My Review Of Capital GMC Buick Cadillac:
My salesperson, Terry McCrystal, put me at ease the moment we talked on the phone. What I appreciated about Terry was that he actually listened to my needs, wants, limitations, and previous experiences. He acknowledged my frustrations in the past and provided me with solutions. That was refreshing and a first for me in terms of buying a car. He was very knowledgeable about the product I was interested in buying and shared my excitement. He answered all my inquiries and got my command start and extended warranty added to my financing. It seems that being a cars salesman is a match made in heaven for Terry; he excels at it and smashes the status quo negative connotations of being a car salesman.
My finance rep, Matt Fischer, despite being sick and under the influence of cold medication (ha ha ha), hung in there and got me excellent financing terms. He paid me compliment to my credit score and also secured extended warranty for me that exceeded my expectations. He was very passionate about his job and I could tell that he enjoyed it. I would gladly conduct additional financing through Matt.
Other staff I met included Fred Petrowich, who exuded charm and class in sealing the deal. His sincerity and ability to look me in the eye was impressive. The front receptionist who grabbed me a water and made sure it was known to my sales rep that I was waiting for him, Nikki Branscombe, impressed me as well.
I look forward to the long relationship I will have with these staff and the dealership. Rather than it being a painful, long, and unpleasant task -buying my car this time was a pleasure and I actually felt respected and valued; not just another sale, stat, and commission.
Was this review helpful to you?
Yes | No