Michael Kelley | Page 14

I recently purchased a 2011 Jeep Wrangler from Bournes Auto. The purchase of the vehicle was seemless and Mike Kelley was extremely professional and his customer service was exceptional! I called Bourn Auto. The purchase of the vehicle was seemless and Mike Kelley was extremely professional and his customer service was exceptional! I called Bournes to look for a car for me and that day he found one. The exact model I wanted! The whole experience was Perfect! Thanks again Mr. Kelley!! More

Report | Print

This is my first time purchasing a vehicle from Bourne's but based on this transaction I will definitely return for my next vehicle. Excellent service!! Bourne's but based on this transaction I will definitely return for my next vehicle. Excellent service!! More

Report | Print

Mike was great to work with with. He was straight forward and friendly. They changed the way we viewed used car dealers. They treated us like family and the entire experience was both positive and easy. The and friendly. They changed the way we viewed used car dealers. They treated us like family and the entire experience was both positive and easy. The fact that they had on site registry was a great convenience. While viewing the car prior to purchasing we noticed the rare head rests were missing and there was only one key. Mike immediately without hesitation informed us he would get both the head rests and extra key. We could not be more happy with the entire process. We would certainly go back again. The only area that could have been better and again this is not a knock is that when we arrived at the dealership to complete the purchase we had to wait an hour before being seen, but we did not have an appointment and it was a Saturday. Carlos also did a great job. Tim & Sherry More

Report | Print

David was very honest from the time I inquired to post test drive. That goes a long way with us. 1 2 3 4 5 # Update - Bournes is the best. Thank you to David and Mike. Such an easy transaction. Avo test drive. That goes a long way with us. 1 2 3 4 5 # Update - Bournes is the best. Thank you to David and Mike. Such an easy transaction. Avoid Herb Chambers. Stay local. More

Report | Print

I purchased a 2012 Nissan Rogue in July 2013. I bought the car with minimal paint damage on the rear bumper. It looked as if someone may have backed up against something lightly and scraped the paint. Bou the car with minimal paint damage on the rear bumper. It looked as if someone may have backed up against something lightly and scraped the paint. Bourne's ordered paint to match the car and did the small body work to the car for me a few days after the purchase. I was happy with that. Then 60 days later I needed my first oil change, I was told by the mechanic that I needed new tires on the car. This took me by surprise as I bought the car with 14,900 miles on it and at the time of my oil change it had 17,700. It also passed inspection so I did have a valid sticker so I thought "Wouldn't the car not pass with bad tires"? So I took the car to NTB for a second opinion and was told the same thing. The tires should be replaced. I called and emailed Bourne's with this issue. I felt with the car having less than 20k miles on it that I should not be responsible to pay out the money for four new tires as I had the car alittle over 60 days. They asked I bring the car down. They inspected my tires and agreed they needed to be replaced, Within 5 days they purchased and installed four new tires on my Rogue at no cost. All the people I have interacted with at Bourne's were just great. They treated me very well and not once did I ever feel pressure to purchase a car the day I had went in. I feel I got fair trade value on my 2005 Chevy Trailblazer and I left feeling good with the price of the car and my monthly payments. They have been very accomodating to the issues I had (that in all fairness were not so bad) and corrected them for me in no time at all. A friend reccomended Bourne's to me and I too will reccomend them to other's. I waited alittle while to write this as you never know what can happen after 90 days and I'm glad I did because I can give this true review. More

Report | Print

This was my second purchase at Bournes Auto. I have referred multiple people to the dealership based on the level of service I have experienced. Jake was attentive and and Shawn worked on getting me t referred multiple people to the dealership based on the level of service I have experienced. Jake was attentive and and Shawn worked on getting me the best deal for my trade. The convenience of being able to use their mobile site and desktop site to review inventory was helpful Made the entire experience easy. I will continue to share my experience with friends and co-workers. Thank you Jake, Shawn and Mike More

Report | Print

The entire experience of purchasing a used car through Bourne's was very smooth. Mike coordinated the driving tests along with Jake. Even though he was very busy managing, he was very attentive. He is per Bourne's was very smooth. Mike coordinated the driving tests along with Jake. Even though he was very busy managing, he was very attentive. He is personable and very helpful. Jake was extremely helpful as well, and completed the sale on the day I traded in my old car and drove off the lot in my new one. He was professional and easy going. Andy coordinated the financing in a clear and understandable manner. He presented terrific options. The office is friendly and supportive. I recommend Bourne's to anyone looking to purchase a vehicle. More

Report | Print

Super friendly and easy to work with. Was such a simple and pleasant car buying experience from the moment I first walked in to my next visit when I drove home with my new car. and pleasant car buying experience from the moment I first walked in to my next visit when I drove home with my new car. More

Report | Print

Just bought our 6th vehicle and will be back when we are ready for another. I have recommend Bournes to my family and friends and will continue to do so whenever I can. ready for another. I have recommend Bournes to my family and friends and will continue to do so whenever I can. More

Report | Print

Extremely low hassle and low pressure, great sales employees, cars are beautifully maintained- mine looked brand new when i bought it. Great service and finance offerings to round off the experience employees, cars are beautifully maintained- mine looked brand new when i bought it. Great service and finance offerings to round off the experience More

Report | Print