Mike Murray | Page 5

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by wcro3 Verified Customer Verified Customer

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Great service, from the Advisor Mike Murray, to the tech David Martin, that took care of my wife's car. Thank you also for the Veteran's discount. David Martin, that took care of my wife's car. Thank you also for the Veteran's discount. More

by NJ2TX2001 Verified Customer Verified Customer

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Great Service team! Mike Murray did a great job in explaining the process and kept me informed along the way. Mike Murray did a great job in explaining the process and kept me informed along the way. More

by RDESROCHERS1 Verified Customer Verified Customer

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Service was great as always. VeTy friendly and efficient staff. I needed to change the battery and my car was ready on the next day. Very satisfied. VeTy friendly and efficient staff. I needed to change the battery and my car was ready on the next day. Very satisfied. More

by SORAYAMEND21 Verified Customer Verified Customer

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Michael Murray was amazing and very helpful and kind. He had everything done that we were concerned about He had everything done that we were concerned about More

by CynthiaKirkpatric Verified Customer Verified Customer

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GREAT GROUP TO WORK WITH. THANKS FOR THE HELP. THANK YOU SO MUCH FOR THE ATTENTION THANKS FOR THE HELP. THANK YOU SO MUCH FOR THE ATTENTION More

by abelcher4 Verified Customer Verified Customer

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Mike was very nice and knowledgeable was polite and helpful to us done a good job got the job ✔️ helpful to us done a good job got the job ✔️ More

by annsmaanmy1938@gmail.com Verified Customer Verified Customer

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Mike Murray has helped me quite a bit. He gets the work done quickly and explains everything very thoroughly. I totally appreciate that and I know that what he tells me is true. Highly rec He gets the work done quickly and explains everything very thoroughly. I totally appreciate that and I know that what he tells me is true. Highly recommend Walker Ford Service. More

by captainsbrowne Verified Customer Verified Customer

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I took my 2010 Ford Fusion to Walker Ford on Saturday September 21st to get a brake flush. I went and picked my vehicle up once it was ready for pickup and out of curiosity, I checked the brake reservoir September 21st to get a brake flush. I went and picked my vehicle up once it was ready for pickup and out of curiosity, I checked the brake reservoir once I got back to work. I noticed the brake fluid was still very dark in color. I quickly took it back to the dealer and had the service advisor take a look. After he looked and gave me an ignorant response, he went and got the shop foreman. To my surprise, they both stated that the dark color was normal. This made no sense and I asked for a brake fluid tester to which they responded they don’t have one. I went home and tested it myself with my own tester which to no surprise it had failed. I then tested my wife’s car which had a brake fluid flush done about 5 months ago (not done at Walker Ford) and it was in the “ok” range showing less than 2% moisture in the fluid. Mine was maxed out at greater than 4%. I went back to the dealer on Monday to show the service advisor and he told me to come back on Tuesday to speak with the manager. So I returned the next day to speak with the manager. I show him the problem and he “looked into it”. He pulled up the cameras and showed me my vehicle on the lift. I then show him the color of the fluid and tested it as well and he still didn’t believe that something wasn’t right.. I then tested the fluid on a new vehicle to show that the tester is accurate and sure enough, it was in the green at 0%. Long story short, we went back and forth and he didn’t want to give me a refund and didn’t even offer to try and correct the issue by offering another flush free of charge to see what the outcome would be. He stated they would do another one but would have to charge me again. With all this being said, this shows lack of accountability and integrity. If something was incorrectly done and they owned up to it, I wouldn’t have an issue because it’s possible for a human to make a mistake but with obvious signs that something was incorrectly done, I am highly disappointed in the service done and the lack of integrity. If I wouldn’t have known anything about the situation, I would have thought my brakes were properly flushed and went about my day after giving them $150 and still having contaminated brake fluid. This is ridiculous and shows no professionalism. I have wasted time and money at this point. Terrible experience and conflict resolution skills from the service manager. More

by CHRISTIANALVAREZ0214 Verified Customer Verified Customer

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Great service as always from Walker ford. I’ll be back again for my future services. I’ll be back again for my future services. More

by KSIMPSON1 Verified Customer Verified Customer

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