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Mark Terry
Mark Terry at Smythe Volvo Cars

Mark Terry | Page 23

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
264 Reviews

I'm a father of 4 and love spending time with my wife and kids. I have been in the automotive business for over 22 years and have a passion for people and cars. My wife, mother and I all drive Volvo's!! #Volvoforlife

Dealership Experience

5 yrs, 5 mos

Industry Experience

19 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.9

264 Reviews

Write a Review

264 Reviews of Mark Terry

November 30, 2022

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Employee Rating

Mark was great to work with and made it easy to take care of an unexpected problem with my car. More

by Michael
Recommend Dealer
Yes
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Nov 30, 2022

Smythe Volvo Cars responded

Thank you for taking the time to share your feedback with us, Michael. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 30, 2022

Dealership Rating
Employee Rating

Mark was very attentive and informative! I highly recommend Mark & Smythe Volvo!! I loved the new XC40. That may be my next car! More

by mdowns1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

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Nov 30, 2022

Smythe Volvo Cars responded

Thank you for your review and kind words for Mark! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smythe Volvo.

November 30, 2022

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Employee Rating

Mark is an absolute customer service ROCK STAR. He managed to achieve the impossible by replacing an unobtainable heating component in half the time allotted by VOLVO. Thanks to him my wife has her More

by dbutensky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 30, 2022

Smythe Volvo Cars responded

We are very happy to hear that Mark provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 28, 2022

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Employee Rating

Mark was great. He was very helpful and he alerted me to all issues on my car and provided reasonable options. More

by Nsords
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 29, 2022

Smythe Volvo Cars responded

Thanks for sharing your experience with Smythe Volvo. Mark and our team appreciate your business and hope to see you again soon!

November 26, 2022

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Employee Rating

Mark was very helpful in explaining all that needed to be done, arranging a loaner and keeping me updated. He was fantastic to work with. More

by Michael
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Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 27, 2022

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Michael, please let us know.

November 25, 2022

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Employee Rating

Wait time was LOOOONG, but service was great. Mark made it worth not complaining about. More

by Cmal100468
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2022

Smythe Volvo Cars responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark met your expectations. Thank you again for choosing Smythe Volvo, we look forward to having you as one of our valued customers for many more years to come!

November 24, 2022

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Employee Rating

Very attentive service. Always listens to their customers and proved A+ service. Loaners are a plus. More

by diepkloof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2022

Smythe Volvo Cars responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smythe Volvo!

November 23, 2022

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Had a great first experience at this dealership for service. Very professional and diagnosed and fixed the problems quickly. Would recommend! More

by Newcustomer
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Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 25, 2022

Smythe Volvo Cars responded

Thanks for sharing about your experience with Smythe Volvo. We appreciate your business and hope to see you again soon!

November 23, 2022

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Employee Rating

It is always a pleasure coming to Smythe for service. We have been buying and servicing cars here sine our first Volvo in 1993. The people are a pleasure to deal with and the quality of the service has More

by tpmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald , Cristina Correa

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Nov 25, 2022

Smythe Volvo Cars responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smythe Volvo.

November 23, 2022

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Employee Rating

We’ve been going to this dealer for over 20 years and can’t say enough great things about them! Everyone is courteous and professional and the service has always been outstanding. More

by dsa1377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald, Regina Krauza, David Ferrence , Todd Colbeth, Cristina Correa, Dina Thomson

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Nov 23, 2022

Smythe Volvo Cars responded

Thanks for sharing about your experience with Smythe Volvo. We appreciate your business and hope to see you again soon!

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