Mark Stevens | Page 13

At first glance, we liked this dealership. The salesperson we worked, Mark, seemed authentic, wasn’t pushy, and he worked with us to get what we felt like was a fair deal on the truck. Then, w The salesperson we worked, Mark, seemed authentic, wasn’t pushy, and he worked with us to get what we felt like was a fair deal on the truck. Then, we found out how unethical and shady the dealership actually is. When it was time to sign the contract for the vehicle we decided to purchase, we declined the VIN etching of $399 and asked for the fee to be removed before the sale was finalized. The salesperson replied to our email and said "Given the large discount on the vehicle itself, I cannot waive VIN mark." I have purchased several vehicles before and know (from their own contract that explicitly states this fee is optional as well as from Connecticut state law) that this fee is optional. I replied to the email citing CT state statute which outlines it is illegal for a dealership to mandate this optional fee and stated we would not be moving forward with the purchase. The salesperson then reached out again and said he "read our email with his manager and could waive the VIN etching fee if we would still purchase the vehicle." Their offer to waive the VIN etching fee was simply the dealership agreeing to abide by Connecticut state law, despite them acting as though it was a favor we should be thanking them for. We did not move forward with purchasing a vehicle from this dealership nor we will be back in the future. Note: *I am rating the sales person we worked with, Mark, 5 stars instead of 1 (like the dealership rating) because while this experience with the dealership was bad, Mark was always respectful, kind, and did what he could to help after we brought up the issue (by speaking to his manager and then following up with us). It was obvious that the refusal to waive the optional VIN etching was out of Mark's control and he was following orders from management and stuck in the middle, and unfortunately, his name is tied to this poor review because of the way the decision-makers and managers within the dealership handled it. At no point did we have an issue with Mark and would recommend HIM, but not the dealership. More

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This is the second vehicle I bought from Toyota of Wallingford. From the service to finalizing the paperwork everything was seamless. My experience was just as good as the first. Thank you Jon and Mar Wallingford. From the service to finalizing the paperwork everything was seamless. My experience was just as good as the first. Thank you Jon and Mark for making everything so easy. More

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Mark did an outstanding job answering all our questions with a very friendly and no pressure approach to helping us find just the right vehicle. When we decided on our choice he was able to find a vehicle with a very friendly and no pressure approach to helping us find just the right vehicle. When we decided on our choice he was able to find a vehicle at the port that was delivered in just over a week. We would highly recommend Mark Steven’s and Toyota of Wallingford. More

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Mark was very knowledgeable and responsive with all aspects of buying experience. He was always available to answer questions. aspects of buying experience. He was always available to answer questions. More

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Great experience at Toyota of Wallingford, Mark Stevens is the person I worked with. He was professional and knowledgeable and kept me informed as to estimated delivery date. It took awhile to get the ca is the person I worked with. He was professional and knowledgeable and kept me informed as to estimated delivery date. It took awhile to get the car but when I did, Mark explained all the settings, etc. Great guy to work with. Everyone at this dealership was friendly and helpful. I would definitely recommend Toyota of Wallingford. More

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Mark Stevens and staff were very professional and courteous. He answered all my questions and did not rush me. No high pressure selling. Mark was on top of everything and the whole transaction and courteous. He answered all my questions and did not rush me. No high pressure selling. Mark was on top of everything and the whole transaction and delivery was smooth. During the delivery process, Mark was patient and spent as much time as needed until I was comfortable with the new vehicle. More

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My wife and I had a very positive experience at Wallingford Toyota. The staff was very professional and friendly. I would recommend you to my family and friends. Wallingford Toyota. The staff was very professional and friendly. I would recommend you to my family and friends. More

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Mark and Dan were fantastic as was the whole dealer experience here. Highly recommend for families. experience here. Highly recommend for families. More

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Mark was great! He helped us decide which vehicle was best for us and he made the process easy. Once the car arrived he did a great job explaining all the features. He helped us decide which vehicle was best for us and he made the process easy. Once the car arrived he did a great job explaining all the features. I highly recommend Mark and Wallingford Toyota. More

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Excellent experience working with Mark. We came in for routine maintenance on our 2017 Highlander and walked out with our 2022 Highlander Ltd! Mark gave us straight answers to our few quest We came in for routine maintenance on our 2017 Highlander and walked out with our 2022 Highlander Ltd! Mark gave us straight answers to our few questions, making our decision easy and painless to purchase a beautiful upgraded vehicle! WOW Toyota of Wallingford was a pleasure from the start on our previous vehicle, and again on our 2nd one this time. We are customers for life and enjoyed seeing the same faces on the sales /service this visit and every visit. Can’t thank you enough for Everything, Mark, Dan, Steve, and all! God Bless you all 🙏🚙🎄 More

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