Mike Murray | Page 12

Service technician very courteous, polite and knowledgeable. Repair done in a timely manner! Service department nice and welcoming, organized well. knowledgeable. Repair done in a timely manner! Service department nice and welcoming, organized well. More

by Bmkaczank Verified Customer Verified Customer

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They fixed stuff. (They always fix stuff. Beware). Cost was well over $2k. But they didn't fix the problem I brought to them to fix. Led me to believe that's what (They always fix stuff. Beware). Cost was well over $2k. But they didn't fix the problem I brought to them to fix. Led me to believe that's what the repair cost was meant to solve. Their process is faulty and this same result is likely repeated for many customers. Ignore repairs for check engine light if they don't guarantee it fixes your problem. You've been warned. More

by J D 123 Verified Customer Verified Customer

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Everything was taken care of exactly as promised and on time. Mike was the best at getting me in and out. Thanks again time. Mike was the best at getting me in and out. Thanks again More

by dbarker101 Verified Customer Verified Customer

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Everyone so nice and helpful. Mike M.and his team, Rance,Joe, etc. worked diligently to get my car fixed and back to me! THAMKS Mike M.and his team, Rance,Joe, etc. worked diligently to get my car fixed and back to me! THAMKS More

by Debbie Verified Customer Verified Customer

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Everyone was so nice and Mike did everything possible to get my car fixed and back to me, while dealing with a difficult insurance adjuster! get my car fixed and back to me, while dealing with a difficult insurance adjuster! More

by Debbie Verified Customer Verified Customer

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I am pleased with the service I received at Walker Ford. My mom service advisor, Mike Murray, was informative and a big help. Will be back for further service issues. My mom service advisor, Mike Murray, was informative and a big help. Will be back for further service issues. More

by Doug Verified Customer Verified Customer

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Called the dealer on Thursday, March 23, because my brakes were grinding. They told me that was considered an emergency repair and to bring my truck in. I dropped it off Thursday evening. I called Frid brakes were grinding. They told me that was considered an emergency repair and to bring my truck in. I dropped it off Thursday evening. I called Friday afternoon and asked for an update, they informed me I needed pads, rotors, and a caliper on the front right passenger side and only pads on the driver front. They then told me they had to order the rotors and calipers and didn’t have a date as to when the parts would be in. It was the following Wednesday before I heard anything and the only reason I spoke to anyone was because I reached out. As of Wednesday no parts had come in. I reached out again Thursday to get an update. The parts came in that evening and I was told my truck would be worked on the following morning Friday March 31. I asked to please get a phone call when everything was getting started. I never received a phone call regarding that. I did get a phone call saying they could put the bolt back on my heat shield that was loose for $300. I opted out as that was an outrageous price. Hours later I called and they told me my truck was done. They never had to replace the caliper which was the hold up all along. They never looked at my truck to see what the real issue was until the parts had come in. Wasting a lot of my time. I have my own business and rely on my truck to get me and my equipment to my jobs. I didn’t have my vehicle for over a week costing me a lot of money on top of the hefty repair charge. This was inconvenient and unprofessional. I was the one who was always reaching out and barely getting any answers. I will not be taking my truck here anymore. More

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Service advisor Mike Murray did a great job communicating and trying to move repairs along. Repairs that were made seemed to have corrected the issues and trying to move repairs along. Repairs that were made seemed to have corrected the issues More

by CISSYCARTER Verified Customer Verified Customer

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How lucky we were to have this dealership in our vicinity. When a serious problem arose, Mike in Service was able to have the job completed in an efficient manner. vicinity. When a serious problem arose, Mike in Service was able to have the job completed in an efficient manner. More

by Barbara Verified Customer Verified Customer

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Several issues with a short time to resolve them. Michelle Ritter, Master Mobile Service Advisor and Service Advisor Mike Murray got it all squared away on time and done well. Thank you. Michelle Ritter, Master Mobile Service Advisor and Service Advisor Mike Murray got it all squared away on time and done well. Thank you. More

by Captmaddox Verified Customer Verified Customer

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