Michael Kelley
Michael Kelley at Bourne's Auto Center

Michael Kelley | Page 8

General Manager

Bourne's Auto Center

135 Belmont Street
South Easton, MA 02375

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rated
183 Reviews

Michael started his career at Bourne's in September of 2003. He started as the point sales person as Bourne's expanded to the current location at Belmont Street. In his current role he manages all operations of Bourne Enterprises, Inc. He is a graduate of Assumption College in Worcester, MA. He has completed the Dale Carnegie Sales Advantage Training. In his free time he enjoys playing many different sports and spending time on Cape Cod with his Family. He currently resides in Easton, with his wife and two children, where he was born and raised.

Dealership Experience

22 yrs, 10 mos

Industry Experience

22 yrs, 10 mos

not yet
rated

183 Reviews

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183 Reviews of Michael Kelley

October 08, 2017

Dealership Rating
Employee Rating

Always a great experience My family and company have bought many cars from Bournes over the years. Always a great experience. They are extremely professional and helpful in e More

by Ed Basse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Pair, Carlos Machado , Mike Clark

Oct 09, 2017

Bourne's Auto Center responded

Thank you for your continued business, Ed! We are fortunate to have loyal customers like you and your family. It is always a pleasure doing business with your families business as well. If you need anything at all, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

September 11, 2017

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Employee Rating

Fantastic car buying experience! This was the lowest stress, least time consuming, and simplest car buying experience I have ever had. Bourne's makes the process very straight-forwar More

by Elaine S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Machado

Sep 12, 2017

Bourne's Auto Center responded

It was Carlos and I's pleasure assisting you with your purchase! We are honored to have earned your business and 5 star rating. If you need anything at all please do not hesitate to contact us! Thanks Again, Michael Kelley General Manager

August 24, 2017

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Employee Rating

No better anywhere else This will Be my Fourth Automobile purchase, and by far the best experience I ever had. Honesty and Attentiveness speaks for itself, My loyalty is wit More

by KChapel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Machado

Aug 25, 2017

Bourne's Auto Center responded

Thank you for your business! It was an absolute pleasure working with you and finding the vehicle that best fit your needs. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

August 22, 2017

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Employee Rating

Service was exceptional!!!! We are a family that has bought cars from Bourne for over 10+ years. We love the service, from the selection of automobiles, price, dealing with no More

by sherylML350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Machado, Mario Lee

Aug 22, 2017

Bourne's Auto Center responded

We are unbelievable appreciative of your families continued business. I believe the first car I assisted you with was a Mercedes C-Class back in 2003! It is always a pleasure assisting you and we are honored to have you as a loyal customer. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 27, 2017

Dealership Rating
Employee Rating

Total satisfaction A friend bought a car here 3 years ago. No problems at all. It's nice to know you can actually trust a dealer. My experience was different than any ot More

by mattyels
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Olson , Alyssa Dowgos

Jul 31, 2017

Bourne's Auto Center responded

Thank you for your continued business! It was a pleasure assisting you with the purchase of your Toyota Camry. We appreciate your recognition and your 5 star rating. Your high recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" buying experience. If you need anything at all please contact us right away. Thanks Again, Michael Kelley General Manager

July 04, 2017

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Employee Rating

Awesome experience! Could not have been more pleased with my experience at Bourne's Auto Center. Highly recommended by friends and family and the team here did not disapp More

by mlou13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Carlos Machado , Derrick Sobers

Jul 06, 2017

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. It was an absolute pleasure assisting you and we are thrilled we were able to earn your 5 star rating. Derrick, Carlos and myself appreciate your recognition and kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

June 29, 2017

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Great experience, highly recommend John Benner, Mike Kelley & Carlos Machado were excellent to work with, made the experience easy to purchase and provide confidence in the car(s) we pu More

by nissan 2x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Machado, John Benner

Jun 30, 2017

Bourne's Auto Center responded

Thank you for your business(2x)!! It was a pleasure assisting you with the purchase of two vehicles and two trade in's! Your recommendation and referral is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

May 31, 2017

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Employee Rating

easy, friendly, and no pressure I have bought my last few cars through here and would not go anywhere else. I have told many people to go here, everyone I have dealt with is really More

by ames66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Saunders , Scott Santos

Jun 03, 2017

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned 2015 Nissan Altima. It was a pleasure assisting you with your purchase. The experience you described is EXACTLY what every customer should expect when purchasing a vehicle at our family owned and operated dealership. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

May 23, 2017

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Employee Rating

OK to BUY but DON'T trust the service or body shop I am so done with this place so after a 2-page letter to the general manager and owner, I will keep this short. Their service department are not to be More

by LJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Clark, Kenny Long

Jun 09, 2017

Bourne's Auto Center responded

I am sorry we were unable to live up to your expectations. Our body shop performs 100 major collision repairs per month with almost all of the insurance carriers in Massachusetts and have virtually no returns for quality. The "orange peel" you pointed out to us was evident throughout the whole car much of which had never been painted. Every car is expected to have some level of this even out of the factory. Keep in mind this vehicle was 4 years old and had 69k miles on it, so it would not be expected to be perfect. I reached out you personally after reading your letter, agreed to repaint your hood and reimbursed you for a repair performed at another dealership. We repainted your hood, free of charge and provided you with a replacement vehicle. When you picked up the car you were happy with the repair. Some two weeks later we received this review. I again reached out to you and totally you I would pay to have the vehicle repainted at a shop of your choice, I never heard back. Michael Kelley General Manager

February 18, 2017

Dealership Rating
Employee Rating

Great service, awesome car! Jose, Mike, Matt and Shaun were superb! This dealership has Always great customer service and inventory of cars they provide are top notch!!! Thank More

by Norbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Saunders, Jose Garcia , Matthew Cygielnik

Feb 19, 2017

Bourne's Auto Center responded

Thanks Norbert! We appreciate your continued business and all the referral customers you have sent us! We are fortunate to have you as a loyal customer. If you need anything at all you know where to find us! Thanks Again, Michael Kelley General Manager

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