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Michael Mack
Michael Mack at Brandon Honda

Michael Mack | Page 3

Service Advisor

Brandon Honda

9209 East Adamo Drive
Tampa, FL 33619

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4.3
341 Reviews
4.3

341 Reviews

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341 Reviews of Michael Mack

January 19, 2025

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Employee Rating

I experienced great customer service. , convenient drop off, love the updates received by video of car as well. More

by RAPOSOJAINA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason

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January 13, 2025

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Employee Rating

Great service and the team is great. Went out of their way to help me. More

by Ada
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Chasse , Kevin Cook

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January 11, 2025

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Employee Rating

Great service very vert good customer relations Michael Mack and Don were helpful good communication while waiting More

by kgea
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Recommend Dealer
Yes
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January 11, 2025

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The visit was much more expensive then expended just to replace a tire. Otherwise the rest of the service was excellent. More

by BRIAN.OFLAHERTY
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Recommend Dealer
Yes
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January 09, 2025

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We have always had excellent service from our Leasing experience and with the service department. Steve and Donna Katzman More

by dfrbk55
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Chasse, Thomas Gernhart

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January 08, 2025

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The dealership is good. They are always informative with information and service of my vehicle. More

by danamoni529
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Recommend Dealer
Yes
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January 06, 2025

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Thomas did a great job! In addition to explaining the service requirements, the video of the service was a great help! More

by knarrmb68
Recommend Dealer
Yes
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December 21, 2024

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Employee Rating

Moose was very helpful, friendly, and answered all questions that were asked. Car repaired quickly. More

by mmtarry
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rick Schoen , Mustapha Hafez 5 stars

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December 18, 2024

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Employee Rating

Leaking oil is my driveway after getting oil change. The oil drain plus was left loose by the dealership I had to tighten it and clean up a mess. More

by mrloo
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carson

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Dec 18, 2024

Brandon Honda responded

Dear Mr. Loo, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the issue with your recent oil change. At Brandon Honda, we strive to provide top-quality service, and it’s clear we fell short in your case. We take your feedback very seriously and have addressed this with our team to ensure such mistakes do not happen again. If there are any lingering concerns or additional assistance you need, please don’t hesitate to reach out to me directly. Thank you for giving us the opportunity to make this right. Sincerely, Rachel Van Hart Fixed Operations Director Brandon Honda rvanhart@brandonhonda.com 813-664-1234

December 14, 2024

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Employee Rating

They greeted me with nice service, help me out with my flat tire and they was quick and fast with my service and I came home with a happy review. More

by danterrio1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Winslow, Erik Gomez, Daryl Unger, Pedro Roman, Devin Watkins, Veron Liburd, Tyler Moore, Peter Tollinchi , Jeremy Ortiz

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