Mark Terry
Mark Terry at Smythe Volvo Cars

Mark Terry | Page 24

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
264 Reviews

I'm a father of 4 and love spending time with my wife and kids. I have been in the automotive business for over 22 years and have a passion for people and cars. My wife, mother and I all drive Volvo's!! #Volvoforlife

Dealership Experience

5 yrs, 5 mos

Industry Experience

19 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.9

264 Reviews

Write a Review

264 Reviews of Mark Terry

September 29, 2022

Dealership Rating
Employee Rating

Everyone at Smythe Volvo contributes to their overall great customer service. They are the best in the industry at what they do. Great team! Thanks for all the help. More

by mckelly126
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2022

Smythe Volvo Cars responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. Thank you for this fantastic five-star review. We look forward to continuing to serve you in the future.

August 20, 2022

Dealership Rating
Employee Rating

Mark is incredibly helpful, knowledgeable and friendly. He is truly service-oriented and makes you feel like your service and issues are important and will be properly and competently handled. More

by Mike
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Aug 25, 2022

Smythe Volvo Cars responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 18, 2022

Dealership Rating
Employee Rating

Mark was very professional, helpful and courteous. This was my first time working with Mark as my intake/service advisor. I would welcome the opportunity to work with him again. More

by KMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Aug 25, 2022

Smythe Volvo Cars responded

Thank you for the 5-star rating! We know that service visits can be stressful at times, so it's great to hear that Mark was able to help you out and get you on your way. Thanks again for your business!

August 09, 2022

Dealership Rating
Employee Rating

Very glad to have leased two Volvos from this dealership. Recently we had to bring in our XC40 for warranty service and Mark couldn’t have been nicer. Assisted with a rental car for my mom and even showed he More

by 2017ExplorerLemon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2022

Smythe Volvo Cars responded

Two Volvos, thank you!. We appreciate your loyalty and your kind words for Mark, our service department, and Smythe Volvo.

August 05, 2022

Dealership Rating
Employee Rating

Efficient clean polite timely responsible forward thinking Overall, a complete pleasure to deal with Mark and the team at Smuthe a Volvo More

by michelleflanagan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2022

Smythe Volvo Cars responded

We appreciate this five star review. Thank you for taking the time out of your day to share your experience of Mark and our service team.

August 04, 2022

Dealership Rating
Employee Rating

Service is great as always. Sue is very good and very efficient. I have no problems More

by Jmk236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald, Regina Krauza, David Ferrence , Sue Shakil, Dina Thomson, Andre Vasquez

Aug 16, 2022

Smythe Volvo Cars responded

Thank you for the shout out for our service department. We appreciate it.

July 25, 2022

Dealership Rating
Employee Rating

Dina Thomson and her team including the tech Ryan Doremus are just amazing always understanding my needs and request! From start to finish all communications are quick and effective! As always A+ More

by Kgrady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Tom Coward, Doug MacAdam, Tina Dewald, Regina Krauza, David Ferrence , Sue Shakil, Dina Thomson, Andre Vasquez, Mike in services!

Aug 04, 2022

Smythe Volvo Cars responded

What a fantastic review! Thank you for taking the time to complement Dina, Ryan and our service team. Our wonderful customers like you make what we do not just a job.

Aug 04, 2022

Kgrady responded

Had another problem, nail in my tire. I had No appointment came in saw Dina she took my car in and it was repaired within the hour! You just can’t find better customer service anywhere! Thanks team Smythe!

July 23, 2022

Dealership Rating
Employee Rating

Bob Cerza was both courteous and informative in our purchase process, very helpful in making the right decision. Great overall dealership. More

by fsprella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2022

Smythe Volvo Cars responded

We agree with you Bob is courteous and informative and thank you for pointing that out. Thank you for this five star review. We appreciate your business.

June 28, 2022

Dealership Rating
Employee Rating

Simply the best sales and service anywhere! My family has been going to Smythe since 1971. First time a dealt with Mark Terry today - he is awesome! So kind and helpful! More

by swirth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 05, 2022

Smythe Volvo Cars responded

What endorsement and recommendation! Thank you for your years of patronage from 1971 to now. We are fortunate to have customers like you.

June 28, 2022

Dealership Rating
Employee Rating

Mark and the entire service department is absolutely wonderful. They always service all my needs and would not want to take my vehicle anywhere else besides Smythe Volvo. Also, my technical specialist T More

by Cynthpetro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 05, 2022

Smythe Volvo Cars responded

I’ll behalf of Mark in the entire service for me thank you for such a fantastic review. It is rewarding for us to read. We look forward to seeing you the next time around.

...
24
...

Dealership Inventory (341 Vehicles)

new 2026 Volvo XC60 car, priced at $61,795
2026 Volvo XC60
new
Denim Blue Metallic exterior
Automatic
All-wheel Drive
used 2025 Volvo XC90 car, priced at $46,995
2025 Volvo XC90
used
Platinum Gray exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 Plug-In Hybrid car, priced at $81,995
2026 Volvo XC90 Plug-In Hybrid
new
Denim Blue Metallic exterior
Automatic
All-wheel Drive
used 2025 BMW 430 Gran Coupe car, priced at $38,495
2025 BMW 430 Gran Coupe
used
Gray Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 car, priced at $75,155
2026 Volvo XC90
new
Vapour Grey Metallic exterior
Automatic
All-wheel Drive
used 2013 Ford Edge car, priced at $6,995
2013 Ford Edge
used
Tuxedo Black Metallic exterior
Automatic
All-wheel Drive