Mike Carman

This is my 3rd car from Long Subaru. No pressure sales. The staff was great. No pressure sales. The staff was great. More

by MCARMAN1 Verified Customer Verified Customer

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Exceptional experience with everyone we interacted with, great service and very stress free experience! We will definitely come back to longs for our next car! great service and very stress free experience! We will definitely come back to longs for our next car! More

by BACHANDSALLYJO Verified Customer Verified Customer

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This is our 6th Subaru. This is the best dealership around and Lisa is an outstanding salesperson and an asset to the dealership. This is the best dealership around and Lisa is an outstanding salesperson and an asset to the dealership. More

by STITCHNSTRUM Verified Customer Verified Customer

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Great place to go shopping for a car. Nice personnel all around. Service is great! Nice personnel all around. Service is great! More

by LOQUENDO2567 Verified Customer Verified Customer

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Great service. Great communication throughout the sales process. Dan was very clear when explaining options. Great communication throughout the sales process. Dan was very clear when explaining options. More

by BRUCE42 Verified Customer Verified Customer

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Probably had the best car buying experience in a very long time. Mike Taverna was great! It was a very pleasant experience. long time. Mike Taverna was great! It was a very pleasant experience. More

by DARCIECARR95 Verified Customer Verified Customer

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Long Subaru in Webster Ma. Is THE place to go for a new or used vehicle. Their sales & service departments are awesome, and you can rest assured you’re in good hands. After 4 n Is THE place to go for a new or used vehicle. Their sales & service departments are awesome, and you can rest assured you’re in good hands. After 4 new Subaru’s since 2009, they’ve gained my trust and admiration. I wouldn’t think of doing business anywhere else. Take a ride there and see for yourself, they’ve got a cozy waiting area while waiting for your vehicle to be serviced. More

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Long Subuaru Experience I have been a customer of Long Subaru for many years. They have always treated me right, whether is was for a new vehicle or service. Would definitel I have been a customer of Long Subaru for many years. They have always treated me right, whether is was for a new vehicle or service. Would definitely go back to them for a new vehicle. More

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A very pleasant experience I am giving this rating because I had a very good time while shopping for my car. They made me feel very comfortable as they went through all of my ch I am giving this rating because I had a very good time while shopping for my car. They made me feel very comfortable as they went through all of my choices. I highly recommend his company. More

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Long came through in the clutch! It started on Monday Dec.3rd. I went on live chat on the Long website. I explained that I was in a real pickle. My brake pedal went to the floor and t It started on Monday Dec.3rd. I went on live chat on the Long website. I explained that I was in a real pickle. My brake pedal went to the floor and there was a brake light on and also a check engine light. The rep who was very nice and helpful (can't remember her name?) said she would check with service and someone would call me. I had to take the day off from work. I live in Franklin and work in Worcester so I really need my car. I decided to drive to Long (carefully) and hope they could see me and possibly give me a loaner. While on my way a service rep called (once again very nice, didn't catch his name?) saying they would be happy to look at my car when they are able. I made it there. Spoke with Mike Jimmenez , who I have had the pleasure of dealing with for the better part of the last 15 or so years. Mike found me a loaner. Later that day Mike called me with the bad news. My car (2005 Legacy wagon) had some very labor intensive problems. Mike estimated the repair cost at over $5,000.00. Given that the car was 13 years old and had 165,000 miles, I asked Mike and he agreed It was time to move on. I went on Longs Pre-certified website and found a car that suited me both as a much needed replacement and also financially. I went to my bank and was pre-approved for the estimated cost of the vehicle. I then drove to Long walked into the sales section and the first person I encountered looked up at me and said "can I help you" I said yes and briefly explained my circumstances and from this point on I was in the very capable hands of Lisa Courchaine. I explained the year and model I had found and Lisa found it right away. She pulled the car around opened the doors and hood and walked me around pointing out how well the previous owner had maintained the car. We went for a text drive and I was sold! We filled out the paperwork and was brought in to the finance officer who explained everything to me and I purchased my beautiful 2013 Subaru Outback. I came in the next day and Lisa had everything all set. Lisa and the rest of the Long Subaru saved the day! Thank you to all! Happy Holidays. More

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