"Excellent Customer Service"
The folks at Wilson's have excellent customer service! I spoke with one salesman regarding features that I desired in my new car. He gave me printed information about two vehicles. Two days later, I came in to test drive these vehicles. The salesman that I initially spoke with wasn't available, but another salesman made it happen! I enjoyed both test drives, and finally decided upon the car I would purchase. The receptionist was able to take my deposit and a couple of days later I was able to meet with the Business Manager for final arrangements of my purchase. The insurance company hadn't sent in the certificate of coverage, however Shari made arrangements with my insurance company so that I was able to drive my car off the lot that day!
I am enjoying the Honda Civic I purchased - it runs like a dream!
"Couldn't have asked for better care"
- Andrea Botell
This is the second time I have gone to Mark Wilsons to buy a car. Both times I had an excellent experience. My needs were listened to and they went beyond to help me with the process. Marko and Miguel were both fantastic in helping me find just the right car for me! Shari was excellent and I felt well cared for and well informed. Thank you!
Very professional and a no pressure experience. The quality of the vehicles are exceptional. Will visit again when I need a vehicle. Thanks Marko and Miguel.
"Great car buying experience"
I met with Miguel when I came to the dealership with my friend for the test drive. Everything goes well, and after a considerable amount of thinking, I have chosen that car that I want to buy. Both the price and the quality of the car seems excellent. The whole process went smoothly. Miguel has great customer service skills. He greeted us warmly, and told us everything we needed to know about the cars we chose. His "exaggerated" face expressions during conversations had provided us an interesting, friendly and relaxing atmosphere. Shari was professional at dealing with finance. Tibor showed me my car when I came to pick it up, and he answered every question I had for the car in a professional manner. I will recommend Wilson's to other people if they want to buy a second-hand car in Guelph.
"Best car selection"
Detailed web site makes it easy to find the ideal vehicle without having to spend the time roaming the parking lot. Prices were where found to be very competitive.and salesperson was a pleasure to deal with and did not feel any pressure to buy.
"Sales staff was good, service staff not so much"
I recently purchased a vehicle and was very pleased with the sales staff. They were friendly and knowledgeable.
I wasn't so pleased with the service staff, they were ok but not excellent. I ordered the rust protection module and it wasn't installed properly, if I hadn't of checked it wouldn't have been working because it was carelessly installed and had fallen out. It still isn't installed properly. They did an oil change and didn't put a sticker in the window so I would do my next oil change on time. When I called I wouldn't get calls back. I've had better service. I wouldn't make a big deal about it accept they boast service but I didn't get thenough service they boasted. They were also supposed to have a rental car ready for me but forgot to do it. So I had to wait while they tried to get one....45 mins later.
I asked how much to swap out my snow tires.... $69 for the season to store them plus $29 to change them. If I go to econolube for an oil change and they will swap them out for free. I told this to the guy on the phone and he didn't care.
So in summary I'd buy there again but I'll go somewhere else for service.
" 5 for 5"
- Allan Marsh
Just completed my family's purchase of our 5th Vehicle from Mark WIlson's Better Used Cars in Guelph. The commitment to providing high quality pre-owned vehicles combined with superior customer service is a top-down philosophy at this business. Starting high up with Dave Gardiner, our purchasing experience this time went even smoother than the 4 previous times. Miguel Juan, continues his track record with our family as best salesperson, bar none, I have ever dealt with. Easy going, affable and definitely committed to getting us what we needed, as long as Miguel is at Wilson's I won't even consider purchasing from someone else. As well the Finance Team of Kim Culling and Karlee McDonald... all I can say is WOW!. In less than 24 hours, financing was set up and in place, and not only that but with multiple options and lenders to choose from. Wow. All-in-all, the best major purchase buying experience of our life. Much thanks TEAM WILSON!
"Wow! So impressive! Was like dealing with ole friends"
From the moment I applied for credit to the signing of all of the paperwork after being incredibly picky about which vehicle best suited me, the experience never once felt pressured. Relaxed atmosphere, no qualms about me choosing several different types and models to drive.
Alexa! What a fun person to talk to about money. Not my favourite subject, but she didn't just make it bearable, she was fantastic!!! I asked far too many "stupid" questions and she always responded promptly and allowed "maybe even enjoyed" my humour I attempted to make.
Miguel! I applaud you and your patience. I am most difficult when choosing what "I want" and he didn't even bat an eye. Patience from beginning to end. Honest, thoughtful and completely listened to my every whim about what the "minimum requirements" I demanded in a vehicle. And patiently searched with me for the right one!!
Sarah! What a smile! Took the pain out of paperwork! Made things so simple and organized and smiled the entire time!
Fantastic team! Thank you all!!!! Hubby is headed your way in the near future! I wouldn't send him if you didn't treat me so well! Thank you all! Keep up the hard fantastic work that you do!!
- Happy Customer!
Thanks so much to the team at Mark Wilsons. Miguel was so helpful! Knew exactly what I was looking for and wouldn't let me settle for anything else!!
Loving my new car everyday!!
"Made the best of an unfortunate situation"
I was involved in an accident and my 2013 limited edition lancer that I loved was completely written off. I was devastated. Needless to say Wilson's had a 2014 lancer that was in amazing condition. They even replaced the brakes, rotors, and filters as it was nearing that service I would have to get from Mitsubishi out of pocket. The car was in pristine condition. Marko and Miguel were absolutely phenomenal in terms of bringing me up to speed, helping me make this decision, and getting me the car within 24 hours as I needed to bring back the rental insurance had provided me. Kim was also extraordinary with helping me through all the paperwork. All in all, I could not have asked for a better experience. Amazing