"The first car I looked at was "the one"!"
I first saw the car that I purchased on the Wilson's website, on Victoria Day evening. I was very interested so I opted to live chat with someone on the site. Michael Fonseca emailed me that evening, and agreed to hold the car for me for 24 hours. I made an appointment to go and see the van the next day, met with Michael, took the van to my mechanic, (who gave it an excellent review), and I put money down on the van that day to purchase it. It was in excellent condition, had very low kilometres and a competitive price. Michael was gracious, knowledgeable and not pushy. My experience from start to finish was A-1.
I spent quite a long time trying to get a new car, but i just wasn't getting approved anywhere. I had no idea what my credit score was, but i assumed it had to have been bad since I couldn't get approved. But I went Mark Wilson's and they got me approved. They people that worked with me were super helpful and just simply amazing. And i just wanted to thank everyone there thag helped and made this possible, and not so stressful at all.
"Santa Fé XL "
Mike Fonseca was a great guy to deal with. He was professional, personable and answered all our questions. He didn't waste our time and provided the specific details we were looking for while being respectful of the time we had. My only complaint is that I wished he had been able to get me even a little bit off the listed price. Shari was also great. She understood our schedule and clearly explained the protection and warranty options available to us while also being aware of our time constraints.
"bean bag toss"
if you want to be tossed from one sales person to another ...this is ur place......oh, the chat on the website is useless......and no charge for bird poop
"Best Experience Ever!"
- Christine Wheeldon
From the moment I walked in the front door of Mark Wilson's, I was treated with courtesy and respect. The staff are experienced and dedicated and no we're a pleasure to deal with. My first contact was with Julia Kueber, who was very knowledgeable and extremely helpful. She worked very hard to make me happy and was a pleasure to work with. She then put my in touch with Mike Fonseco, who helped me with choosing my new vehicle. His experience and knowledge made the process go very smoothly. I then was put in touch with David Miller, whose knowledge of auto financing got me the best deal possible.
It was honestly the best experience I have ever had purchasing a vehicle and I will gladly recommend Mark Wilson's to everyone.
I was pleased with the help in picking a vehicle but I am still waiting for a call back about the spare tire. I left a message on Friday, just after we got home after picking up our Jeep.
" A pleasant experience "
We travel from Hamilton to view a . 2014 Corvette . Mike our salesman was very helpful in showing us his car and all of its features . Mark also took an interest in showing us his collection of a model cars and tell us a little more about the 14 Corvette . Mariam and I will definitely take to travel to see if we can find another car that suits us . It was a very pleasant experience and I'm sure we're going to go back for a next car . Thanks Chris and Miriam Perks
"The way a customer ought to be treated"
An excellent experience and the first time I have seen truly professional client care in a very long time.
It's difficult to find any fault with the way I was treated by the staff at Wilson. The Sales Rep. (Mike Fonseca) was tolerant of my detailed questioned, applied zero sales pressure, understood my concerns and did all he could to provide answers. A real pro, He quoted the advertised price all-in (less tax) exactly as advertised. I purchased the car that evening. The entire delivery procedure was exactly as Mike had indicated. There were no surprises except the exceptionally pleasant one of meeting Mrs. Shannon Brand, the Delivery Coordinator. When I arrived, the car was out for fueling, all the paperwork was awaiting my signature. Shannon was not only pleasant and professional, she made me feel as if I was the most important person in the history of Wilson's. That level of respect for a customer that has already bought is a rarity.
I voiced one concern regarding the car and it was addressed fully, immediately and by the Operation Manager personally. Scott even called the manufacturer on my behalf to get me an answer.
The vehicle was in the best condition that it could have been. I expected the car to be clean and certified as safe but new tires, brakes, and fluids exceeded my expectations. I only purchase used vehicles and this was the first time that I didn't have to do all that work myself. And to make a good situation better, Wilson's provided me with three free oil changes as we well as a 10% discount on parts and labour for any service work I might need in the future!
Make Wilson's your first stop if you're buying a used vehicle. It will probably be the only one you'll need to make and you'll be very, very happy you did.
"Car buying actually was fun!"
I went with my daughter to Wilson's to look at a 2015 Jetta she seen on their website. The car was nice and clean, priced right for her budget and just fit the bill for her needs. We dealt with Mike Fonseca who was very friendly and accommodating with test drive, questions etc. My daughter decided to proceed with buying the car and we sat down with Shari to do the financing paperwork. She was great at explaining everything to my daughter in regards to payment options, warranties, rust proofing, etc and we came away with a complete understanding. Two days later we came to pick up the car and we sat down with Shannon. She explained everything step by step ensuring we had removed all personal belongings from the old car and reviewed the final paperwork.
This was my daughter's first vehicle purchase on her own and I was so impressed with how everyone went out of their way to ensure our purchase experience was great as they can be scary at times!
I was so impressed, I came back 3 days later and bought my wife a 2016 Dodge Journey!
Steve Karsch, Dundalk, Ontario.
"Best selection and great prices!"
I have dealt with quite a few used car dealers over the years and this one is at the top of the pile!
I was looking for a specific car with specific options and I was presented with several options to choose from so I had no problem finding the perfect one. The salesperson Michael was professional in every way and there was no pressure while I took a few days and test drove several cars. Shari was awesome with setting up the financing for me and making sure all my needs were met. Everyone I met and dealt with were professional all the way from reception to the Technicians and even the great guys in the parts department. I will be returning the next time I am in the market thanks.