Mark Terry
Mark Terry at Smythe Volvo Cars

Mark Terry | Page 26

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
264 Reviews

I'm a father of 4 and love spending time with my wife and kids. I have been in the automotive business for over 22 years and have a passion for people and cars. My wife, mother and I all drive Volvo's!! #Volvoforlife

Dealership Experience

5 yrs, 5 mos

Industry Experience

19 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.9

264 Reviews

Write a Review

264 Reviews of Mark Terry

September 16, 2021

Dealership Rating
Employee Rating

Volvo was buzzing with activity and Mark was very patient and gave us great advice . We have been driving Volvo’s since 2006 and the service at Smythe is definitely part of our overall positive experience. More

by galantch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward , Dennis Jeffers

Sep 16, 2021

Smythe Volvo Cars responded

Great to hear and thank you for taking the time to post these great words about our service department. Mark is real professional and very attentive to all of our customers. We appreciate your business.

August 29, 2021

Dealership Rating
Employee Rating

Smythe Service Department is truly the best. Everyone in the service department is a professional. Service is why I continue to purchase and lease Smythe Volvos. All service people have helped me at one t More

by jwkw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald, Regina Krauza , Dennis Jeffers, Dina Thomson

Sep 14, 2021

Smythe Volvo Cars responded

This is a wonderful review and it is rewarding for all of us to read. Thank you very much for taking the time to share your experience of our service department. Your experience is one we strive to deliver all of our customers. We appreciate your loyalty and look forward to seeing you at your next scheduled maintenance.

August 26, 2021

Dealership Rating
Employee Rating

Second time at this dealer and on both instances I had an excellent service experience. Service advisor (Mark Terry) was knowledgeable, friendly and very helpful. Repairs were done on time and as promis More

by ltvinny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2021

Smythe Volvo Cars responded

Mark is a true professional and a strong member of our team. Meeting and exceeding our customer’s s expectations is the service we strive to deliver with every customer. Thank you for taking the time to post this fantastic review.

August 06, 2021

Dealership Rating
Employee Rating

Mark Terry wins customer service of the year award! Not only was he very helpful in helping us keep our car safe but he went out of his way to get us a loaner car when we needed one. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 20, 2021

Smythe Volvo Cars responded

Thank you, I’ll be sure to let Mark know he won the award. What a great review and thank you for sharing your experience. Mark and our service team treat our guests as they would want their own family to be treated.

August 05, 2021

Dealership Rating
Employee Rating

The team at Smythe provides outstanding service and goes above and beyond to ensure customer satisfaction. Both before and after I purchased my first car there, the team has been amazing, and the service de More

by Matt H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald, Regina Krauza , Dennis Jeffers, Dina Thomson

Aug 20, 2021

Smythe Volvo Cars responded

Wow, this is a stellar review! Thank you for taking the time to share these kind words. It is rewarding for all of us to read. We look forward to seeing you the next time you are in.

July 29, 2021

Dealership Rating
Employee Rating

Smythe continues to exceed my expectations. Mark was great as my service advisor and actually listened when I explained what I was feeling. Overall a fantastic dealer. More

by toddjbecker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Smythe Volvo Cars responded

Thank you for this great review of Mark and our service department. Listening is the most important skill a service advisor has. We look forward to seeing you the next time around.

July 27, 2021

Dealership Rating
Employee Rating

Brought my XC60 in for service. Mark Terry took excellent care of me! He was professional and efficient. I was in and out with a clean and fixed vehicle swiftly. More

by Zach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Smythe Volvo Cars responded

Thank you for your kind remarks on Mark and our service team. Your experience is one we strive to provide all of our customers every time.

July 26, 2021

Dealership Rating
Employee Rating

Mark T. was so helpful and responsive. He was very communicative. He also had a kind and even tone. He called us frequently to let us know the status. More

by nicole.martel.banas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Smythe Volvo Cars responded

Communication and responsiveness are the major parts of being a great service writer and Mark is very good at performing both of those qualities. Thank you for taking the time to share your experience of Mark and our service department. It is very rewarding for all of us to read your review.

July 25, 2021

Dealership Rating
Employee Rating

Mark was very professional and courteous. He explained everything well and was a good communicator. Great service! The estimated time was on the spot correct! More

by kohlerkar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Smythe Volvo Cars responded

I agree with you Mark is a courteous and professional service advisor and thank you for taking the time to share your experience. We appreciate your business.

July 23, 2021

Dealership Rating
Employee Rating

Mark Terry is courteous, friendly and efficient. Looking forward to working with him in the future. Any member I have encountered in the service department have been great! More

by Nbollwage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2021

Smythe Volvo Cars responded

Mark is great and thank you for saying so. It is rewarding for our entire service staff to read this five star review. We appreciate your business and look forward to seeing you the next time around.

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