | Print

My experience began because my 2003 Forester needed work. I wish I had the names of the people in service who assisted me, because they all were amazing. I've had service done at other places that have not b I wish I had the names of the people in service who assisted me, because they all were amazing. I've had service done at other places that have not been communicative, e.g. I left my car for a Monday appointment and had to call Wednesday afternoon because I hadn't heard anything by then. My experience with Quality Subaru's service department was NOTHING like that. They called me the first day with an update, and while it took a week for my car to be fixed (there was a lot to do) someone called me every day to talk to me about what was happening, and what the price would be. I didn't mind that it took that much time because I knew what was happening, and I was treated well. Since my Forester is getting old, my husband and I decided to look at new cars too. I'd been thinking of getting something smaller, so wanted to look at the Impreza. Mike M. did a great job explaining all the features to us, both in the showroom and during a test drive. When we decided we would like to buy one, Mike W. stepped in and helped us by explaining all of the financing options available. Mike W. explained all the steps I needed to take, such as obtaining insurance, who to send the proof of insurance to, etc. so that we could have a stress free delivery. Being able to have the license plates on the car at delivery (and not having to wait in line at the DMV) was a really nice bonus. Following our purchase, my husband's 2005 Outback needed work. Again, we found the service department at Quality to be exceptional. They provided a ride to work for my husband when he dropped his car off. Phone calls keeping us informed of what type of service, and the price, came every day. After our wonderful experiences with two cars having service done at Quality, I can honestly say I would never take my car anywhere else. So now, my Forester is running beautifully, and is going to be making a trip to Wisconsin to live with our son.The Outback is also running like a top, and our new Impreza is everything we could have dreamed. We really loved working with Quality Subaru. More

Report | Print

I absolutely love Quality Subaru - Joe is an exceptional person - really cares about people and his customer's experience! This is reflected in every person at the dealership. He works hard to ensure the person - really cares about people and his customer's experience! This is reflected in every person at the dealership. He works hard to ensure the customer is satisfied and really loves their new car! I recommend Joe to everyone I know who has any interest in a Subaru... Also, I live an hour away and have a Subaru dealership in my backyard but I continue to drive to Wallingford because of Joe and his team - not only to get a new car but also to service it!!! Also, love working with Mike Ward and Ed Chen as I am a three time Subaru owner and have had the pleasure of working with them in the past!!! I love Karen in the service department and everyone I have met has always been positive and helpful. I have brought my parents to Subaru for two cars and recommended friends along the way... Also, I had the pleasure to meet Ralph - he had also worked with my parents and was as nice as can be - very friendly and attentive!!! I was a previous Lexus and Audi owner (multiple cars) and I can honestly say that my experience with Joe has topped any experience with any other dealership in CT!!! I will always lease my cars from Joe as long as he is at the dealership!!! Thanks Joe and everyone at Quality - once again a VERY happy customer is driving a 2014 Forester!!! More

Report | Print