Mehedi Patwary | Page 2

Great service. Excellent communication, they reached out even earlier than expected when my vehicle was ready. Excellent communication, they reached out even earlier than expected when my vehicle was ready. More

by geoliao Verified Customer Verified Customer

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Purchased a car from them 3 weeks ago, still haven’t received my car, because the work isn’t being done in a timely manner. Worst experience ever!!! Not professional, no one seems to take the lead as it received my car, because the work isn’t being done in a timely manner. Worst experience ever!!! Not professional, no one seems to take the lead as it relates to communicating with clients. More

by Disappointed Customer Verified Customer Verified Customer

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Fantastic service nice environment your car will be ready at the time they give you. at the time they give you. More

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Technicians were helpful. and knowledgeable.I always get excited when i go to Koons Arlington. and knowledgeable.I always get excited when i go to Koons Arlington. More

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I am disappointed I make an appointment when I get there they tell me that I have to wait 2 1/2 hours for oil change they tell me that I have to wait 2 1/2 hours for oil change More

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BEWARE OF THE SERVICE SHOP AT KOONS BEWARE OF THIS AUTO SERVICE SHOP HERE. DO NOT get an extended service agreement under any circumstance. The agreement for four more service appointmen BEWARE OF THIS AUTO SERVICE SHOP HERE. DO NOT get an extended service agreement under any circumstance. The agreement for four more service appointments only covers basic things such as oil changes and tire rotations. Then -- on top of that cost -- the mechanics here will push other unnecessary services. At 30,000, the service folks pushed me to get a fuel injector service for $280 plus tax. Other nearby auto service shops charge $120. They pushed a brake fluid flush for $143. That is way more than other places and totally unnecessary at 30,000. More

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Excellent Staff! Koons Arlington knows how to provide quality service and to treat its customers well. This location clearly has a loyal following because of its custo Koons Arlington knows how to provide quality service and to treat its customers well. This location clearly has a loyal following because of its customer service. The staff are all professional, courteous, and friendly. When people go in for car servicing, they are usually having a bad day. Today, I had the pleasure of working with Assistant Service Manager Mehedi. He and the other staff made my day a little bit better with their positive attitudes and helpful advice. Keep up the good work! More

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Great Service Dept Mehedi Patwary took great care of me and my car. He quickly assessed the issue, gave me the recommendation and got the part ordered. He confirmed deli Mehedi Patwary took great care of me and my car. He quickly assessed the issue, gave me the recommendation and got the part ordered. He confirmed delivery of the part and after I brought my car in the part was installed promptly. More

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Maintenance service Thanks to Mehedi Patwary who was welcoming and paid quick attention. After I mentioned the dashboard light did not stay on and needed to be looked at Thanks to Mehedi Patwary who was welcoming and paid quick attention. After I mentioned the dashboard light did not stay on and needed to be looked at, Mehedi knew it was a matter of adjusting the switch and showed me where it was located and fixed it. I thought that was being honest! Finally found an outstanding and trustworthy service center! More

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Two thumbs up for this dealership! Great customer service! These people are awesome at what they do, I received my car back in excellent condition! One of the mechanics did make a minor Great customer service! These people are awesome at what they do, I received my car back in excellent condition! One of the mechanics did make a minor mistake in taking off the tires but the issue was quickly resolved and was an opportunity for me to experience the superb customer service this dealership offers. I would recommend anyone to Koons Arlington Toyota Scion! More

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